<p dir="ltr">Hi Everyone, </p>
<p dir="ltr">Is there a update on this as I was told by my telstra rep that it was going to be fixed 30min ago and all my sites are still down. Also was advised that it was due to a update to the tipt software that has caused the outage</p>
<div class="gmail_quote">On 01/10/2013 8:22 AM, "Shane ONeill" <<a href="mailto:shaneoneill@netdotdotnet.net">shaneoneill@netdotdotnet.net</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="ltr"><p><span style="font-size:10pt;font-family:Calibri,sans-serif">FYI - Comms from Telstra.</span></p><p><span lang="EN-US" style="font-size:10pt;font-family:Tahoma,sans-serif">TIPT Application Server failure impacting all customers on Cluster 1 NAT
Voice and Data, IP Telephony, TIPT</span><span style="font-family:Calibri,sans-serif;font-size:10pt"><br></span></p><p><span style="font-family:Calibri,sans-serif;font-size:10pt">There
is a current Sev1 incident that is effecting TIPT customers nationally since
6.25AM 01/10/13 unable to make calls /Loss of Connection.</span><br></p>
<p><span style="font-size:10pt;font-family:Calibri,sans-serif"> </span></p>
<p><span style="font-size:10pt;font-family:Calibri,sans-serif">The
TIPT Helpdesk is also effected and customers are unable to list individual
faults currently.</span></p>
<p><span style="font-family:Calibri,sans-serif;font-size:10pt">Impact
Summary</span><br></p>
<p><span style="font-size:10pt;font-family:Calibri,sans-serif"> </span></p>
<ul type="disc">
<li><span style="font-size:10pt;font-family:Calibri,sans-serif">Incident
commenced 01/10/13 @ 6.25am </span></li>
<li><span style="font-size:10pt;font-family:Calibri,sans-serif">Impact
effecting TIPT customers nationally resulting in a loss of voice
connectivity.</span></li>
</ul>
<p><span style="font-size:10pt;font-family:Calibri,sans-serif"> </span></p>
<p><span style="font-size:10pt;font-family:Calibri,sans-serif">Current
Actions</span></p>
<ul type="disc">
<li><span style="font-size:10pt;font-family:Calibri,sans-serif">The
Vendors /Incident Management are engaged and a number of options are under
review to restore all services on failed server .</span></li>
</ul>
<p><span style="font-size:10pt;font-family:Calibri,sans-serif"> </span></p>
<p><span style="font-size:10pt;font-family:Calibri,sans-serif">Root
Cause</span></p>
<p><span style="font-size:10pt;font-family:Calibri,sans-serif"> </span></p>
<ul type="disc">
<li><span style="font-size:10pt;font-family:Calibri,sans-serif">The
Root Cause and resultant fix has not been determined.</span></li>
</ul>
<p><span style="font-size:10pt;font-family:Calibri,sans-serif"> </span></p>
<p><span style="font-size:10pt;font-family:Calibri,sans-serif">Further
updates scheduled for 09.00am Incident Bridge & restoration updates and
will advise shortly . </span></p>
<p><span style="font-size:10pt;font-family:Calibri,sans-serif"> </span></p>
<p><span style="font-size:10pt;font-family:Calibri,sans-serif"> </span></p></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Tue, Oct 1, 2013 at 8:06 AM, James McMillan <span dir="ltr"><<a href="mailto:JMcMillan@rivalea.com.au" target="_blank">JMcMillan@rivalea.com.au</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div lang="EN-AU" link="#0563C1" vlink="#954F72"><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">It appears that our TIPT service has just gone down in Laverton as well.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Looks like this has happened in the last 10 minutes.<u></u><u></u></span></p><div><p class="MsoNormal">
<span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">James<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif""> AusNOG [mailto:<a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">ausnog-bounces@lists.ausnog.net</a>] <b>On Behalf Of </b>Shane ONeill<br>
<b>Sent:</b> Tuesday, 1 October 2013 7:47 AM<br><b>To:</b> <<a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a>><br><b>Subject:</b> [AusNOG] Telstra TIPT Services?<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p></div><div><p class="MsoNormal">Hi All,<u></u><u></u></p><div><div><div><p class="MsoNormal"><u></u> <u></u></p></div><div><p class="MsoNormal">Having some issues with our Telstra TIPT services (SIP VOICE) at the moment.<u></u><u></u></p>
</div><div><p class="MsoNormal">Anyone else using this service having issues?<u></u><u></u></p></div><div><p class="MsoNormal"><u></u> <u></u></p></div><div><p class="MsoNormal">Regards<u></u><u></u></p></div><div><p class="MsoNormal">
Shane<u></u><u></u></p></div></div></div></div></div></div></blockquote></div><br></div>
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