<html><body><div style="color:#000; background-color:#fff; font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:12pt">I appreciate the thought, I'm feeling more loved already :)<div><span><br></span></div><div><br></div>  <div class="" style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 12pt;"> <div class="" style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div dir="ltr"> <hr size="1">  <font face="Arial" size="2"> <b><span style="font-weight:bold;">From:</span></b> Jake Anderson <yahoo@vapourforge.com><br> <b><span style="font-weight: bold;">To:</span></b> Tony <td_miles@yahoo.com>; Andrew Yager <andrew@rwts.com.au>; Giles Pollock <glp71s@gmail.com> <br><b><span style="font-weight: bold;">Cc:</span></b> "ausnog@lists.ausnog.net" <ausnog@lists.ausnog.net> <br> <b><span style="font-weight:
 bold;">Sent:</span></b> Friday, 22 November 2013 9:51 AM<br> <b><span style="font-weight: bold;">Subject:</span></b> Re: [AusNOG] "It's like grandfather's axe"<br> </font> </div> <div class=""><br><div id="yiv0607615320"><div>
    <div class="">how about we organise an ausnog lovein<br clear="none">
      We'll all get buckets of water and stand at every junction between
      you and the exchange,<br clear="none">
      when the tech attends we will dump the buckets of water into the
      pits<br clear="none">
      sounds like a fun afternoon to me, throw in bbq and beer and I'm
      in ;-><br clear="none">
      <br clear="none">
      <br clear="none">
      On 22/11/13 10:45, Tony wrote:<br clear="none">
    </div>
    <blockquote type="cite">
      <div class="" id="yiv0607615320yqt82935"><div class="" style="color:#000;background-color:#fff;font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:12pt;">Just an update for
        those playing along at home, despite the carrier indicating that
        they wouldn't log it with Telstra, they actually went ahead and
        did log it. Response came back (as anticipated):<br clear="none">
        <br clear="none">
        <pre><span class="">Telstra testing shows no fault on the line and also seeing no line errors
They have provided 2 options
1) Case can be logged ASAP when service is affected after rainfall
2) Appointment for a tech to attend, FFS will apply if no fault found</span></pre>
        <br clear="none">
        <div><span>So pretty much still in the same boat that nobody
            believes me (or they don't care) that the line drops out
            when it rains.</span></div>
        <div class="" style="color:rgb(0, 0, 0);font-size:16px;font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;background-color:transparent;font-style:normal;"><br clear="none">
          <span></span></div>
        <div class="" style="color:rgb(0, 0, 0);font-size:16px;font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;background-color:transparent;font-style:normal;"><span>I am thinking I might have to ask Santa for a
            weather station that I can hook up to my RPi (as suggested
            by some ppl) to gather more data and also look at
            graphing/recording changes on the DSL (SNR, errors). Going
            wildly off-topic, but any suggestion on weather stations
            that are easy to integrate with Linux ? At this point in
            time I am obviously most interested in measuring rainfall :)<br clear="none">
          </span></div>
        <div class="" style="color:rgb(0, 0, 0);font-size:16px;font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;background-color:transparent;font-style:normal;"><br clear="none">
          <span></span></div>
        <div class="" style="color:rgb(0, 0, 0);font-size:16px;font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;background-color:transparent;font-style:normal;"><br clear="none">
          <span></span></div>
        <div class="" style="color:rgb(0, 0, 0);font-size:16px;font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;background-color:transparent;font-style:normal;"><span>Thanks,</span></div>
        <div class="" style="color:rgb(0, 0, 0);font-size:16px;font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;background-color:transparent;font-style:normal;"><span>Tony.<br clear="none">
          </span></div>
        <div><br clear="none">
        </div>
        <div class="" style="font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:12pt;">
          <div class="" style="font-family:times new roman, new york, times, serif;font-size:12pt;">
            <div dir="ltr">
              <hr size="1"> <font face="Arial" size="2"> <b><span style="font-weight:bold;">From:</span></b> Andrew
                Yager <a rel="nofollow" shape="rect" class="" ymailto="mailto:andrew@rwts.com.au" target="_blank" href="mailto:andrew@rwts.com.au"><andrew@rwts.com.au></a><br clear="none">
                <b><span style="font-weight:bold;">To:</span></b> Giles
                Pollock <a rel="nofollow" shape="rect" class="" ymailto="mailto:glp71s@gmail.com" target="_blank" href="mailto:glp71s@gmail.com"><glp71s@gmail.com></a> <br clear="none">
                <b><span style="font-weight:bold;">Cc:</span></b>
                <a rel="nofollow" shape="rect" class="" ymailto="mailto:ausnog@lists.ausnog.net" target="_blank" href="mailto:ausnog@lists.ausnog.net">"ausnog@lists.ausnog.net"</a>
                <a rel="nofollow" shape="rect" class="" ymailto="mailto:ausnog@lists.ausnog.net" target="_blank" href="mailto:ausnog@lists.ausnog.net"><ausnog@lists.ausnog.net></a> <br clear="none">
                <b><span style="font-weight:bold;">Sent:</span></b>
                Friday, 22 November 2013 7:56 AM<br clear="none">
                <b><span style="font-weight:bold;">Subject:</span></b>
                Re: [AusNOG] "It's like grandfather's axe"<br clear="none">
              </font> </div>
            <div class=""><br clear="none">
              <div id="yiv0607615320">
                <div>
                  <div>Grandfathers axe is totally why I have 8 NFF fees
                    this week from services that stopped working in the
                    rain that then "magically fixed themselves" or "had
                    faulty customer equipment" that somehow just worked
                    after a technician "did nothing" in the street.</div>
                  <div><br clear="none">
                  </div>
                  <div>Dispute... Dispute... Dispute...</div>
                  <div><br clear="none">
                  </div>
                  <div>Andrew</div>
                  <div class="" id="yiv0607615320yqt14160">
                    <div><br clear="none">
                      On 21 Nov 2013, at 11:47 pm, Giles Pollock <<a rel="nofollow" shape="rect" ymailto="mailto:glp71s@gmail.com" target="_blank" href="mailto:glp71s@gmail.com">glp71s@gmail.com</a>>
                      wrote:<br clear="none">
                      <br clear="none">
                    </div>
                    <blockquote type="cite">
                      <div>
                        <div dir="ltr">Had the same issue with copper
                          myself. Rain, line drops out, by the time they
                          look at it the problem has dried out and they
                          try to say it doesn't exist. I ended up
                          deliberately calling them on one of my other
                          good lines and piping the sound of the other
                          line to the poor rep (not sure if their ears
                          recovered or not) who managed to get a tech to
                          properly diagnose and repair the poor joints.
                          <div>
                            <br clear="none">
                          </div>
                          <div>That was hard, but try convincing Telstra
                            that you have two separate lead-ins for the
                            same phone line on the same property (so two
                            literal 'first sockets'), and that one isn't
                            working properly... They just didn't want to
                            believe me...</div>
                        </div>
                        <div class=""><br clear="none">
                          <br clear="none">
                          <div class="">On Thu, Nov 21, 2013 at 10:05
                            AM, Tony <span dir="ltr"><<a rel="nofollow" shape="rect" ymailto="mailto:td_miles@yahoo.com" target="_blank" href="mailto:td_miles@yahoo.com">td_miles@yahoo.com</a>></span>
                            wrote:<br clear="none">
                            <blockquote class="" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
                              <div>
                                <div class="" style="font-size:12pt;font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;">So here is
                                  the response I got from carrier from
                                  the ticket I logged last night:<br clear="none">
                                  <br clear="none">
                                  <br clear="none">
                                  <pre><span>Service is currently showing up for over 2 days

Please advise if packet loss is still occurring as service seems to be stable
We can leave case on hold for 24 hours for monitoring
Fault will need to be logged to Telstra when issue is occurring. 
If service is working fine currently, it may be hard for tech to know where the issue is


Case is on hold for 24 hours for monitoring</span></pre>
                                  <br clear="none">
                                  There is no packet loss right now
                                  (apart from the continual 0.4%) and so
                                  I have no recourse based on the above
                                  ?<br clear="none">
                                  <br clear="none">
                                  I did send them the graph of packet
                                  loss, but they either didn't get it,
                                  or ignored it.<br clear="none">
                                  <div class=""><br clear="none">
                                    <div><br clear="none">
                                    </div>
                                  </div>
                                  <div class="" style="font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:12pt;">
                                    <div class=""> </div>
                                    <div class="" style="font-family:times new roman, new york, times, serif;font-size:12pt;">
                                      <div class=""> </div>
                                      <div dir="ltr">
                                        <div class="">
                                          <hr size="1"> </div>
                                        <div class=""> <b><span style="font-weight:bold;">From:</span></b>
                                          Damien Gardner Jnr <<a rel="nofollow" shape="rect" ymailto="mailto:rendrag@rendrag.net" target="_blank" href="mailto:rendrag@rendrag.net">rendrag@rendrag.net</a>><br clear="none">
                                          <b><span style="font-weight:bold;">To:</span></b>
                                          Tony <<a rel="nofollow" shape="rect" ymailto="mailto:td_miles@yahoo.com" target="_blank" href="mailto:td_miles@yahoo.com">td_miles@yahoo.com</a>>;
                                          "<a rel="nofollow" shape="rect" ymailto="mailto:ausnog@lists.ausnog.net" target="_blank" href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a>"
                                          <<a rel="nofollow" shape="rect" ymailto="mailto:ausnog@lists.ausnog.net" target="_blank" href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a>>
                                          <br clear="none">
                                          <b><span style="font-weight:bold;">Sent:</span></b>
                                          Thursday, 21 November 2013
                                          6:50 AM</div>
                                        <div class=""><br clear="none">
                                          <b><span style="font-weight:bold;">Subject:</span></b>
                                          Re: [AusNOG] "It's like
                                          grandfather's axe"<br clear="none">
                                        </div>
                                      </div>
                                      <div>
                                        <div class="">
                                          <div><br clear="none">
                                            <div>
                                              <div>
                                                <div>
                                                  <div>On 20/11/2013
                                                    7:58 PM, Tony wrote:<br clear="none">
                                                  </div>
                                                </div>
                                                <blockquote type="cite">
                                                  <div> </div>
                                                  <div class="" style="font-size:12pt;font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;">
                                                    <div>No, I haven't
                                                      reported it to the
                                                      carrier for a
                                                      while. I think I
                                                      did at one point
                                                      in the past and
                                                      the result was it
                                                      went to the
                                                      testing team
                                                      queue, sat there
                                                      for 2 days until
                                                      someone got around
                                                      to looking at it
                                                      at which point the
                                                      service had
                                                      righted itself and
                                                      job was closed
                                                      with "no fault
                                                      found".</div>
                                                    <br clear="none">
                                                  </div>
                                                </blockquote>
                                                Now here's the
                                                interesting question.. 
                                                Did the service actually
                                                'right itself', OR did
                                                the line testing resolve
                                                the problem?  A house we
                                                lived in a few years
                                                ago, our ADSL sync would
                                                drop from 9mbps to
                                                4-5mbps like clockwork,
                                                if we had more than
                                                three hours of
                                                continuous rain.  A call
                                                to telstra saying there
                                                was crackling on the
                                                line, and 5 minutes on
                                                hold while they ran a
                                                line test, and voila,
                                                the crackle was gone and
                                                a retrain on the modem
                                                and it'd be back up to
                                                9mbps.<br clear="none">
                                                <pre>-- 
</pre>
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                            </blockquote>
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      <pre>_______________________________________________
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</pre>
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