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<div class="moz-cite-prefix">While we're on the Telstra bashing
bandwagon, a recent incident of ours had a customer having some
voice work done to their PSTN (Which they rent via Telstra retail
directly, DSL through us).<br>
<br>
They removed the codes from the line while fixing the voice line
and didn't replace them. This is frustrating, annoying and common
enough as it is, in this case we tell the EU to call Telstra and
'demand' they put the codes back on the line, or else we would
have to charge the new setup, which they understandably are quite
unhappy about. We SQ'd anyway and found we couldn't as there are
'no free ports' on that exchange anymore.<br>
<br>
In this particular instance the EU phoned Telstra retail (their
voice provider) and got the answer that they can't do it, stating
the no free ports, but then stated that if the EU was to sign up
with Bigpond they would be able to connect it straight away.<br>
<br>
On the subject of why bother with Naked over just getting the
PSTN and never using it - in a sometimes very competitive retail
market some have no choice but to find the best way to offer the
cheapest service. Luckily I personally have never experienced a
tech stealing a pair because it was quiet (due to Naked service).<br>
<br>
On 23/06/13 10:44, James Hodgkinson wrote:<br>
</div>
<blockquote
cite="mid:CAKZ1cTy5ZjKzvzac7OPd+m9Mgr9VGtD8fG3wMCaiproNSGjh2g@mail.gmail.com"
type="cite">
<div dir="ltr">The tangent's fairly far and I think he's more
talking about the "techs stealing copper" than the sales staff
messing with orders :)
<div><br>
</div>
<div style="">James</div>
</div>
<div class="gmail_extra">
<br>
<br>
<div class="gmail_quote">On 23 June 2013 10:36, Heinz N <span
dir="ltr"><<a moz-do-not-send="true"
href="mailto:ausnog@equisoft.com.au" target="_blank">ausnog@equisoft.com.au</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
<div class="im">
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
That's fine if all you want is ADSL, but if you want
SHDSL (up to 4/4M) or an EoCu (up to 20/20M) solution
then need "just copper" (ie. a ULL or "naked" pair).<br>
</blockquote>
<br>
</div>
For that amount of money and that level of product, you
would have an SLA? Someone would then have to pay for a
ridiculous 2 week downtime? They would be under an incentive
to bring it back up very fast or provide an alternative
while you waited. It is amazing how fast certain telcos can
act if the correct internal people push things along.<br>
<br>
SHDSL is not really a retail product, so what would Telstra
retail staff be doing interfering with those types of
orders?<br>
<br>
Maybe I am wrong?
<div class="HOEnZb">
<div class="h5"><br>
<br>
H.<br>
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</blockquote>
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