Given I replied to you originally thinking you were replying privately vs the list, I think it is obvious that the human element is really key, not things like CCTV ;P<div><br></div><div>Anyway, I'm sure CCTV is essential for things like PCI, to meet the BS red tape, but with regards to the OP post generally, so far we've only heard political/red-tape reasons.</div>
<div><br></div><div>Very interested if you actually have an instance where "It's definitely not a waste of resources, given the number of people who typically come and go in a commercial data centre and the requirement for access to be controlled and monitored", because I've certainly not come across anything public :/<br>
<br><div class="gmail_quote">On Sun, Dec 2, 2012 at 10:27 PM, Chris Ricks <span dir="ltr"><<a href="mailto:chrisr@securepay.com.au" target="_blank">chrisr@securepay.com.au</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">

  
    
  
  <div bgcolor="#FFFFFF" text="#000000">
    <div>It's not a stretch at all, and CCTV by
      itself doesn't prevent anything obviously.<br>
      <br>
      It's definitely not a waste of resources, given the number of
      people who typically come and go in a commercial data centre and
      the requirement for access to be controlled and monitored. <br>
      <br>
      In the case of PCI DSS, many people don't understand that the "D"
      stands for Data, not Digital. For example, Iron Mountain are
      compliant but do not store any cardholder data in digital form. In
      their case, proving physical security is a requirement and being
      able to show that procedures are followed over time is very easily
      done with appropriate CCTV coverage.<br>
      <br>
      As someone who is intimately involved with PCI DSS compliance
      issues, I can confirm that cameras functioning do a lot for myself
      and my team without deterrence being one of the benefits.<br>
      <br>
      Regards,<br>
      <br>
      Chris<div><div class="h5"><br>
      <br>
      <br>
      On 2/12/2012 9:49 PM, Joshua D'Alton wrote:<br>
    </div></div></div>
    <blockquote type="cite"><div><div class="h5">Sure, but the real stretch is them thinking that CCTV
      should be part of the requirements.
      <div><br>
      </div>
      <div>I'm not sure no properly compliant org has suffered a breach,
        PCI DSS is not all encompassing as various cons like DEFCON and
        Blackhat have shown, but what I am sure of is that there'll
        never be a breach that CCTV will prevent. Hence, it is really
        probably a waste of resources.</div>
      <div><br>
      </div>
      <div>Having fake CCTV will meet any small level of deterrence
        anyway, whether they function or not will not help anyone
        except bureaucrats.. <br>
        <br>
        <div class="gmail_quote">On Sun, Dec 2, 2012 at 7:33 PM, Chris
          Ricks <span dir="ltr"><<a href="mailto:chris.ricks@securepay.com.au" target="_blank">chris.ricks@securepay.com.au</a>></span>
          wrote:<br>
          <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">That's a
            slight stretch, mentioning PCI DSS requirements in the same
            context as the Romanian ring.<br>
            <br>
            The victims involved were not at all compliant. To date, no
            properly compliant organisation has suffered a breach.
            <div>
              <div><br>
                <br>
                Joshua D'Alton <<a href="mailto:joshua@railgun.com.au" target="_blank">joshua@railgun.com.au</a>>
                wrote:<br>
                <br>
                Its a bit like airport security; you have to have it so
                it looks like you are secure, but in reality anyone
                wanting to do something malicious will firstly be able
                to still do it, and secondly probably get away with it.
                <div>
                  <br>
                </div>
                <div>Looking at PCI DSS, while the costs for CCTV are
                  fairly insignificant, it is as laughable when compared
                  to the tens of billions lost as it is the number of
                  hijackings prevented.</div>
                <div><br>
                </div>
                <div>The $30 million stolen recently in Australia by a
                  Romanian ring who had 0 physical access to Australia
                  let alone a rack in a DC is a fairly poignant example.<br>
                  <br>
                  <div class="gmail_quote">On Sun, Dec 2, 2012 at 7:15
                    PM, Chris Ricks <span dir="ltr"><<a href="mailto:chris.ricks@securepay.com.au" target="_blank">chris.ricks@securepay.com.au</a>></span>
                    wrote:<br>
                    <blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
                      CCTV is a requirement for us, given requirement 9
                      of PCI DSS. <br>
                      <br>
                      In one of our locations, we have cameras in our
                      rack and in another we have cameras in our cage
                      facing inwards.
                      <div>
                        <div><br>
                          <br>
                          Matt Perkins <<a href="mailto:matt@spectrum.com.au" target="_blank">matt@spectrum.com.au</a>>
                          wrote:<br>
                          <br>
                          <div><font face="Arial"><span><br>
                                a) Is CCTV (recording) a necessity
                                within a data centre? <br>
                                <br>
                                 It's a requirement of our insurance
                                company so yes.<br>
                                 <br>
                                b) Would you feel it's appropriate if a
                                data center provider didn't have CCTV as
                                part of their service provision and soly
                                relied on physical access logs for
                                physical security auditing? <br>
                                <br>
                                No there is no due diligence, No there
                                is no backup.  That is a physical log is
                                one form of security but it has no
                                backup cctv provides a backup. <br>
                                 <br>
                                c) Would you state that CCTV is simply
                                implied as a standard inclusion when it
                                comes to the provision of data centre
                                services? <br>
                                <br>
                                Nothing is implied or standard. Most
                                customers worth their salt will send you
                                the normal security DD questionnaire. <br>
                                <br>
                                Matt.<br>
                                <br>
                                <br>
                                <br>
                              </span></font>On 2/12/12 12:38 PM, Chris
                            Macko wrote:<br>
                          </div>
                          <blockquote type="cite">
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                                                      <p><font face="Arial">Hi<span>
                                                          Matt,<br>
                                                          <br>
                                                          Thanks for
                                                          your feedback,
                                                          if you have
                                                          the time, I'd
                                                          really
                                                          appreciate if
                                                          you could
                                                          provide your
                                                          responses to
                                                          the initial
                                                          questions. I
                                                          would like to
                                                          review the
                                                          industry
                                                          belief, whilst
                                                          I have my own
                                                          experiences
                                                          and beliefs,
                                                          my own
                                                          feelings are
                                                          insufficient
                                                          to solely use
                                                          in my case
                                                          study and thus
                                                          it is
                                                          necessary for
                                                          me to consider
                                                          the broad
                                                          industry
                                                          responses and
                                                          beliefs. <br>
                                                          <br>
                                                          Rather than
                                                          just taking
                                                          the queries to
                                                          my direct
                                                          colleagues
                                                          (who may be
                                                          inclined to
                                                          think the way
                                                          I do, given
                                                          that birds of
                                                          a feather
                                                          flock
                                                          together), I'm
                                                          being thorough
                                                          and taking
                                                          onboard the
                                                          comments from
                                                          the complete
                                                          industry. <br>
                                                          <br>
                                                          Regarding
                                                          logo, this is
                                                          just an email
                                                          signature, we
                                                          started off as
                                                          a design
                                                          agency so
                                                          aesthetic
                                                          design is
                                                          important to
                                                          us. I've
                                                          removed our
                                                          logo for you
                                                          on this
                                                          response.</span></font></p>
                                                      <p><font face="Arial">Kind
                                                          Regards,</font></p>
                                                      <p><font face="Arial"><b>Chris</b>
                                                          Macko<br>
                                                          <strong><font>Managing

                                                          Director</font></strong><br>
                                                          <font color="#0066cc" size="1"><b><span>Interhost

                                                          Pacific</span></b><span>
                                                          Pty Ltd t/a
                                                          Intervolve</span></font><span><font color="#cccccc" size="1"><font color="#999999"> </font></font></span></font></p>
                                                      <table border="0" cellpadding="0" cellspacing="0" width="100%">
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                                                          <td width="20%" height="11"><font size="1" face="Arial"><font color="#cccccc" face="Arial, Helvetica, sans-serif"><font color="#999999"><b>Support

                                                          Phone</b></font></font></font></td>
                                                          <td height="11"><font size="1" face="Arial"><font color="#cccccc" face="Arial, Helvetica, sans-serif"><font color="#999999">1300
                                                          664 574 / <a href="tel:%2B61%208%208260%204237" value="+61882604237" target="_blank">+61 8 8260 4237</a></font></font></font></td>
                                                          </tr>
                                                          <tr>
                                                          <td><font size="1" face="Arial"><font color="#cccccc" face="Arial, Helvetica, sans-serif"><font color="#999999"><b>Sales

                                                          Phone</b></font></font></font></td>
                                                          <td><font size="1" face="Arial"><font color="#cccccc" face="Arial, Helvetica, sans-serif"><font color="#999999">1300
                                                          664 574</font></font></font></td>
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                                                          <tr>
                                                          <td><font size="1" face="Arial"><font color="#cccccc" face="Arial, Helvetica, sans-serif"><font color="#999999"><b>Accounts

                                                          Phone</b></font></font></font></td>
                                                          <td><font size="1" face="Arial"><font color="#cccccc" face="Arial, Helvetica, sans-serif"><font color="#999999">+61
                                                          8 8260 4237</font></font></font></td>
                                                          </tr>
                                                          <tr>
                                                          <td><font size="1" face="Arial"><font color="#cccccc" face="Arial, Helvetica, sans-serif"><font color="#999999"><b>Office
                                                          Fax</b></font></font></font></td>
                                                          <td><font size="1" face="Arial"><font color="#cccccc" face="Arial, Helvetica, sans-serif"><font color="#999999">+61
                                                          8 8260 4312</font></font></font></td>
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                                                          <td><font size="1" face="Arial"><font color="#999999" face="Arial, Helvetica, sans-serif"><b>Sales Email</b></font></font></td>
                                                          <td><font size="1" face="Arial"><font color="#0066cc" face="Arial, Helvetica, sans-serif"><a href="mailto:sales@intervolve.com.au" target="_blank"><font color="#0066cc">sales@intervolve.com.au</font></a></font></font></td>

                                                          </tr>
                                                          <tr>
                                                          <td><font size="1" face="Arial"><font color="#999999" face="Arial, Helvetica, sans-serif"><b>Support Email</b></font></font></td>
                                                          <td><font size="1" face="Arial"><font color="#0066cc" face="Arial, Helvetica, sans-serif"><a href="mailto:support@intervolve.com.au" target="_blank"><font color="#0066cc">support@intervolve.com.au</font></a></font></font></td>

                                                          </tr>
                                                          <tr>
                                                          <td><font size="1" face="Arial"><font color="#999999" face="Arial, Helvetica, sans-serif"><b>Accounts Email</b></font></font></td>
                                                          <td><font size="1" face="Arial"><font color="#0066cc" face="Arial, Helvetica, sans-serif"><a href="mailto:accounts@intervolve.com.au" target="_blank"><font color="#0066cc">accounts@intervolve.com.au</font>
                                                          </a></font></font></td>
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                                                          <td><font size="1"> </font></td>
                                                          <td><font size="1"> </font></td>
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                                                          <td><font size="1" face="Arial"><font face="Arial,
                                                          Helvetica,
                                                          sans-serif"><font color="#999999"><b>Website</b></font></font></font></td>
                                                          <td><font size="1" face="Arial"><font face="Arial,
                                                          Helvetica,
                                                          sans-serif"><font color="#999999"><a href="http://www.intervolve.com.au/" target="_blank"><font color="#0066cc">www.<b>intervolve</b>.com.au</font></a></font></font></font></td>

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                                                          <td colspan="2" height="2"><font color="#999999" size="1" face="Arial, Helvetica, sans-serif">This email
                                                          contains
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                                                          intended
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                                                          which is
                                                          subject to
                                                          legal
                                                          privilege. If
                                                          you are not
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                                                          recipient, you
                                                          must not use,
                                                          pass on or
                                                          copy this
                                                          message. We
                                                          also ask that
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                                                          sender by
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                                                          original
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                            </div>
                            <br style="CLEAR:both">
                            <div> </div>
                            <br>
                            <div dir="ltr" align="left" lang="en-us">
                              <hr> <font face="Tahoma"><b>From:</b> <a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">ausnog-bounces@lists.ausnog.net</a>
                                [<a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">mailto:ausnog-bounces@lists.ausnog.net</a>]
                                <b>On Behalf Of </b>Matt Perkins<br>
                                <b>Sent:</b> Sunday, 2 December 2012
                                11:51 AM<br>
                                <b>To:</b> <a href="mailto:ausnog@lists.ausnog.net" target="_blank">ausnog@lists.ausnog.net</a><br>
                                <b>Subject:</b> Re: [AusNOG] [SPAM] Re:
                                Is CCTV a Necessity in a Data Centre?<br>
                              </font><br>
                            </div>
                            <div>Skeeve,<br>
                               I saw a system once that took stills out
                              of the rack when a reed on the door was
                              triggered. So simply taking a record of
                              people who opened the door so it could be
                              perhaps more innocent. Im not sure a
                              camera looking out of the rack would be
                              that useful and sure people may be upset
                              about there privacy. We have a no
                              camera/photo in our center policy for
                              customers and our CCTV monitors the
                              general floor and ingress and egress
                              points. It would be only scrutinized in
                              the event of some sort of security breach
                              any way. To the broader  issue of cctv.
                              Well it's so cheap who would not put it
                              in. Compared to the other facility costs. 
                              UPS/GEN Fire etc etc.  <br>
                              <br>
                              It's a strange question Chris could you
                              give us some background to why ask? You
                              cant help but notice a big logo at the
                              start of your email.... <br>
                              <br>
                              <br>
                              <br>
                              2/12/12 11:59 AM, Skeeve Stevens wrote:<br>
                            </div>
                            <blockquote type="cite"> Chris,
                              <div><br>
                              </div>
                              <div>I think CCTV is important... but you
                                have to ask a more Micro questions...
                                where?</div>
                              <div><br>
                              </div>
                              <div>Ingress/Egress, definitely.  Every
                                rack? I don't think so.  As long as you
                                can verify who went in and out, and
                                where they went... i.e. which room, then
                                you are fine.</div>
                              <div><br>
                              </div>
                              <div>No one wants to be constantly watched
                                as they do their job, and let's be
                                honest here... video of an engineer
                                sitting on the floor typing on a laptop,
                                or inside a rack playing with things,
                                isn't exactly going to give you much
                                information about what they are doing,
                                and anything it does, is unlikely to be
                                in context.</div>
                              <div><br>
                              </div>
                              <div>I've seen people even have cameras in
                                their rack looking out... never sure
                                what that was for.  I used to have one
                                in a rack opposite where I used to
                                regularly work in Global Switch, so I
                                just stuck a bit of paper over it.  No
                                idea whose it was, but they didn't have
                                a right to film me doing my work.  It is
                                also illegal since they don't have a
                                sign saying they are doing it, and I am
                                sure they don't have a
                                covert surveillance warrant.</div>
                              <div><br>
                              </div>
                              <div>Reference: <a href="http://www.legislation.nsw.gov.au/fullhtml/inforce/act+47+2005+FIRST+0+N" target="_blank">http://www.legislation.nsw.gov.au/fullhtml/inforce/act+47+2005+FIRST+0+N</a></div>

                              <div><br>
                              </div>
                              <div>When it comes to DC's, I am not sure
                                what defines a workplace however... and
                                surveillance when people have cameras
                                inside their racks looking out, may be
                                illegal.</div>
                              <div><br>
                              </div>
                              <div>Essentially, if you can't trust the
                                DC's security, you probably shouldn't be
                                using that DC.</div>
                              <div><br>
                              </div>
                              <div>Who went where, most importantly,
                                when, is all you need.</div>
                              <div><br>
                              </div>
                              <div>...Skeeve<br>
                                <div>
                                  <div><font face="Calibri"><b><br>
                                        <br>
                                      </b></font></div>
                                  <div><b style="FONT-SIZE:13px;FONT-FAMILY:Calibri">Skeeve

                                      Stevens, CEO - </b><span style="FONT-SIZE:13px;FONT-FAMILY:Calibri">eintellego
                                      Pty Ltd</span></div>
                                  <div>
                                    <div style="FONT-FAMILY:Calibri,sans-serif"><span style="FONT-SIZE:13px;FONT-FAMILY:Calibri"><a href="mailto:skeeve@eintellego.net" target="_blank">skeeve@eintellego.net</a> ; <a href="http://www.eintellego.net/" target="_blank">www.eintellego.net</a></span><span style="FONT-SIZE:13px;COLOR:rgb(127,0,127)"><font style="COLOR:rgb(0,0,0)" color="#002060">
                                          <p style="MARGIN:0px;FONT-FAMILY:Calibri">Phone:

                                            1300 753 383; Cell <a href="tel:%2B61%20%280%29414%20753%20383" value="+61414753383" target="_blank">+61 (0)414
                                              753 383</a> ; <a>skype://skeeve</a></p>
                                          <p style="MARGIN:0px;FONT-FAMILY:Calibri"><a href="http://facebook.com/eintellego" target="_blank">facebook.com/eintellego</a> ; <a href="http://linkedin.com/in/skeeve" target="_blank">linkedin.com/in/skeeve</a> </p>

                                          <p style="MARGIN:0px;FONT-FAMILY:Calibri"><a href="http://twitter.com/networkceoau" target="_blank">twitter.com/networkceoau</a> ;

                                            blog: <a href="http://www.network-ceo.net/" target="_blank">www.network-ceo.net</a></p>
                                        </font></span></div>
                                  </div>
                                  <div>
                                    <div style="FONT-FAMILY:Calibri,sans-serif">
                                      <div><span style="FONT-SIZE:13px;COLOR:rgb(127,0,127)">
                                          <div><span style="FONT-SIZE:13px;COLOR:rgb(127,0,127)"><img><br>
                                            </span></div>
                                          The Experts Who The Experts
                                          Call</span></div>
                                      <div style="FONT-SIZE:14px;COLOR:rgb(127,0,127)">
                                        <div><span style="FONT-SIZE:13px;COLOR:rgb(0,32,96)">Juniper
                                            - Cisco – IBM</span><span style="FONT-SIZE:13px;COLOR:rgb(0,32,96)"> </span><span style="FONT-SIZE:13px;COLOR:rgb(0,32,96)">- Brocade - Cloud</span></div>
                                        <div>
                                          <div><span style="FONT-SIZE:13px;COLOR:rgb(0,32,96)">-----</span></div>
                                          <div style="FONT-SIZE:small;COLOR:rgb(0,0,0)"><font color="#002060">Check out
                                              our Juniper promotion
                                              website for Oct/Nov!  </font><a style="FONT-SIZE:13px;FONT-FAMILY:Calibri" href="http://eintellego.mx/" target="_blank">eintellego.mx</a></div>
                                          <div style="FONT-SIZE:small;COLOR:rgb(0,0,0)"><span style="FONT-SIZE:13px;FONT-FAMILY:Calibri">Free Apple products during
                                              this promotion!!! </span></div>
                                        </div>
                                      </div>
                                    </div>
                                  </div>
                                  <br>
                                  <br>
                                  <br>
                                  <div class="gmail_quote">On Sun, Dec
                                    2, 2012 at 11:18 AM, Chris Macko <span dir="ltr"> <<a href="mailto:cmacko@intervolve.com.au" target="_blank">cmacko@intervolve.com.au</a>></span>
                                    wrote:<br>
                                    <blockquote class="gmail_quote" style="PADDING-LEFT:1ex;MARGIN:0px 0px 0px 0.8ex;BORDER-LEFT:#ccc 1px solid">
                                      <div>
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                                                          <p><font face="Arial">Hi<span>
                                                          All,<br>
                                                          <br>
                                                          I'm performing
                                                          a small case
                                                          study and
                                                          would really
                                                          appreciate if
                                                          you're able to
                                                          provide your
                                                          feedback in
                                                          relation to
                                                          the following
                                                          questions
                                                          regarding CCTV
                                                          within a data
                                                          centre;<br>
                                                          <br>
                                                          a) Is CCTV
                                                          (recording) a
                                                          necessity
                                                          within a data
                                                          centre? <br>
                                                          b) Would you
                                                          feel it's
                                                          appropriate if
                                                          a data centre
                                                          provider
                                                          didn't have
                                                          CCTV as part
                                                          of their
                                                          service
                                                          provision and
                                                          soly relied on
                                                          physical
                                                          access logs
                                                          for physical
                                                          security
                                                          auditting? <br>
                                                          c) Would you
                                                          state that
                                                          CCTV is simply
                                                          implied as a
                                                          standard
                                                          inclusion when
                                                          it comes to
                                                          the provision
                                                          of data centre
                                                          services? <br>
                                                          <br>
                                                          My personal
                                                          experience is
                                                          that CCTV is
                                                          necessary
                                                          within data
                                                          centre
                                                          services in
                                                          order to
                                                          investigate
                                                          potential
                                                          physical
                                                          security
                                                          breaches in
                                                          events where
                                                          physical
                                                          access logs
                                                          don't provide
                                                          the necessary
                                                          information
                                                          being
                                                          investigated.
                                                          I also feel
                                                          that a data
                                                          centre without
                                                          CCTV would be
                                                          akin to a
                                                          human without
                                                          oxygen, in
                                                          that both
                                                          co-exist and
                                                          are
                                                          co-dependent.<br>
                                                          <br>
                                                          I would
                                                          however really
                                                          appreciate
                                                          your thoughts
                                                          and feedback.
                                                          Thank you! <br>
                                                          <br>
                                                          </span></font><font face="Arial">Kind

                                                          Regards,</font></p>
                                                          <p><font face="Arial"><b>Chris</b>
                                                          Macko<br>
                                                          <strong><font size="-0">Managing

                                                          Director</font></strong><br>
                                                          <font color="#0066cc" size="1"><b><span>Interhost

                                                          Pacific</span></b><span>
                                                          Pty Ltd t/a
                                                          Intervolve</span></font><span><font color="#cccccc" size="1"><font color="#999999"> </font></font></span></font></p>
                                                          <table border="0" cellpadding="0" cellspacing="0" width="100%">
                                                          <tbody>
                                                          <tr>
                                                          <td width="20%" height="11"><font size="1" face="Arial"><font color="#cccccc" face="Arial, Helvetica, sans-serif"><font color="#999999"><b>Support
                                                          Phone</b></font></font></font></td>
                                                          <td height="11"><font size="1" face="Arial"><font color="#cccccc" face="Arial, Helvetica, sans-serif"><font color="#999999">1300
                                                          664 574 / <a href="tel:%2B61%208%208260%204237" value="+61882604237" target="_blank">+61 8 8260 4237</a></font></font></font></td>
                                                          </tr>
                                                          <tr>
                                                          <td><font size="1" face="Arial"><font color="#cccccc" face="Arial, Helvetica, sans-serif"><font color="#999999"><b>Sales
                                                          Phone</b></font></font></font></td>
                                                          <td><font size="1" face="Arial"><font color="#cccccc" face="Arial, Helvetica, sans-serif"><font color="#999999">1300
                                                          664 574</font></font></font></td>
                                                          </tr>
                                                          <tr>
                                                          <td><font size="1" face="Arial"><font color="#cccccc" face="Arial, Helvetica, sans-serif"><font color="#999999"><b>Accounts
                                                          Phone</b></font></font></font></td>
                                                          <td><font size="1" face="Arial"><font color="#cccccc" face="Arial, Helvetica, sans-serif"><font color="#999999"><a href="tel:%2B61%208%208260%204237" value="+61882604237" target="_blank">+61 8 8260 4237</a></font></font></font></td>

                                                          </tr>
                                                          <tr>
                                                          <td><font size="1" face="Arial"><font color="#cccccc" face="Arial, Helvetica, sans-serif"><font color="#999999"><b>Office
                                                          Fax</b></font></font></font></td>
                                                          <td><font size="1" face="Arial"><font color="#cccccc" face="Arial, Helvetica, sans-serif"><font color="#999999"><a href="tel:%2B61%208%208260%204312" value="+61882604312" target="_blank">+61 8 8260 4312</a></font></font></font></td>

                                                          </tr>
                                                          <tr>
                                                          <td height="2"><font size="1"> </font></td>
                                                          <td height="2"><font size="1"> </font></td>
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                                                          <tr>
                                                          <td><font size="1" face="Arial"><font color="#999999" face="Arial, Helvetica, sans-serif"><b>Sales Email</b></font></font></td>
                                                          <td><font size="1" face="Arial"><font color="#0066cc" face="Arial, Helvetica, sans-serif"><a href="mailto:sales@intervolve.com.au" target="_blank"><font color="#0066cc">sales@intervolve.com.au</font></a></font></font></td>

                                                          </tr>
                                                          <tr>
                                                          <td><font size="1" face="Arial"><font color="#999999" face="Arial, Helvetica, sans-serif"><b>Support Email</b></font></font></td>
                                                          <td><font size="1" face="Arial"><font color="#0066cc" face="Arial, Helvetica, sans-serif"><a href="mailto:support@intervolve.com.au" target="_blank"><font color="#0066cc">support@intervolve.com.au</font></a></font></font></td>

                                                          </tr>
                                                          <tr>
                                                          <td><font size="1" face="Arial"><font color="#999999" face="Arial, Helvetica, sans-serif"><b>Accounts Email</b></font></font></td>
                                                          <td><font size="1" face="Arial"><font color="#0066cc" face="Arial, Helvetica, sans-serif"><a href="mailto:accounts@intervolve.com.au" target="_blank"><font color="#0066cc">accounts@intervolve.com.au</font>
                                                          </a></font></font></td>
                                                          </tr>
                                                          <tr>
                                                          <td><font size="1"> </font></td>
                                                          <td><font size="1"> </font></td>
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                                                          <td><font size="1" face="Arial"><font face="Arial,
                                                          Helvetica,
                                                          sans-serif"><font color="#999999"><b>Website</b></font></font></font></td>
                                                          <td><font size="1" face="Arial"><font face="Arial,
                                                          Helvetica,
                                                          sans-serif"><font color="#999999"><a href="http://www.intervolve.com.au/" target="_blank"><font color="#0066cc">www.<b>intervolve</b>.com.au</font></a></font></font></font></td>

                                                          </tr>
                                                          <tr>
                                                          <td><font size="1"> </font></td>
                                                          <td><font size="1"> </font></td>
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                                                          <td><font size="1"> </font></td>
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                                                          <tr>
                                                          <td colspan="2" height="2"><font color="#999999" size="1" face="Arial, Helvetica, sans-serif">This email
                                                          contains
                                                          information
                                                          that is
                                                          confidential
                                                          to the
                                                          intended
                                                          recipient. It
                                                          may also
                                                          contain
                                                          information,
                                                          which is
                                                          subject to
                                                          legal
                                                          privilege. If
                                                          you are not
                                                          the intended
                                                          recipient, you
                                                          must not use,
                                                          pass on or
                                                          copy this
                                                          message. We
                                                          also ask that
                                                          you notify the
                                                          sender by
                                                          email or
                                                          telephone and
                                                          destroy the
                                                          original
                                                          message. Thank
                                                          you.</font></td>
                                                          </tr>
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                                        </div>
                                        <br style="CLEAR:both">
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                                      <br>
_______________________________________________<br>
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                              <br>
                              <fieldset></fieldset>
                              <br>
                              <pre>_______________________________________________
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                            <br>
                            <br>
                          </blockquote>
                          <br>
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          </blockquote>
        </div>
        <br>
      </div>
      </div></div><p color="#000000" align="left">No virus
        found in this message.<br>
        Checked by AVG - <a href="http://www.avg.com" target="_blank">www.avg.com</a><br>
        Version: 2012.0.2221 / Virus Database: 2634/5431 - Release Date:
        12/01/12</p>
    </blockquote>
    <br>
    <br>
  </div>

</blockquote></div><br></div>