<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div>Manage engine servicedesk is pretty good.</div><div>Also does ticketing if you want to use that part (we don't use that part)<br><br>On 22/01/2013, at 14:28, Darren Moss <<a href="mailto:Darren.Moss@em3.com.au">Darren.Moss@em3.com.au</a>> wrote:<br><br></div><blockquote type="cite"><div><meta http-equiv="Content-Type" content="text/html; charset=us-ascii"><meta name="Generator" content="Microsoft Word 12 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--><div class="WordSection1"><p class="MsoNormal">Hi Noggers,<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">We’ve purchased a hosting company and they have an old asset management system which won’t integrate with *<b>anything</b>*.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">Our current system is in-house developed but I’d like to stop writing software and find a good vendor / software product that can do the job.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">Can anyone recommend a decent asset management system ?<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">Main requirements are…<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman""> </span></span><!--[endif]-->Track server, switch, router, appliance, telephony assets (country -> DC -> rack -> RU position)<o:p></o:p></p><p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman""> </span></span><!--[endif]-->Software licenses (yeah a bit unusual but our current in-house system does this)<o:p></o:p></p><p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman""> </span></span><!--[endif]-->Spares (disks, RAM, interface cards, PSUs, WICs, etc)<o:p></o:p></p><p class="MsoListParagraph" style="text-indent:-18.0pt;mso-list:l0 level1 lfo1"><!--[if !supportLists]--><span style="mso-list:Ignore">4.<span style="font:7.0pt "Times New Roman""> </span></span><!--[endif]-->Can be accessed by multiple staff from multiple locations at the same time (browser based preferable, will suffer RDP if we have to).<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">Our current system (browser based) also draws pretty pictures of racks and equipment in block type diagrams which is good for staff who allocate rack space without having to visit datacentres.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">Happy to hear thoughts from fellow noggers. Paid / OS is fine, not fussed so long as the software presents well and can be backed up without dramas.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">Many thanks.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">Darren.<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p></div></div></blockquote><blockquote type="cite"><div><span>_______________________________________________</span><br><span>AusNOG mailing list</span><br><span><a href="mailto:AusNOG@lists.ausnog.net">AusNOG@lists.ausnog.net</a></span><br><span><a href="http://lists.ausnog.net/mailman/listinfo/ausnog">http://lists.ausnog.net/mailman/listinfo/ausnog</a></span><br></div></blockquote></body></html>