Wow racist much?<div><br></div><div>Level 1 support is generally just that, there to direct customers to knowledge bases and to fix simple issues. I don't see why they should have expensive level 3 staff on 24/7.</div>
<div><br></div><div>I find your comment very offensive and out of line. If I asked you to lay a concrete driveway when your job role was level 1 tech support does that give me the right to belittle you when you fail at doing it?<span></span><br>
<br>On Monday, September 1, 2014, ANSA SERVERS <<a href="mailto:info@ausnetservers.net.au">info@ausnetservers.net.au</a>> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
HI Matt,<br>
<br>
After about 6PM TPP support goes offshore to India, in my personal opinion they are about as useless as a book with no pages, all looks no content!<br>
<br>
Ping me off list I might be able to help with your issue.<br>
<br>
Regards,<br>
<br>
Matthew Matters Managing Director / CEO of Aus Net Servers Australia Pty Ltd<br>
Management Department | Small Business Hosting Sales & Services | Aus Net Servers Australia Pty Ltd<br>
P 1300 933 038 | M 0428 028 091 | E <a href="javascript:;" onclick="_e(event, 'cvml', 'mmatters@ausnetservers.net.au')">mmatters@ausnetservers.net.au</a> | W <a href="http://www.ausnetservers.net.au" target="_blank">www.ausnetservers.net.au</a><br>
ABN 25 162 013 194 | ACN 162 013 194 | ARBN B2318 229M | #1 For Dedicated Hosting Solutions For Small Business Since 2007<br>
<br>
-----Original Message-----<br>
From: Matthew VK3EVL [mailto:<a href="javascript:;" onclick="_e(event, 'cvml', 'hitman@itglowz.com')">hitman@itglowz.com</a>]<br>
Sent: Monday, 1 September 2014 8:23 PM<br>
To: ANSA SERVERS; <a href="javascript:;" onclick="_e(event, 'cvml', 'ausnog@lists.ausnog.net')">ausnog@lists.ausnog.net</a><br>
Subject: Re: [AusNOG] Anyone from tpp on list?<br>
<br>
The support staff on tonight do not have access to fix the problem my employer has so was hoping someone with access may be around.<br>
<br>
On 1/09/2014 8:18 PM, ANSA SERVERS wrote:<br>
> Hi,<br>
><br>
> Best bet would be to contact Netregistry<br>
><br>
> Regards,<br>
><br>
> Matthew Matters Managing Director / CEO of Aus Net Servers Australia<br>
> Pty Ltd Management Department | Small Business Hosting Sales &<br>
> Services | Aus Net Servers Australia Pty Ltd P 1300 933 038 | M<br>
> 0428 028 091 | E <a href="javascript:;" onclick="_e(event, 'cvml', 'mmatters@ausnetservers.net.au')">mmatters@ausnetservers.net.au</a> | W<br>
> <a href="http://www.ausnetservers.net.au" target="_blank">www.ausnetservers.net.au</a> ABN 25 162 013 194 | ACN 162 013 194 | ARBN<br>
> B2318 229M | #1 For Dedicated Hosting Solutions For Small Business<br>
> Since 2007<br>
><br>
> -----Original Message-----<br>
> From: AusNOG [mailto:<a href="javascript:;" onclick="_e(event, 'cvml', 'ausnog-bounces@lists.ausnog.net')">ausnog-bounces@lists.ausnog.net</a>] On Behalf Of<br>
> Matthew VK3EVL<br>
> Sent: Monday, 1 September 2014 8:04 PM<br>
> To: <a href="javascript:;" onclick="_e(event, 'cvml', 'ausnog@lists.ausnog.net')">ausnog@lists.ausnog.net</a><br>
> Subject: [AusNOG] Anyone from tpp on list?<br>
><br>
> Hi guys,<br>
> Anyone from tpp wholesale around. Need some urgent help with something frontline support doesn't have access to. Please ping me off list.<br>
><br>
> Cheers<br>
> Matthew<br>
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