We're having the exact same issue, and I've already put it up our Account Manager at PIPE because it's beyond a joke.<div><br></div><div>All we are doing is a metro over to NextDC M1 and it's taken just shy of 8 weeks to actually get it up. First there were delays on the NextDC end (which to their credit were promptly resolved), but we've now been waiting 5 weeks for the cross connect in 55 Crockford and STILL waiting although have been promised it will be done by tomorrow.</div>
<div><br></div><div>I have no idea what's gone on between them, but they both might want to take stock and look at how it's affecting their customers, especially when there are companies like us who are customers of both PIPE and Vocus as it doesn't put either of them in the greatest light.</div>
<div><br clear="all">Cheers,<br>
<br>
Cheyne Jonstone<br>
Chief Executive Officer<br>
<br>
VentraIP Group (Australia) Pty Ltd<br>
VentraIP (USA) LLC<br>
<br>
au phone. +61 3 9024 5383
<div>
us phone. +1 (702) 949-2390<br>
facsimile. +61 3 8080 6481<br></div>
<br><br><div class="gmail_quote">On Thu, Nov 8, 2012 at 1:34 AM, Nathan Brookfield <span dir="ltr"><<a href="mailto:nathan.brookfield@serversaustralia.com.au" target="_blank">nathan.brookfield@serversaustralia.com.au</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="auto"><div>Skeeve,</div><div><br></div><div>I can also talk first hand on the Inconvenience that this craziness 'putting it politely' has and is causing.</div>
<div><br></div><div>I recently order two backhaul services from Vocus in DCM1 at 55 Crockford and DC3 148 Brunswick Street and during the process I was influenced to choose Vocus as my primary provider as the price was competitive and because they advised they would take care of the cross connects in both facilities which saved me time and effort.</div>
<div><br></div><div>2 weeks after the order was placed Vocus contacted me and advised that they were unable to have the cross connects completed as PIPE would not allow them to complete the work and that they had exhausted all avenues and would not be able to deliver the end services to me as they had promised even though I had stressed a strict timeline when ordering.</div>
<div><br></div><div>It has now been an additional 5 weeks since the cross connects were requested from PIPE directly for a quotation and they are still not done even though one is within a facility Vocus owns in Melbourne but 'apparently' PIPE insist on using there own contractors for.</div>
<div><br></div><div>Unbelievable customer impacting bull%#!@.</div><div><br></div><div>Grow up guys!!!<br><br>Nathan Brookfield<div>Network Operations Manager<br><div><br></div><div>Servers Australia Pty Ltd</div><div><a href="http://www.serversaustralia.com.au" target="_blank">http://www.serversaustralia.com.au</a></div>
</div></div><div><div class="h5"><div><br>On 08/11/2012, at 0:30, Skeeve Stevens <<a href="mailto:skeeve+ausnog@eintellego.net" target="_blank">skeeve+ausnog@eintellego.net</a>> wrote:<br><br></div><div>All,<div><br>
</div><div>Is anyone willing to openly talk about what is going on with Vocus and Pipe?<div><br></div><div>I know Pipe has evicted Vocus from most or all of its co-location facilities... </div><div><br></div><div>
I don't like seeing bullshit going on in this industry when we're all just trying to get a job done. This is the sort of thing that eventually affects the players downstream and in the end no-one really benefits by big players having a fight.</div>
<div><br></div><div>Who is pissed at who for what is the question?</div><div><br></div><div>...Skeeve<br clear="all"><div><font face="Calibri"><b><br><br></b></font></div><div><b style="font-family:Calibri;font-size:13px">Skeeve Stevens, CEO - </b><span style="font-family:Calibri;font-size:13px">eintellego Pty Ltd</span></div>
<div><div style="font-family:Calibri,sans-serif"><span style="font-size:13px;font-family:Calibri"><a href="mailto:skeeve@eintellego.net" target="_blank">skeeve@eintellego.net</a> ; <a href="http://www.eintellego.net/" target="_blank">www.eintellego.net</a></span><span style="color:rgb(127,0,127);font-size:13px"><font color="#002060" style="color:rgb(0,0,0)"><p style="margin:0px;font-family:Calibri">
Phone: <a href="tel:1300%20753%20383" value="+611300753383" target="_blank">1300 753 383</a>; Cell <a href="tel:%2B61%20%280%29414%20753%20383" value="+61414753383" target="_blank">+61 (0)414 753 383</a> ; <a>skype://skeeve</a></p>
<p style="margin:0px;font-family:Calibri"><a href="http://facebook.com/eintellego" target="_blank">facebook.com/eintellego</a> ; <a href="http://twitter.com/networkceoau" target="_blank"></a><a href="http://linkedin.com/in/skeeve" target="_blank">linkedin.com/in/skeeve</a> </p>
<p style="margin:0px;font-family:Calibri"><a href="http://twitter.com/networkceoau" target="_blank">twitter.com/networkceoau</a> ; blog: <a href="http://www.network-ceo.net/" target="_blank">www.network-ceo.net</a></p></font></span></div>
</div><div><div style="font-family:Calibri,sans-serif"><div><span style="color:rgb(127,0,127);font-size:13px"><div><span style="color:rgb(127,0,127);font-size:13px"><img><br></span></div>
The Experts Who The Experts Call</span></div><div style="font-size:14px;color:rgb(127,0,127)"><div><span style="color:rgb(0,32,96);font-size:13px">Juniper - Cisco – IBM</span><span style="color:rgb(0,32,96);font-size:13px"> </span><span style="color:rgb(0,32,96);font-size:13px">- Brocade - Cloud</span></div>
<div><div><span style="color:rgb(0,32,96);font-size:13px">-----</span></div><div style="color:rgb(0,0,0);font-size:small"><font color="#002060">Check out our Juniper promotion website for Oct/Nov! </font><a href="http://eintellego.mx/" style="font-family:Calibri;font-size:13px" target="_blank">eintellego.mx</a></div>
<div style="color:rgb(0,0,0);font-size:small"><span style="font-family:Calibri;font-size:13px">Free Apple products during this promotion!!! </span></div></div></div></div></div><br>
<br><br><div class="gmail_quote">On Wed, Nov 7, 2012 at 7:53 PM, Brad Evans <span dir="ltr"><<a href="mailto:brad@delion.com.au" target="_blank">brad@delion.com.au</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div bgcolor="#FFFFFF" text="#000000">
Yeah I noticed their BGP session with PIPE IX went down this
morning.<br>
<br>
<pre><code>Neighbor V AS MsgRcvd MsgSent TblVer InQ OutQ Up/Down State/PfxRcd</code></pre>
<pre><code><a href="http://lg.pipenetworks.com/?query=bgp&protocol=IPv4&addr=neighbors+218.100.2.45&router=Sydney+IX+%28AS18398%29" target="_blank"><b>218.100.2.45</b></a> 4 4826 861066 916856 0 0 0 08:49:47 Active
-Brad
</code></pre>
<div>On 7/11/2012 7:35 PM, Sean K. Finn
wrote:<br>
</div>
<blockquote type="cite">
<div>
<p class="MsoNormal">Has anyone else noticed that VOCUS traffic
has disappeared from the PIPE-IXes?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Anyone know what’s going on?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">-S<span lang="EN-AU"><u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<br>
<fieldset></fieldset>
<br>
<pre>_______________________________________________
AusNOG mailing list
<a href="mailto:AusNOG@lists.ausnog.net" target="_blank">AusNOG@lists.ausnog.net</a>
<a href="http://lists.ausnog.net/mailman/listinfo/ausnog" target="_blank">http://lists.ausnog.net/mailman/listinfo/ausnog</a>
</pre>
</blockquote>
<br>
</div>
<br>_______________________________________________<br>
AusNOG mailing list<br>
<a href="mailto:AusNOG@lists.ausnog.net" target="_blank">AusNOG@lists.ausnog.net</a><br>
<a href="http://lists.ausnog.net/mailman/listinfo/ausnog" target="_blank">http://lists.ausnog.net/mailman/listinfo/ausnog</a><br>
<br></blockquote></div><br></div></div>
</div><div><span>_______________________________________________</span><br><span>AusNOG mailing list</span><br><span><a href="mailto:AusNOG@lists.ausnog.net" target="_blank">AusNOG@lists.ausnog.net</a></span><br><span><a href="http://lists.ausnog.net/mailman/listinfo/ausnog" target="_blank">http://lists.ausnog.net/mailman/listinfo/ausnog</a></span><br>
</div></div></div></div><br>_______________________________________________<br>
AusNOG mailing list<br>
<a href="mailto:AusNOG@lists.ausnog.net">AusNOG@lists.ausnog.net</a><br>
<a href="http://lists.ausnog.net/mailman/listinfo/ausnog" target="_blank">http://lists.ausnog.net/mailman/listinfo/ausnog</a><br>
<br></blockquote></div><br></div>
<br>
<font face="Arial, Helvetica, sans-serif" size="2"><i>The contents of this email are strictly private and confidential unless otherwise noted and is intended for the marked recipients only. If you are not a marked recipient please disregard and delete this email.</i></font>