<html><head><meta http-equiv="Content-Type" content="text/html charset=windows-1252"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;">Hi Wolfgang,<div><br></div><div>No problems at all, I didn't see it as 'bashing", you are all our customers and deserve to ask for the information. </div><div><br></div><div>For this event we've taken a lot more time to produce the RFO because there were multiple concurrent faults, we have only had Cisco confirm the forwarding bug (which caused the routes to be sent but not pass traffic and cause the most impact )in the last few hours. At this stage we don't know what killed the equipment but it happened to multiple devices so it wasn't simply a fault that could have been a catastrophic failure of a single box. Being we think it was power related (these boxes are all on DC power) this is going to be much hard to ascertain what has happened but we are working with that provider. </div><div><br></div><div>I've *definitely* had a word to the relevant people internally that if we put a specific timeframe out for something it's not acceptable to simply change the wording to "as soon as possible", we need to be more verbose that we are changing the timeframe, so everyone clearly understands the timeframes. You'll see a noticeable improvement on this.</div><div><br></div><div>Based on the public feedback we we are now fast-tracking an SMS alert system for notifications, we'll keep customers updated once it is ready for testing. </div><div><br></div><div>--</div><div>James</div><div><br></div><div><br></div><div><br><div><div>On 27 Aug 2014, at 9:49 am, Wolfgang Nagele (AusRegistry) <<a href="mailto:wolfgang.nagele@ausregistry.com.au">wolfgang.nagele@ausregistry.com.au</a>> wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite">
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<div>Hi James,</div>
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<div>As Skeeve pointed out. I understand that this might have seemed like “bashing” you guys for the incident. That was not my intent - indeed it was just following up on the promised RfO to ensure we understand the root cause and what steps are taken to improve.</div>
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<div>As far as transparency on the issue goes (especially for a publicly traded company) others could learn a lot from Vocus.</div>
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<div>Regards,</div>
<div>Wolfgang</div>
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<div>On 8/26/14, 11:15 PM, "Wolfgang Nagele (AusRegistry)" <<a href="mailto:wolfgang.nagele@ausregistry.com.au">wolfgang.nagele@ausregistry.com.au</a>> wrote:</div>
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<div>Hi James,</div>
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<div>Still waiting for the RfO on this whole thing with the details. Neither seen one here nor as a follow-up to customer notifications.</div>
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<div>Cheers,</div>
<div>Wolfgang</div>
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<div>On 8/24/14, 12:38 AM, "Wolfgang Nagele (AusRegistry)" <<a href="mailto:wolfgang.nagele@ausregistry.com.au">wolfgang.nagele@ausregistry.com.au</a>> wrote:</div>
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<div>Hi James,</div>
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<div>Hmm - can understand that but would have expected that there is sufficient redundancy in the LA landing of your network. I would have expected that a re-route and taking SJC largely out of the equation would be possible. Surprised to say the least …</div>
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<div>Cheers,</div>
<div>Wolfgang</div>
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<div>On 8/24/14, 12:10 AM, "James Spenceley" <<a href="mailto:james@iroute.org">james@iroute.org</a>> wrote:</div>
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<div>Early mail is a power surge in a US DC has damaged both core routers. Wouldn't surprise me if transport from other providers out of that building will be having similar issues. </div>
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<div>Circuits are being moved directly to borders as we speak.</div>
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Sent from my iPhone</div>
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On 24 Aug 2014, at 0:00, Jared Hirst <<a href="mailto:jared.hirst@serversaustralia.com.au">jared.hirst@serversaustralia.com.au</a>> wrote:<br>
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WOW.... It has taken 2 hours to get remote hands to the DC with what seems to be a device with no redundancy?</div>
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<td style="padding:5px">2014/08/23 13:55<br>
UTC</td>
<td style="padding:5px"><div>Engineers are currently awaiting remote support in the US. Links will be physically moved from the failed device in order to restore services on an alternate device.</div>
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<div class="gmail_quote">On Sat, Aug 23, 2014 at 11:29 PM, Andrew Yager <span dir="ltr">
<<a href="mailto:andrew@rwts.com.au" target="_blank">andrew@rwts.com.au</a>></span> wrote:<br>
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<div>[hijacking the thread…]</div>
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They say there is a big rewrite coming on the way rpd and sampled interact in 14.2; and the slow convergance issues have been fixed in more releases than I care to remember right now… but people say they are pretty good in the 12.3r6 train. Our MX80's are slated
for upgrade to that at some stage in the next few months.
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<div>Some noise about this on j-nsp again today.<span class="HOEnZb"><font color="#888888"><br>
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<div>Andrew<br>
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<div class="gmail_quote">On 23 August 2014 23:23, Jonathan Thorpe <span dir="ltr">
<<a href="mailto:jthorpe@conexim.com.au" target="_blank">jthorpe@conexim.com.au</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex" type="cite">
<div lang="EN-GB" link="blue" vlink="purple">
<div><div class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">True, but they otherwise work exceptionally well.<u></u><u></u></span></div><div class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"><u></u> <u></u></span></div><div class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">I’m not sure what kind of PowerPC CPU is doing all the work on an MX80’s RE, but I do sometimes wonder if the CPU on a <$40 Raspberry Pi might be
more up to the job :-P<u></u><u></u></span></div><div class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"><u></u> <u></u></span></div>
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<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0cm 0cm 0cm"><div class="MsoNormal"><b><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif;">From:</span></b><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif;"> Tony Wicks [mailto:<a href="mailto:tony@wicks.co.nz" target="_blank">tony@wicks.co.nz</a>]
<br>
<b>Sent:</b> Saturday, 23 August 2014 11:13 PM<br>
<b>To:</b> Jonathan Thorpe<br>
<b>Cc:</b> '<a href="mailto:Ausnog@ausnog.net" target="_blank">Ausnog@ausnog.net</a>'<br>
<b>Subject:</b> RE: [AusNOG] Vocus international service outage<u></u><u></u></span></div>
</div>
</div>
<div>
<div><div class="MsoNormal"><u></u> <u></u></div><div class="MsoNormal"><span lang="EN-NZ" style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">Well, if you buy the big chassis boxes…..<u></u><u></u></span></div><div class="MsoNormal"><span lang="EN-NZ" style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"><u></u> <u></u></span></div>
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<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0cm 0cm 0cm"><div class="MsoNormal"><b><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif;">From:</span></b><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif;"> AusNOG [</span><a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank"><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif;">mailto:ausnog-bounces@lists.ausnog.net</span></a><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif;">]
<b>On Behalf Of </b>Jonathan Thorpe<br>
<b>Sent:</b> Sunday, 24 August 2014 1:10 a.m.<br>
<b>To:</b> Andrew Yager; Jared Hirst<br>
<b>Cc:</b> </span><a href="mailto:Ausnog@ausnog.net" target="_blank"><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif;">Ausnog@ausnog.net</span></a><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif;"><br>
<b>Subject:</b> Re: [AusNOG] Vocus international service outage<u></u><u></u></span></div>
</div>
</div><div class="MsoNormal"><span lang="EN-NZ"><u></u> <u></u></span></div><div class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">Glad I’m not the only one holding my breath on our MXs :)<u></u><u></u></span></div><div class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"><u></u> <u></u></span></div><div class="MsoNormal"><b><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif;">From:</span></b><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif;"> AusNOG [</span><a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank"><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif;">mailto:ausnog-bounces@lists.ausnog.net</span></a><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif;">]
<b>On Behalf Of </b>Andrew Yager<br>
<b>Sent:</b> Saturday, 23 August 2014 10:55 PM<br>
<b>To:</b> Jared Hirst<br>
<b>Cc:</b> </span><a href="mailto:Ausnog@ausnog.net" target="_blank"><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif;">Ausnog@ausnog.net</span></a><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif;"><br>
<b>Subject:</b> Re: [AusNOG] Vocus international service outage<u></u><u></u></span></div><div class="MsoNormal"><u></u> <u></u></div>
<div><div class="MsoNormal">We've done the same (about 20 minutes ago).<u></u><u></u></div>
<div><div class="MsoNormal"><u></u> <u></u></div>
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<div><div class="MsoNormal">Right now I hate how long Juniper MX's take to stabilise their routing table with sampling on.<u></u><u></u></div>
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<div><div class="MsoNormal"><u></u> <u></u></div>
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<div><div class="MsoNormal">Andrew<u></u><u></u></div>
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<div><p class="MsoNormal" style="margin-bottom:12.0pt"><u></u> <u></u></p>
<div><div class="MsoNormal">On 23 August 2014 22:41, Jared Hirst <<a href="mailto:jared.hirst@serversaustralia.com.au" target="_blank">jared.hirst@serversaustralia.com.au</a>> wrote:<u></u><u></u></div>
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<div><div class="MsoNormal"><span style="font-family: 'Trebuchet MS', sans-serif;">We have just turned Vocus off. Using other providers for now, as the flapping is causing it to go up and down.<u></u><u></u></span></div>
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<div><p class="MsoNormal" style="margin-bottom:12.0pt"><u></u> <u></u></p>
<div><div class="MsoNormal">On Sat, Aug 23, 2014 at 10:37 PM, Daniel Watson <<a href="mailto:Daniel@glovine.com.au" target="_blank">Daniel@glovine.com.au</a>> wrote:<u></u><u></u></div>
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<div><div class="MsoNormal"><span lang="EN-AU" style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">Indeed seeing some big drops in gaming traffic at present, normally we see above 60mbit on weekends at evenings, but not even seeing
40mbit at present :S</span><span lang="EN-AU"><u></u><u></u></span></div><div class="MsoNormal"><span lang="EN-AU" style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"> </span><span lang="EN-AU"><u></u><u></u></span></div><div class="MsoNormal"><span lang="EN-AU" style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"> </span><span lang="EN-AU"><u></u><u></u></span></div><div class="MsoNormal"><span lang="EN-AU" style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">Regards,</span><span lang="EN-AU"><u></u><u></u></span></div><div class="MsoNormal"><span lang="EN-AU" style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">Daniel Watson</span><span lang="EN-AU"><u></u><u></u></span></div><div class="MsoNormal"><span lang="EN-AU" style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">Network Administrator / Network Operations Manager</span><span lang="EN-AU"><u></u><u></u></span></div><div class="MsoNormal"><span lang="EN-AU" style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"> </span><span lang="EN-AU"><u></u><u></u></span></div><div class="MsoNormal"><span lang="EN-AU" style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">E
</span><a href="mailto:Daniel@GloVine.com.au" target="_blank"><span lang="EN-AU" style="font-size: 11pt; font-family: Calibri, sans-serif;">Daniel@GloVine.com.au</span></a><span lang="EN-AU"><u></u><u></u></span></div><div class="MsoNormal"><span lang="EN-AU" style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">W
</span><a href="http://www.glovine.com.au/" target="_blank"><span lang="EN-AU" style="font-size: 11pt; font-family: Calibri, sans-serif;">www.GloVine.com.au</span></a><span lang="EN-AU"><u></u><u></u></span></div><div class="MsoNormal"><span lang="EN-AU" style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"> </span><span lang="EN-AU"><u></u><u></u></span></div><div class="MsoNormal"><b><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif;">From:</span></b><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif;"> AusNOG [mailto:</span><a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank"><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif;">ausnog-bounces@lists.ausnog.net</span></a><span lang="EN-US" style="font-size: 11pt; font-family: Calibri, sans-serif;">]
<b>On Behalf Of </b>Jared Hirst<br>
<b>Sent:</b> Saturday, 23 August 2014 10:35 PM</span><span lang="EN-AU"><u></u><u></u></span></div>
<div><div class="MsoNormal"><span lang="EN-AU"><br>
<b>To:</b> Andrew Cox<br>
<b>Cc:</b> </span><a href="mailto:Ausnog@ausnog.net" target="_blank"><span lang="EN-AU">Ausnog@ausnog.net</span></a><span lang="EN-AU"><br>
<b>Subject:</b> Re: [AusNOG] Vocus international service outage<u></u><u></u></span></div>
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<div><div class="MsoNormal"><span lang="EN-AU"> <u></u><u></u></span></div>
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<div><div class="MsoNormal"><span lang="EN-AU" style="font-family: 'Trebuchet MS', sans-serif;">Yeah we are seeing this! Everything running via them is flapping, they claim to have 'routed around it' but that's not the case. Very frustrating as it's
been an hour and no one there seems to know whats going on....</span><span lang="EN-AU"><u></u><u></u></span></div>
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<div><p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-AU"> <u></u><u></u></span></p>
<div><div class="MsoNormal"><span lang="EN-AU">On Sat, Aug 23, 2014 at 10:29 PM, Andrew Cox <</span><a href="mailto:andrew.cox@bigair.net.au" target="_blank"><span lang="EN-AU">andrew.cox@bigair.net.au</span></a><span lang="EN-AU">> wrote:<u></u><u></u></span></div>
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<div><div class="MsoNormal"><span lang="EN-AU">Hey All,<br>
<br>
Just saw the dashboards light up with connectivity issues internationally for Vocus services and thought I'd make others aware.<br>
<br>
Vocus outage report is saying: "core network link between 59 Doody Street, Alexandria and 55 South Market Street, San Jose has failed" which hopefully isn't a Southern Cross fault!<br>
<br>
Anyone else seeing this or have more info?<u></u><u></u></span></div>
<div><div class="MsoNormal"><span lang="EN-AU"> <u></u><u></u></span></div>
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<div><div class="MsoNormal"><span lang="EN-AU">Cheers,<u></u><u></u></span></div>
</div>
<div><p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-AU">Andrew<u></u><u></u></span></p>
</div>
</div><p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-AU"><br>
_______________________________________________<br>
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</span><a href="http://lists.ausnog.net/mailman/listinfo/ausnog" target="_blank"><span lang="EN-AU">http://lists.ausnog.net/mailman/listinfo/ausnog</span></a><span lang="EN-AU"><u></u><u></u></span></p>
</blockquote>
</div><div class="MsoNormal"><span lang="EN-AU"><br>
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<div><div class="MsoNormal"><span lang="EN-AU"> <u></u><u></u></span></div>
</div><div class="MsoNormal"><span lang="EN-AU">-- <u></u><u></u></span></div>
<div><div class="MsoNormal"><span lang="EN-AU"> <u></u><u></u></span></div>
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</div><p class="MsoNormal" style="margin-bottom:12.0pt"><u></u> <u></u></p>
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_______________________________________________<br>
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<u></u><u></u></div>
<div><div class="MsoNormal"><u></u> <u></u></div>
</div><div class="MsoNormal">-- <br>
<b>Andrew Yager, Managing Director</b> <i>MACS (Snr) CP BCompSc MCP</i><br>
Real World Technology Solutions Pty Ltd - IT people you can trust<br>
ph: <a href="tel:1300%20798%20718" value="+611300798718" target="_blank">1300 798 718</a> or
<a href="tel:%2802%29%209037%200500" value="+61290370500" target="_blank">(02) 9037 0500</a><br>
fax: <a href="tel:%2802%29%209037%200591" value="+61290370591" target="_blank">(02) 9037 0591</a><br>
<a href="http://www.rwts.com.au/" target="_blank">http://www.rwts.com.au/</a><u></u><u></u></div>
</div>
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</div>
</div>
</div>
<br>
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<br>
</blockquote>
</div>
<br>
<br clear="all">
<div><br>
</div>
-- <br>
<b>Andrew Yager, Managing Director</b> <i>MACS (Snr) CP BCompSc MCP</i><br>
Real World Technology Solutions Pty Ltd - IT people you can trust<br>
ph: <a href="tel:1300%20798%20718" value="+611300798718" target="_blank">1300 798 718</a> or
<a href="tel:%2802%29%209037%200500" value="+61290370500" target="_blank">(02) 9037 0500</a><br>
fax: <a href="tel:%2802%29%209037%200591" value="+61290370591" target="_blank">(02) 9037 0591</a><br>
<a href="http://www.rwts.com.au/" target="_blank">http://www.rwts.com.au/</a><br>
</div>
</div>
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