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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hi all,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I was hoping to pick your collective brains for stories and experience your or your organisation may have had in the recent or distant past with outsourcing your NOCs. I’m particularly looking for information like:<o:p></o:p></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]>How long you’ve done it for.<o:p></o:p></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]>Was it well received by customers?<o:p></o:p></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]>Are you happy with how it’s working?<o:p></o:p></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]>Have you had any compelling experiences in favour of or against doing so?<o:p></o:p></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]>Are there any providers out there that stand out to you in either positive or negative ways?<o:p></o:p></p><p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-family:Symbol'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]>What level of knowledge do you expect out of your outsourced NOC, and what tools and documentation do you provide to enable this?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The context to this is that we currently outsource ours and I’m looking to informally benchmark our operation against others, as conventional wisdom has always suggested to me that outsourcing it is a bad idea. With that said it seems to be working for the most part, so happy to hear experiences from others.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Answers on or off-list would be most appreciated, and if off-list will be kept confidential if you so desire.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Cheers,<o:p></o:p></p><p class=MsoNormal>James.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>