<div dir="ltr"><div>Hi Daniel,<br><br>I've sent you an email.<br></div></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Tue, Apr 15, 2014 at 9:40 PM, Daniel Watson <span dir="ltr"><<a href="mailto:dwatsonwatto1988@gmail.com" target="_blank">dwatsonwatto1988@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">I got my case heard last month when I had an issue with Telstra...Took about 10 phone calls to get to the correct department  But got their in the end,   FYI,   I was told to email <a href="mailto:traceroute@team.telstra.com" target="_blank">traceroute@team.telstra.com</a><div>

<br></div><div>Daniel</div></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Tue, Apr 15, 2014 at 9:36 PM, Matthew Matters <span dir="ltr"><<a href="mailto:MMatters@ausnetservers.net.au" target="_blank">MMatters@ausnetservers.net.au</a>></span> wrote:<br>

<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">




<div>
<div style="direction:ltr;font-size:10pt;font-family:Tahoma">I dont think you will get anything back via email from Telstra. You are better contacting the Telstra Internet Direct Support Centre, lodge a case for Level 3 and speak to a level
 3 about your concerns as they have the tools to put in place practises you wish to have put in place.<div><br>
<div><br>
<div style="font-family:Tahoma;font-size:13px">
<div style="font-family:Tahoma;font-size:13px">
<div style="font-size:13px;font-family:Tahoma">
<div style="text-indent:0px;letter-spacing:normal;font:medium 'Segoe UI',Helvetica,Arial,sans-serif;text-transform:none;white-space:normal;margin:0px;word-spacing:0px">
<font face="Calibri,sans-serif"><span style="font-size:11pt">Regards,</span></font></div>
<div style="text-indent:0px;letter-spacing:normal;font:medium 'Segoe UI',Helvetica,Arial,sans-serif;text-transform:none;white-space:normal;margin:0px;word-spacing:0px">
<font face="Calibri,sans-serif"><span style="font-size:11pt"></span></font> </div>
<div style="text-indent:0px;letter-spacing:normal;font:medium 'Segoe UI',Helvetica,Arial,sans-serif;text-transform:none;white-space:normal;margin:0px;word-spacing:0px">
<font face="Calibri,sans-serif"><span style="font-size:11pt"><font color="#34348d"><span style="font-size:10pt" lang="en-AU"><b>Matthew Matters  </b></span></font><font color="#34348d"><span style="font-size:10pt" lang="en-AU">Managing
 Director / CEO of Aus Net Servers Australia Pty Ltd</span></font><font color="#691260"><span style="font-size:10pt" lang="en-AU"><br>
</span></font><font><span style="font-size:10pt" lang="en-AU">Management Department  |  Small Business Hosting Sales & Services  |  Aus Net Servers Australia Pty Ltd</span></font></span></font></div>
<div style="text-indent:0px;letter-spacing:normal;font:medium 'Segoe UI',Helvetica,Arial,sans-serif;text-transform:none;white-space:normal;margin:0px;word-spacing:0px">
<font face="Calibri,sans-serif"><span style="font-size:11pt"><font><span style="font-size:10pt" lang="en-AU">P  1300 933 038  |  M  0428 028 091  |  E  </span></font><a href="mailto:mmatters@ausnetservers.net.au" target="_blank"><font color="#000000"><span style="font-size:10pt" lang="en-AU">mmatters@ausnetservers.net.au</span></font></a><font><span style="font-size:10pt" lang="en-AU"><span> </span>|
  W  </span></font><a href="http://www.ausnetservers.net.au/" target="_blank"><font color="#000000"><span style="font-size:10pt" lang="en-AU">www.ausnetservers.net.au</span></font></a></span></font></div>
<div style="text-indent:0px;letter-spacing:normal;font:medium 'Segoe UI',Helvetica,Arial,sans-serif;text-transform:none;white-space:normal;margin:0px;word-spacing:0px">
<font face="Calibri,sans-serif"><span style="font-size:11pt"><font><span style="font-size:10pt" lang="en-AU">ABN 25 162 013 194 | ACN
<span>162 013 194 |
</span>ARBN B2318 229M | #1 For Dedicated Hosting Solutions For Small Business Since 2007</span></font></span></font></div>
<div style="text-indent:0px;letter-spacing:normal;font:medium 'Segoe UI',Helvetica,Arial,sans-serif;text-transform:none;white-space:normal;margin:0px;word-spacing:0px">
<font face="Calibri,sans-serif"><span style="font-size:11pt"><font><span style="font-size:10pt" lang="en-AU"><br>
</span></font></span></font></div>
<div style="text-indent:0px;letter-spacing:normal;font:medium 'Segoe UI',Helvetica,Arial,sans-serif;text-transform:none;white-space:normal;margin:0px;word-spacing:0px">
<a href="http://www.linkedin.com/company/aus-net-servers-australia" target="_blank"></a></div>
</div>
</div>
</div>
</div>
</div><div style="font-size:16px;font-family:Times New Roman">
<hr>
<div style="direction:ltr"><font color="#000000" face="Tahoma"><div><b>From:</b> AusNOG [<a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">ausnog-bounces@lists.ausnog.net</a>] on behalf of Daniel Watson [<a href="mailto:dwatsonwatto1988@gmail.com" target="_blank">dwatsonwatto1988@gmail.com</a>]<br>


</div><b>Sent:</b> Tuesday, April 15, 2014 9:31 PM<div><div class="h5"><div><div><br>
<b>To:</b> Jared Hirst; <a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> Re: [AusNOG] IINET, Telstra & AINS NOC Contact's required<br>
</div></div></div></div></font><br>
</div><div><div class="h5"><div><div>
<div></div>
<div>
<div dir="ltr">Cheers :D   Sent in a complaint  Doubt ill hear back 
<div><br>
</div>
<div>Daniel</div>
</div>
<div class="gmail_extra"><br>
<br>
<div class="gmail_quote">On Tue, Apr 15, 2014 at 9:23 PM, Jared Hirst <span dir="ltr">
<<a href="mailto:jared.hirst@serversaustralia.com.au" target="_blank">jared.hirst@serversaustralia.com.au</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-US">
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">This might help for Telstra
</span><span style="font-size:11.0pt;font-family:Wingdings;color:#1f497d">J</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><a href="https://www.google.com.au/search?q=telstra+abuse+email&rlz=1C1CHMD_enAU553AU553&oq=telstra+abuse+email&aqs=chrome..69i57j69i60l5.2496j0j1&sourceid=chrome&es_sm=122&ie=UTF-8" target="_blank">https://www.google.com.au/search?q=telstra+abuse+email&rlz=1C1CHMD_enAU553AU553&oq=telstra+abuse+email&aqs=chrome..69i57j69i60l5.2496j0j1&sourceid=chrome&es_sm=122&ie=UTF-8</a>
</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Daniel Watson [mailto:<a href="mailto:dwatsonwatto1988@gmail.com" target="_blank">dwatsonwatto1988@gmail.com</a>]
<br>
<b>Sent:</b> Tuesday, 15 April 2014 9:23 PM<br>
<b>To:</b> Jared Hirst; <a href="mailto:ausnog@lists.ausnog.net" target="_blank">
ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> Re: [AusNOG] IINET, Telstra & AINS NOC Contact's required</span></p>
<div>
<div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal">Havnt checked IINET or AINS  But Telstra dont list an abuse email </p>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">Daniel</p>
</div>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"> </p>
<div>
<p class="MsoNormal">On Tue, Apr 15, 2014 at 9:21 PM, Jared Hirst <<a href="mailto:jared.hirst@serversaustralia.com.au" target="_blank">jared.hirst@serversaustralia.com.au</a>> wrote:</p>
<blockquote style="border:none;border-left:solid #cccccc 1.0pt;padding:0cm 0cm 0cm 6.0pt;margin-left:4.8pt;margin-right:0cm">
<div>
<div>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#222222;background:white">Best bet is to send an email to the abuse contact listed on the whois of the IP’s involved.</span></p>


<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#222222;background:white"> </span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#222222;background:white">Cheers,</span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#222222;background:white"> </span></p>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:#222222;background:white">Jared</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> AusNOG [mailto:<a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">ausnog-bounces@lists.ausnog.net</a>]
<b>On Behalf Of </b>Daniel Watson<br>
<b>Sent:</b> Tuesday, 15 April 2014 9:20 PM<br>
<b>To:</b> <a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a><br>
<b>Subject:</b> [AusNOG] IINET, Telstra & AINS NOC Contact's required</span></p>
<div>
<div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal">Gday Guys</p>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">Anybody have any contact details for IINET, Telstra and AINS?  I need to give them a call and alert them to the fact they have a heap of IP's used in NTP Reflection attacks that were used against our network this evening,</p>


</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">Any IINET, Telstra or AINS NOC Contacts on-list please PM me at
<a href="mailto:daniel@glovine.com.au" target="_blank">daniel@glovine.com.au</a></p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">Regards</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">Daniel</p>
</div>
</div>
</div>
</div>
</div>
</div>
</blockquote>
</div>
<p class="MsoNormal"> </p>
</div>
</div>
</div>
</div>
</div>
</blockquote>
</div>
<br>
</div>
</div>
</div></div></div></div></div>
</div><div>
<a href="http://www.linkedin.com/company/aus-net-servers-australia" target="_blank"><img alt="LinkedIn">
</a><a href="http://www.twitter.com/ansaservers" target="_blank"><img alt="Twitter">
</a>The information transmitted in this e-mail is for the exclusive use of the intended addressee and may contain confidential and/or privileged material. Any review, re-transmission, dissemination or other use of it, or the taking of any action in reliance
 upon this information by persons and/or entities other than the intended recipient is prohibited. If you received this in error, please inform the sender and/or addressee immediately and delete the material. If you have been sent this email and it is not addressed
 to you please forward the email as is to <a href="mailto:hostmaster@ausnetservers.net.au" target="_blank">hostmaster@ausnetservers.net.au</a> and delete all local and inta-local copies including backups from your system. E-mails may not be secure, may contain computer viruses and may be corrupted in transmission. Please carefully
 check this e-mail (and any attachment) accordingly. No warranties are given and no liability is accepted for any loss or damage caused by such matters. This email has been scanned before transmission with business grade antivirus and antispam software but
 as mentioned above no warranties can be given that the email has not been contaminated after transmission.
</div></div>

</blockquote></div><br></div>
<br>_______________________________________________<br>
AusNOG mailing list<br>
<a href="mailto:AusNOG@lists.ausnog.net">AusNOG@lists.ausnog.net</a><br>
<a href="http://lists.ausnog.net/mailman/listinfo/ausnog" target="_blank">http://lists.ausnog.net/mailman/listinfo/ausnog</a><br>
<br></blockquote></div><br></div>