<div dir="ltr">Wouldn't this simply put fuel on an already well burning fire? (if they were on the list)</div><div class="gmail_extra"><br><br><div class="gmail_quote">On Tue, May 7, 2013 at 8:31 PM, Skeeve Stevens <span dir="ltr"><<a href="mailto:skeeve+ausnog@eintellegonetworks.com" target="_blank">skeeve+ausnog@eintellegonetworks.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">I don't think so. Even so... why should I care?</div><div class="gmail_extra"><div class="im"><br clear="all">
<div><div><br>...Skeeve</div><div><br></div><div><div><b style="font-size:13px;font-family:Calibri">Skeeve Stevens - </b><span style="font-size:13px;font-family:Calibri">eintellego Networks Pty Ltd</span></div>
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<br><br></div><div><div class="h5"><div class="gmail_quote">On Tue, May 7, 2013 at 8:26 PM, Jared Hirst <span dir="ltr"><<a href="mailto:jared.hirst@serversaustralia.com.au" target="_blank">jared.hirst@serversaustralia.com.au</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Is said customer on this list?<div class="gmail_extra"><br><br><div class="gmail_quote">On Tue, May 7, 2013 at 8:20 PM, Skeeve Stevens <span dir="ltr"><<a href="mailto:skeeve+ausnog@eintellegonetworks.com" target="_blank">skeeve+ausnog@eintellegonetworks.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">So,<div><br></div><div>This is a new one for me.... and I'd like to know what the community thinks about this situation.</div>
<div><br></div><div>Background first...</div><div><br></div><div>We have an ex-client, a micro ISP who has been very hard to deal with over the time we've been involved with them.</div>
<div><br></div><div>Basically, They've been a customer for over a year, but only on a minimal basis. We offered them a higher level of service - even offered to let them try it out for a couple of weeks for free before signing up to the new level. They seemed happy, and at the agreed upon date we asked them to sign the agreement and can we issue the invoice. They agreed to the issuing of the invoice and then we sent the paperwork to them a little later.</div>
<div><br></div><div>Life goes on for a couple of weeks, and we're getting no response to questions about the agreement or to overdue notices - while still delivering them the service. They request a meeting, and we agree... The customer has some new staff who were quite arrogant, abusive, and question everything we've ever done - even though they have no idea about this industry or how it works.</div>
<div><br></div><div>We don't appreciate being abused, so we say we'd rather not do business with them anymore and suspend their support services with us the next day due to the non-payment of their account. All good and normal.</div>
<div><br></div><div><br></div><div>So a few days later they come at us with legal letters claiming we've locked them out of some devices - which we haven't - we ceased doing any work for them immediately. We explained that we would help them with whatever they needed - if all they did was pay their overdue invoices. They could do anything they needed themselves, but they are just clueless.</div>
<div><br></div><div>Now, this has been dragging on for a few weeks with letters between lawyers, with them claiming all sort of bizarre things. My stance is that 'without paying their invoice, we're not doing any work for them at all... no handover, no anything'. I am not in the habit of being bullied into doing work for people - nasty letters or not. They also threatened they'd gone to the NSW Police Cyber Crime unit... who I called, and they just basically shrugged their shoulders and said they'd received nothing yet but will let me know if they do.</div>
<div><br></div><div>Today we informed them that we will be deleting all information that we hold of theirs in a few days (all documentation, etc). I don't really want to put us at any further risk by having access to their information - whether it is still current or not. We're completely within our rights as we have no legal requirements to keep anything for them.</div>
<div><br></div><div>So, an hour or so ago I got a call from my lawyer. He was contacted by a detective at the Kings Cross police station. Apparently they ex-customer has gone to the cops and made some claims and a detective seemed to think that their claim may be valid under <a href="http://www.austlii.edu.au/au/legis/nsw/consol_act/ca190082/s308e.html" target="_blank">Section 308E of the NSW Crimes Act</a></div>
<div><br></div><div>The reason I am posting here is to draw on the communities experience of these kinds of things. I've not heard of the NSW Police getting involved in these things, especially at the local station level... but it seems they are. I think that they are just using the Police to attempt to intimidate me into doing work for him... but I won't tolerate that. I am more than happy to let them arrest me and let the DPP figure out how to prove their case against me.</div>
<div><br></div><div>Firstly, my lawyer agrees that they can't compel us to do work for them without paying. I also believe that under the Act above, that we haven't "impaired" (by the Act's definition) anything by not giving them any information or knowledge we have. The lawyers agree.</div>
<div><br></div><div>My view here is that they are free to go to any consultants anywhere... hire who they like, but I am not going to be pressured into doing work for them without them a) paying any unpaid invoices, or b) paying for any new work they want, such as handover, etc.</div>
<div><br></div><div>This is a frustrating situation as over the time we've been involved with this customer he has been abusive and used very violent language in his dramatic outbursts about completely bizarre things (like us expecting him to read his email).</div>
<div><br></div><div>I am sure some will say I shouldn't be discussing this here, but this bullshit of going to the cops because I won't do work for him without him paying his bills, is a new depth of stupidness I didn't think even they would go to. </div>
<div><br></div><div>So I am wondering if anyone else here has had these sort of intimidation tactics used against them in this sort of context.</div><div><br></div><div>If you have advice, but want to send it off-list, feel free.</div>
<div><br clear="all"><div><div><br>...Skeeve</div><div><br></div><div><div><b style="font-size:13px;font-family:Calibri">Skeeve Stevens - </b><span style="font-size:13px;font-family:Calibri">eintellego Networks Pty Ltd</span></div>
<div><div><span style="font-family:Calibri;font-size:13px"><a href="mailto:skeeve@eintellegonetworks.com" target="_blank">skeeve@eintellegonetworks.com</a> ; <a href="http://www.eintellegonetworks.com/" target="_blank">www.eintellegonetworks.com</a></span><font><p style="font-family:Calibri;font-size:13px;margin:0px">
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