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<div class="moz-cite-prefix">On 3/07/12 1:09 PM, Brent Paddon wrote:<br>
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<div>minimum 30 second intervals. Dont Lie. We will know.
Just tell us the truth you will find it will be welcomed
by your </div>
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<div>I presume you mean 30 minutes - 30 seconds might be a tad
too short... :-)</div>
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Yep minute my bad. 30 seconds may piss people of some what. <br>
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<div>Here's a hint. Dont blame the vendor. I cant blame you
to my customers they dont care all they care about is they
were down and how it wont happen again. Take charge of
it. Here's a free technical hint for your last outage.
You need a hard power </div>
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<div>You want an incident report but you don't want them to tell
you what happened (ie the vendors equipment had a bug).
Sorry, you can't have it both ways.</div>
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My poorly worded request. to be clear. I want them to tell the
truth (if thats the vendor so be it) but the resolution moving
forward should not be "Ask the vendor to be more careful next time"
I want to see something like a watchdog or remote access that's a
good resolution. That's what im getting at here. I dont want it's
out of our control. It's not. I am also open to there is no fix at
this price point. <br>
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<div>If your customers are super sensitive to outages, they
should have redundancy - either of their own or have you
install a second tail from as diverse a path as you can muster
into their sites. Offering this to customers and then having
them refuse the added cost of the redundancy MAY be a good way
of diffusing potential situations in the future. All
systems/networks have their moments, no matter who runs them.</div>
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We allays offer redundancy. It's rarely taken and always our fault
when there is an outage. Rubbing you did not take the redundancy so
na -na nana . In the face of your customer is a approach likely to
not win friends and influence people. Customers these days are
price sensitive it's a hard enough sell to try and get them to take
business grade services rather then trot down the home grade path.
(If i had a $ for every time a sales guy has said to me. The
customer said "but i can get 20Meg's unlimited from blah blah") <br>
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AAPT's business model is business grade wholesale there needs to be
a delimiter. It needs to better then dodo. If that be in support,
communication or SLA. Not just in price. Only Telstra gets away
with that and only because they have access everywhere. The CAN is
dead long live then NBN. <br>
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<div>watchdog on the switch. A device that will hard reboot
the power on your switch when it cant be seen for 5
minutes it needs to be in the pop and self contained. Im
sure you could afford them after all the money you saved
on those non mainstream switches. <br>
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<div>I'm not sure a watchdog system is what I would deploy, but
I will say that I think its poor form for AAPT to not have
some kind of remote access via another mechanism (eg 3G or
ADSL from another carrier) into those POPs and for a
completely OOB emergency access mechanism which removed the
need for anyone to visit the site. The cost of something like
this should be ridiculously low in almost every case and
probably would have bought this particular instance down in
its length (and therefore impact on clients) considerably.</div>
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3G cards in a cisco work well true. Team that with a serial power
switch unit on the aux port and you have a reboot/management out of
band back channel. Punters will note that basement signal strength
can often be problematic. Yes an ADSL on another carrier would also
be nice. Hell you could use a dialup modem and pretend it's the 80's
it would still do the job. <br>
<br>
Out of band management is Prudent for any ISP. <br>
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<div> Brent</div>
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<br>
There portal indicates they were using Ciena Switches. Does anyone
have any experience with Ciena Switch's. I know we have been down
the cheap switch path a number of times we always end up back with a
well known brand saying why do we do this every time. It always
bites us in the ass. <br>
<br>
<br>
Matt.<br>
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