<html><body><div style="color:#000; background-color:#fff; font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:12pt">I appreciate the thought, I'm feeling more loved already :)<div><span><br></span></div><div><br></div> <div class="" style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 12pt;"> <div class="" style="font-family: times new roman, new york, times, serif; font-size: 12pt;"> <div dir="ltr"> <hr size="1"> <font face="Arial" size="2"> <b><span style="font-weight:bold;">From:</span></b> Jake Anderson <yahoo@vapourforge.com><br> <b><span style="font-weight: bold;">To:</span></b> Tony <td_miles@yahoo.com>; Andrew Yager <andrew@rwts.com.au>; Giles Pollock <glp71s@gmail.com> <br><b><span style="font-weight: bold;">Cc:</span></b> "ausnog@lists.ausnog.net" <ausnog@lists.ausnog.net> <br> <b><span style="font-weight:
bold;">Sent:</span></b> Friday, 22 November 2013 9:51 AM<br> <b><span style="font-weight: bold;">Subject:</span></b> Re: [AusNOG] "It's like grandfather's axe"<br> </font> </div> <div class=""><br><div id="yiv0607615320"><div>
<div class="">how about we organise an ausnog lovein<br clear="none">
We'll all get buckets of water and stand at every junction between
you and the exchange,<br clear="none">
when the tech attends we will dump the buckets of water into the
pits<br clear="none">
sounds like a fun afternoon to me, throw in bbq and beer and I'm
in ;-><br clear="none">
<br clear="none">
<br clear="none">
On 22/11/13 10:45, Tony wrote:<br clear="none">
</div>
<blockquote type="cite">
<div class="" id="yiv0607615320yqt82935"><div class="" style="color:#000;background-color:#fff;font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:12pt;">Just an update for
those playing along at home, despite the carrier indicating that
they wouldn't log it with Telstra, they actually went ahead and
did log it. Response came back (as anticipated):<br clear="none">
<br clear="none">
<pre><span class="">Telstra testing shows no fault on the line and also seeing no line errors
They have provided 2 options
1) Case can be logged ASAP when service is affected after rainfall
2) Appointment for a tech to attend, FFS will apply if no fault found</span></pre>
<br clear="none">
<div><span>So pretty much still in the same boat that nobody
believes me (or they don't care) that the line drops out
when it rains.</span></div>
<div class="" style="color:rgb(0, 0, 0);font-size:16px;font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;background-color:transparent;font-style:normal;"><br clear="none">
<span></span></div>
<div class="" style="color:rgb(0, 0, 0);font-size:16px;font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;background-color:transparent;font-style:normal;"><span>I am thinking I might have to ask Santa for a
weather station that I can hook up to my RPi (as suggested
by some ppl) to gather more data and also look at
graphing/recording changes on the DSL (SNR, errors). Going
wildly off-topic, but any suggestion on weather stations
that are easy to integrate with Linux ? At this point in
time I am obviously most interested in measuring rainfall :)<br clear="none">
</span></div>
<div class="" style="color:rgb(0, 0, 0);font-size:16px;font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;background-color:transparent;font-style:normal;"><br clear="none">
<span></span></div>
<div class="" style="color:rgb(0, 0, 0);font-size:16px;font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;background-color:transparent;font-style:normal;"><br clear="none">
<span></span></div>
<div class="" style="color:rgb(0, 0, 0);font-size:16px;font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;background-color:transparent;font-style:normal;"><span>Thanks,</span></div>
<div class="" style="color:rgb(0, 0, 0);font-size:16px;font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;background-color:transparent;font-style:normal;"><span>Tony.<br clear="none">
</span></div>
<div><br clear="none">
</div>
<div class="" style="font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:12pt;">
<div class="" style="font-family:times new roman, new york, times, serif;font-size:12pt;">
<div dir="ltr">
<hr size="1"> <font face="Arial" size="2"> <b><span style="font-weight:bold;">From:</span></b> Andrew
Yager <a rel="nofollow" shape="rect" class="" ymailto="mailto:andrew@rwts.com.au" target="_blank" href="mailto:andrew@rwts.com.au"><andrew@rwts.com.au></a><br clear="none">
<b><span style="font-weight:bold;">To:</span></b> Giles
Pollock <a rel="nofollow" shape="rect" class="" ymailto="mailto:glp71s@gmail.com" target="_blank" href="mailto:glp71s@gmail.com"><glp71s@gmail.com></a> <br clear="none">
<b><span style="font-weight:bold;">Cc:</span></b>
<a rel="nofollow" shape="rect" class="" ymailto="mailto:ausnog@lists.ausnog.net" target="_blank" href="mailto:ausnog@lists.ausnog.net">"ausnog@lists.ausnog.net"</a>
<a rel="nofollow" shape="rect" class="" ymailto="mailto:ausnog@lists.ausnog.net" target="_blank" href="mailto:ausnog@lists.ausnog.net"><ausnog@lists.ausnog.net></a> <br clear="none">
<b><span style="font-weight:bold;">Sent:</span></b>
Friday, 22 November 2013 7:56 AM<br clear="none">
<b><span style="font-weight:bold;">Subject:</span></b>
Re: [AusNOG] "It's like grandfather's axe"<br clear="none">
</font> </div>
<div class=""><br clear="none">
<div id="yiv0607615320">
<div>
<div>Grandfathers axe is totally why I have 8 NFF fees
this week from services that stopped working in the
rain that then "magically fixed themselves" or "had
faulty customer equipment" that somehow just worked
after a technician "did nothing" in the street.</div>
<div><br clear="none">
</div>
<div>Dispute... Dispute... Dispute...</div>
<div><br clear="none">
</div>
<div>Andrew</div>
<div class="" id="yiv0607615320yqt14160">
<div><br clear="none">
On 21 Nov 2013, at 11:47 pm, Giles Pollock <<a rel="nofollow" shape="rect" ymailto="mailto:glp71s@gmail.com" target="_blank" href="mailto:glp71s@gmail.com">glp71s@gmail.com</a>>
wrote:<br clear="none">
<br clear="none">
</div>
<blockquote type="cite">
<div>
<div dir="ltr">Had the same issue with copper
myself. Rain, line drops out, by the time they
look at it the problem has dried out and they
try to say it doesn't exist. I ended up
deliberately calling them on one of my other
good lines and piping the sound of the other
line to the poor rep (not sure if their ears
recovered or not) who managed to get a tech to
properly diagnose and repair the poor joints.
<div>
<br clear="none">
</div>
<div>That was hard, but try convincing Telstra
that you have two separate lead-ins for the
same phone line on the same property (so two
literal 'first sockets'), and that one isn't
working properly... They just didn't want to
believe me...</div>
</div>
<div class=""><br clear="none">
<br clear="none">
<div class="">On Thu, Nov 21, 2013 at 10:05
AM, Tony <span dir="ltr"><<a rel="nofollow" shape="rect" ymailto="mailto:td_miles@yahoo.com" target="_blank" href="mailto:td_miles@yahoo.com">td_miles@yahoo.com</a>></span>
wrote:<br clear="none">
<blockquote class="" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div>
<div class="" style="font-size:12pt;font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;">So here is
the response I got from carrier from
the ticket I logged last night:<br clear="none">
<br clear="none">
<br clear="none">
<pre><span>Service is currently showing up for over 2 days
Please advise if packet loss is still occurring as service seems to be stable
We can leave case on hold for 24 hours for monitoring
Fault will need to be logged to Telstra when issue is occurring.
If service is working fine currently, it may be hard for tech to know where the issue is
Case is on hold for 24 hours for monitoring</span></pre>
<br clear="none">
There is no packet loss right now
(apart from the continual 0.4%) and so
I have no recourse based on the above
?<br clear="none">
<br clear="none">
I did send them the graph of packet
loss, but they either didn't get it,
or ignored it.<br clear="none">
<div class=""><br clear="none">
<div><br clear="none">
</div>
</div>
<div class="" style="font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:12pt;">
<div class=""> </div>
<div class="" style="font-family:times new roman, new york, times, serif;font-size:12pt;">
<div class=""> </div>
<div dir="ltr">
<div class="">
<hr size="1"> </div>
<div class=""> <b><span style="font-weight:bold;">From:</span></b>
Damien Gardner Jnr <<a rel="nofollow" shape="rect" ymailto="mailto:rendrag@rendrag.net" target="_blank" href="mailto:rendrag@rendrag.net">rendrag@rendrag.net</a>><br clear="none">
<b><span style="font-weight:bold;">To:</span></b>
Tony <<a rel="nofollow" shape="rect" ymailto="mailto:td_miles@yahoo.com" target="_blank" href="mailto:td_miles@yahoo.com">td_miles@yahoo.com</a>>;
"<a rel="nofollow" shape="rect" ymailto="mailto:ausnog@lists.ausnog.net" target="_blank" href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a>"
<<a rel="nofollow" shape="rect" ymailto="mailto:ausnog@lists.ausnog.net" target="_blank" href="mailto:ausnog@lists.ausnog.net">ausnog@lists.ausnog.net</a>>
<br clear="none">
<b><span style="font-weight:bold;">Sent:</span></b>
Thursday, 21 November 2013
6:50 AM</div>
<div class=""><br clear="none">
<b><span style="font-weight:bold;">Subject:</span></b>
Re: [AusNOG] "It's like
grandfather's axe"<br clear="none">
</div>
</div>
<div>
<div class="">
<div><br clear="none">
<div>
<div>
<div>
<div>On 20/11/2013
7:58 PM, Tony wrote:<br clear="none">
</div>
</div>
<blockquote type="cite">
<div> </div>
<div class="" style="font-size:12pt;font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;">
<div>No, I haven't
reported it to the
carrier for a
while. I think I
did at one point
in the past and
the result was it
went to the
testing team
queue, sat there
for 2 days until
someone got around
to looking at it
at which point the
service had
righted itself and
job was closed
with "no fault
found".</div>
<br clear="none">
</div>
</blockquote>
Now here's the
interesting question..
Did the service actually
'right itself', OR did
the line testing resolve
the problem? A house we
lived in a few years
ago, our ADSL sync would
drop from 9mbps to
4-5mbps like clockwork,
if we had more than
three hours of
continuous rain. A call
to telstra saying there
was crackling on the
line, and 5 minutes on
hold while they ran a
line test, and voila,
the crackle was gone and
a retrain on the modem
and it'd be back up to
9mbps.<br clear="none">
<pre>--
</pre>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</blockquote>
</div>
</div>
</div>
</blockquote>
</div>
</div>
</div>
<br clear="none">
</div>
</div>
</div>
</div></div>
<br clear="none">
<fieldset class=""></fieldset>
<br clear="none">
<pre>_______________________________________________
AusNOG mailing list
<a rel="nofollow" shape="rect" class="" ymailto="mailto:AusNOG@lists.ausnog.net" target="_blank" href="mailto:AusNOG@lists.ausnog.net">AusNOG@lists.ausnog.net</a>
<a rel="nofollow" shape="rect" class="" target="_blank" href="http://lists.ausnog.net/mailman/listinfo/ausnog">http://lists.ausnog.net/mailman/listinfo/ausnog</a>
</pre>
</blockquote>
<br clear="none">
</div></div><br><br></div> </div> </div> </div></body></html>