Its a bit like airport security; you have to have it so it looks like you are secure, but in reality anyone wanting to do something malicious will firstly be able to still do it, and secondly probably get away with it.<div>
<br></div><div>Looking at PCI DSS, while the costs for CCTV are fairly insignificant, it is as laughable when compared to the tens of billions lost as it is the number of hijackings prevented.</div><div><br></div><div>The $30 million stolen recently in Australia by a Romanian ring who had 0 physical access to Australia let alone a rack in a DC is a fairly poignant example.<br>
<br><div class="gmail_quote">On Sun, Dec 2, 2012 at 7:15 PM, Chris Ricks <span dir="ltr"><<a href="mailto:chris.ricks@securepay.com.au" target="_blank">chris.ricks@securepay.com.au</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
CCTV is a requirement for us, given requirement 9 of PCI DSS. <br><br>In one of our locations, we have cameras in our rack and in another we have cameras in our cage facing inwards.<div class="HOEnZb"><div class="h5"><br>
<br>Matt Perkins <<a href="mailto:matt@spectrum.com.au" target="_blank">matt@spectrum.com.au</a>> wrote:<br><br>
    <div><font face="Arial"><span><br>
          a) Is CCTV (recording) a necessity within a data centre? <br>
          <br>
           It's a requirement of our insurance company so yes.<br>
           <br>
          b) Would you feel it's appropriate if a data center provider
          didn't have CCTV as part of their service provision and soly
          relied on physical access logs for physical security auditing?
          <br>
          <br>
          No there is no due diligence, No there is no backup.  That is
          a physical log is one form of security but it has no backup
          cctv provides a backup. <br>
           <br>
          c) Would you state that CCTV is simply implied as a standard
          inclusion when it comes to the provision of data centre
          services?
          <br>
          <br>
          Nothing is implied or standard. Most customers worth their
          salt will send you the normal security DD questionnaire. <br>
          <br>
          Matt.<br>
          <br>
          <br>
          <br>
        </span></font>On 2/12/12 12:38 PM, Chris Macko wrote:<br>
    </div>
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                                <p><font face="Arial">Hi<span> Matt,<br>
                                      <br>
                                      Thanks for your feedback, if you
                                      have the time, I'd really
                                      appreciate if you could provide
                                      your responses to the initial
                                      questions. I would like to review
                                      the industry belief, whilst I have
                                      my own experiences and beliefs, my
                                      own feelings are insufficient to
                                      solely use in my case study and
                                      thus it is necessary for me to
                                      consider the broad industry
                                      responses and beliefs.
                                      <br>
                                      <br>
                                      Rather than just taking the
                                      queries to my direct colleagues
                                      (who may be inclined to think the
                                      way I do, given that birds of a
                                      feather flock together), I'm being
                                      thorough and taking onboard the
                                      comments from the complete
                                      industry.
                                      <br>
                                      <br>
                                      Regarding logo, this is just an
                                      email signature, we started off as
                                      a design agency so aesthetic
                                      design is important to us. I've
                                      removed our logo for you on this
                                      response.</span></font></p>
                                <p><font face="Arial">Kind Regards,</font></p>
                                <p><font face="Arial"><b>Chris</b> Macko<br>
                                    <strong><font>Managing
                                        Director</font></strong><br>
                                    <font color="#0066cc" size="1"><b><span>Interhost
                                          Pacific</span></b><span> Pty Ltd t/a
                                        Intervolve</span></font><span><font color="#cccccc" size="1"><font color="#999999">
                                        </font></font></span></font></p>
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                                                Phone</b></font></font></font></td>
                                      <td height="11"><font face="Arial" size="1"><font color="#cccccc" face="Arial,
                                            Helvetica, sans-serif"><font color="#999999">1300 664
                                              574 / <a href="tel:%2B61%208%208260%204237" value="+61882604237" target="_blank">+61 8 8260 4237</a></font></font></font></td>
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                                              574</font></font></font></td>
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                                                Phone</b></font></font></font></td>
                                      <td><font face="Arial" size="1"><font color="#cccccc" face="Arial,
                                            Helvetica, sans-serif"><font color="#999999">+61 8 8260
                                              4237</font></font></font></td>
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                                      <td><font face="Arial" size="1"><font color="#cccccc" face="Arial,
                                            Helvetica, sans-serif"><font color="#999999">+61 8 8260
                                              4312</font></font></font></td>
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                                      <td><font face="Arial" size="1"><font color="#999999" face="Arial,
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                                      <td><font face="Arial" size="1"><font color="#0066cc" face="Arial,
                                            Helvetica, sans-serif"><a href="mailto:sales@intervolve.com.au" target="_blank"><font color="#0066cc">sales@intervolve.com.au</font></a></font></font></td>
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                                              Email</b></font></font></td>
                                      <td><font face="Arial" size="1"><font color="#0066cc" face="Arial,
                                            Helvetica, sans-serif"><a href="mailto:support@intervolve.com.au" target="_blank"><font color="#0066cc">support@intervolve.com.au</font></a></font></font></td>
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                                            Helvetica, sans-serif"><b>Accounts
                                              Email</b></font></font></td>
                                      <td><font face="Arial" size="1"><font color="#0066cc" face="Arial,
                                            Helvetica, sans-serif"><a href="mailto:accounts@intervolve.com.au" target="_blank"><font color="#0066cc">accounts@intervolve.com.au</font>
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                                      <td><font face="Arial" size="1"><font face="Arial, Helvetica,
                                            sans-serif"><font color="#999999"><a href="http://www.intervolve.com.au/" target="_blank"><font color="#0066cc">www.<b>intervolve</b>.com.au</font></a></font></font></font></td>

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                                      <td colspan="2" height="2"><font color="#999999" face="Arial, Helvetica,
                                          sans-serif" size="1">This
                                          email contains information
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                                          intended recipient. It may
                                          also contain information,
                                          which is subject to legal
                                          privilege. If you are not the
                                          intended recipient, you must
                                          not use, pass on or copy this
                                          message. We also ask that you
                                          notify the sender by email or
                                          telephone and destroy the
                                          original message. Thank you.</font></td>
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      <br>
      <div dir="ltr" align="left" lang="en-us">
        <hr>
        <font face="Tahoma"><b>From:</b>
          <a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">ausnog-bounces@lists.ausnog.net</a>
          [<a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">mailto:ausnog-bounces@lists.ausnog.net</a>]
          <b>On Behalf Of </b>Matt Perkins<br>
          <b>Sent:</b> Sunday, 2 December 2012 11:51 AM<br>
          <b>To:</b> <a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a><br>
          <b>Subject:</b> Re: [AusNOG] [SPAM] Re: Is CCTV a Necessity in
          a Data Centre?<br>
        </font><br>
      </div>
      <div>Skeeve,<br>
         I saw a system once that took stills out of the rack when a
        reed on the door was triggered. So simply taking a record of
        people who opened the door so it could be perhaps more innocent.
        Im not sure a camera looking out of the rack would be that
        useful and sure people may be upset about there privacy. We have
        a no camera/photo in our center policy for customers and our
        CCTV monitors the general floor and ingress and egress points.
        It would be only scrutinized in the event of some sort of
        security breach any way. To the broader  issue of cctv. Well
        it's so cheap who would not put it in. Compared to the other
        facility costs.  UPS/GEN Fire etc etc. 
        <br>
        <br>
        It's a strange question Chris could you give us some background
        to why ask? You cant help but notice a big logo at the start of
        your email....
        <br>
        <br>
        <br>
        <br>
        2/12/12 11:59 AM, Skeeve Stevens wrote:<br>
      </div>
      <blockquote type="cite">
        Chris,
        <div><br>
        </div>
        <div>I think CCTV is important... but you have to ask a more
          Micro questions... where?</div>
        <div><br>
        </div>
        <div>Ingress/Egress, definitely.  Every rack? I don't think so.
           As long as you can verify who went in and out, and where they
          went... i.e. which room, then you are fine.</div>
        <div><br>
        </div>
        <div>No one wants to be constantly watched as they do their job,
          and let's be honest here... video of an engineer sitting on
          the floor typing on a laptop, or inside a rack playing with
          things, isn't exactly going to give you much information about
          what they are doing, and anything it does, is unlikely to be
          in context.</div>
        <div><br>
        </div>
        <div>I've seen people even have cameras in their rack looking
          out... never sure what that was for.  I used to have one in a
          rack opposite where I used to regularly work in Global Switch,
          so I just stuck a bit of paper over it.  No idea whose it was,
          but they didn't have a right to film me doing my work.  It is
          also illegal since they don't have a sign saying they are
          doing it, and I am sure they don't have a
          covert surveillance warrant.</div>
        <div><br>
        </div>
        <div>Reference: <a href="http://www.legislation.nsw.gov.au/fullhtml/inforce/act+47+2005+FIRST+0+N" target="_blank">http://www.legislation.nsw.gov.au/fullhtml/inforce/act+47+2005+FIRST+0+N</a></div>
        <div><br>
        </div>
        <div>When it comes to DC's, I am not sure what defines a
          workplace however... and surveillance when people have cameras
          inside their racks looking out, may be illegal.</div>
        <div><br>
        </div>
        <div>Essentially, if you can't trust the DC's security, you
          probably shouldn't be using that DC.</div>
        <div><br>
        </div>
        <div>Who went where, most importantly, when, is all you need.</div>
        <div><br>
        </div>
        <div>...Skeeve<br>
          <div>
            <div><font face="Calibri"><b><br>
                  <br>
                </b></font></div>
            <div><b style="FONT-SIZE:13px;FONT-FAMILY:Calibri">Skeeve
                Stevens, CEO - </b><span style="FONT-SIZE:13px;FONT-FAMILY:Calibri">eintellego Pty Ltd</span></div>
            <div>
              <div style="FONT-FAMILY:Calibri,sans-serif"><span style="FONT-SIZE:13px;FONT-FAMILY:Calibri"><a href="mailto:skeeve@eintellego.net" target="_blank">skeeve@eintellego.net</a> ; <a href="http://www.eintellego.net/" target="_blank">www.eintellego.net</a></span><span style="FONT-SIZE:13px;COLOR:rgb(127,0,127)"><font style="COLOR:rgb(0,0,0)" color="#002060">
                    <p style="MARGIN:0px;FONT-FAMILY:Calibri">Phone:
                      1300 753 383; Cell <a href="tel:%2B61%20%280%29414%20753%20383" value="+61414753383" target="_blank">+61 (0)414 753 383</a> ; <a>skype://skeeve</a></p>
                    <p style="MARGIN:0px;FONT-FAMILY:Calibri"><a href="http://facebook.com/eintellego" target="_blank">facebook.com/eintellego</a> ; <a href="http://linkedin.com/in/skeeve" target="_blank">linkedin.com/in/skeeve</a> </p>

                    <p style="MARGIN:0px;FONT-FAMILY:Calibri"><a href="http://twitter.com/networkceoau" target="_blank">twitter.com/networkceoau</a> ;
                      blog: <a href="http://www.network-ceo.net/" target="_blank">www.network-ceo.net</a></p>
                  </font></span></div>
            </div>
            <div>
              <div style="FONT-FAMILY:Calibri,sans-serif">
                <div><span style="FONT-SIZE:13px;COLOR:rgb(127,0,127)">
                    <div><span style="FONT-SIZE:13px;COLOR:rgb(127,0,127)"><img><br>
                      </span></div>
                    The Experts Who The Experts Call</span></div>
                <div style="FONT-SIZE:14px;COLOR:rgb(127,0,127)">
                  <div><span style="FONT-SIZE:13px;COLOR:rgb(0,32,96)">Juniper - Cisco – IBM</span><span style="FONT-SIZE:13px;COLOR:rgb(0,32,96)"> </span><span style="FONT-SIZE:13px;COLOR:rgb(0,32,96)">-
                      Brocade - Cloud</span></div>
                  <div>
                    <div><span style="FONT-SIZE:13px;COLOR:rgb(0,32,96)">-----</span></div>
                    <div style="FONT-SIZE:small;COLOR:rgb(0,0,0)"><font color="#002060">Check out our Juniper promotion
                        website for Oct/Nov!  </font><a style="FONT-SIZE:13px;FONT-FAMILY:Calibri" href="http://eintellego.mx/" target="_blank">eintellego.mx</a></div>
                    <div style="FONT-SIZE:small;COLOR:rgb(0,0,0)"><span style="FONT-SIZE:13px;FONT-FAMILY:Calibri">Free
                        Apple products during this promotion!!! </span></div>
                  </div>
                </div>
              </div>
            </div>
            <br>
            <br>
            <br>
            <div class="gmail_quote">On Sun, Dec 2, 2012 at 11:18 AM,
              Chris Macko <span dir="ltr">
                <<a href="mailto:cmacko@intervolve.com.au" target="_blank">cmacko@intervolve.com.au</a>></span>
              wrote:<br>
              <blockquote class="gmail_quote" style="PADDING-LEFT:1ex;MARGIN:0px 0px 0px 0.8ex;BORDER-LEFT:#ccc 1px solid">
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                                            <p><font face="Arial">Hi<span>
                                                  All,<br>
                                                  <br>
                                                  I'm performing a small
                                                  case study and would
                                                  really appreciate if
                                                  you're able to provide
                                                  your feedback in
                                                  relation to the
                                                  following questions
                                                  regarding CCTV within
                                                  a data centre;<br>
                                                  <br>
                                                  a) Is CCTV (recording)
                                                  a necessity within a
                                                  data centre? <br>
                                                  b) Would you feel it's
                                                  appropriate if a data
                                                  centre provider didn't
                                                  have CCTV as part of
                                                  their service
                                                  provision and soly
                                                  relied on physical
                                                  access logs for
                                                  physical security
                                                  auditting?
                                                  <br>
                                                  c) Would you state
                                                  that CCTV is simply
                                                  implied as a standard
                                                  inclusion when it
                                                  comes to the provision
                                                  of data centre
                                                  services?
                                                  <br>
                                                  <br>
                                                  My personal experience
                                                  is that CCTV is
                                                  necessary within data
                                                  centre services in
                                                  order to investigate
                                                  potential physical
                                                  security breaches in
                                                  events where physical
                                                  access logs don't
                                                  provide the necessary
                                                  information being
                                                  investigated. I also
                                                  feel that a data
                                                  centre without CCTV
                                                  would be akin to a
                                                  human without oxygen,
                                                  in that both co-exist
                                                  and are co-dependent.<br>
                                                  <br>
                                                  I would however really
                                                  appreciate your
                                                  thoughts and feedback.
                                                  Thank you! <br>
                                                  <br>
                                                </span></font><font face="Arial">Kind
                                                Regards,</font></p>
                                            <p><font face="Arial"><b>Chris</b>
                                                Macko<br>
                                                <strong><font size="-0">Managing
                                                    Director</font></strong><br>
                                                <font color="#0066cc" size="1"><b><span>Interhost
                                                      Pacific</span></b><span>
                                                    Pty Ltd t/a
                                                    Intervolve</span></font><span><font color="#cccccc" size="1"><font color="#999999">
                                                    </font></font></span></font></p>
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                                              <tbody>
                                                <tr>
                                                  <td height="11" width="20%"><font face="Arial" size="1"><font color="#cccccc" face="Arial,
                                                        Helvetica,
                                                        sans-serif"><font color="#999999"><b>Support Phone</b></font></font></font></td>
                                                  <td height="11"><font face="Arial" size="1"><font color="#cccccc" face="Arial,
                                                        Helvetica,
                                                        sans-serif"><font color="#999999">1300 664 574 / <a href="tel:%2B61%208%208260%204237" value="+61882604237" target="_blank">+61 8 8260 4237</a></font></font></font></td>

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                                                  <td><font face="Arial" size="1"><font color="#cccccc" face="Arial,
                                                        Helvetica,
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                                                  <td><font face="Arial" size="1"><font color="#cccccc" face="Arial,
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                                                        sans-serif"><font color="#999999">1300 664 574</font></font></font></td>
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                                                        Helvetica,
                                                        sans-serif"><font color="#999999"><a href="tel:%2B61%208%208260%204237" value="+61882604237" target="_blank">+61 8 8260 4237</a></font></font></font></td>
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                                                  <td><font face="Arial" size="1"><font color="#cccccc" face="Arial,
                                                        Helvetica,
                                                        sans-serif"><font color="#999999"><b>Office Fax</b></font></font></font></td>
                                                  <td><font face="Arial" size="1"><font color="#cccccc" face="Arial,
                                                        Helvetica,
                                                        sans-serif"><font color="#999999"><a href="tel:%2B61%208%208260%204312" value="+61882604312" target="_blank">+61 8 8260 4312</a></font></font></font></td>
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                                                  <td height="2"><font size="1"> </font></td>
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                                                        Helvetica,
                                                        sans-serif"><b>Sales
                                                          Email</b></font></font></td>
                                                  <td><font face="Arial" size="1"><font color="#0066cc" face="Arial,
                                                        Helvetica,
                                                        sans-serif"><a href="mailto:sales@intervolve.com.au" target="_blank"><font color="#0066cc">sales@intervolve.com.au</font></a></font></font></td>
                                                </tr>
                                                <tr>
                                                  <td><font face="Arial" size="1"><font color="#999999" face="Arial,
                                                        Helvetica,
                                                        sans-serif"><b>Support
                                                          Email</b></font></font></td>
                                                  <td><font face="Arial" size="1"><font color="#0066cc" face="Arial,
                                                        Helvetica,
                                                        sans-serif"><a href="mailto:support@intervolve.com.au" target="_blank"><font color="#0066cc">support@intervolve.com.au</font></a></font></font></td>
                                                </tr>
                                                <tr>
                                                  <td><font face="Arial" size="1"><font color="#999999" face="Arial,
                                                        Helvetica,
                                                        sans-serif"><b>Accounts
                                                          Email</b></font></font></td>
                                                  <td><font face="Arial" size="1"><font color="#0066cc" face="Arial,
                                                        Helvetica,
                                                        sans-serif"><a href="mailto:accounts@intervolve.com.au" target="_blank"><font color="#0066cc">accounts@intervolve.com.au</font>
                                                        </a></font></font></td>
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                                                  <td><font face="Arial" size="1"><font face="Arial,
                                                        Helvetica,
                                                        sans-serif"><font color="#999999"><a href="http://www.intervolve.com.au/" target="_blank"><font color="#0066cc">www.<b>intervolve</b>.com.au</font></a></font></font></font></td>

                                                </tr>
                                                <tr>
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                                                  <td colspan="2" height="2"><font color="#999999" face="Arial,
                                                      Helvetica,
                                                      sans-serif" size="1">This
                                                      email contains
                                                      information that
                                                      is confidential to
                                                      the intended
                                                      recipient. It may
                                                      also contain
                                                      information, which
                                                      is subject to
                                                      legal privilege.
                                                      If you are not the
                                                      intended
                                                      recipient, you
                                                      must not use, pass
                                                      on or copy this
                                                      message. We also
                                                      ask that you
                                                      notify the sender
                                                      by email or
                                                      telephone and
                                                      destroy the
                                                      original message.
                                                      Thank you.</font></td>
                                                </tr>
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