<p><br>
I've noticed an oddity whilst roaming in previous years - some older handsets will still do keep alives or lookups of 10k (or less) over the 3G network at the min charge (€1) despite being connected to WiFi where the bulk of the data was coming.</p>
<p>I found I had to either go to flight mode or pull the SIM to avoid the bills mounting.</p>
<p>If the bills are substantial, I suggest the handset wasn't actually using the Wifi as metering occurs at the SGSN - upstream. You don't believe handsets when metering. The end user terminal is notoriously untrustworthy.</p>
<p>What's wrong here is:<br>
- handsets not being properly configurable<br>
- lousy instructions for handset configuration<br>
- poor info from customer care<br>
- poor billing and monitoring tools both on the handsets and SP side<br>
...<br></p>
<p>Cheers<br></p>
<p>Narelle</p>
<div class="gmail_quote">On Apr 24, 2012 7:43 PM, "Michael Keating" <<a href="mailto:mkeating44@gmail.com">mkeating44@gmail.com</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div bgcolor="#FFFFFF"><div>Some troubleshooting tips from my Telstra Store days:</div><div><br></div><div>Is there any 3rd party apps on the phone that may be signaling Optus? I'd suggest a full factory reset of the phone if there isn't any data worth keeping. </div>
<div><br></div><div>Is there a shortcut to kill mobile data on the phone? That's simpler than getting it barred at the account level and turning it back on when you need it. Depending on the OS (Android, Symbian or proprietary) it can be in different spots. </div>
<div><br></div><div>Either way, I'd still take it up with Optus complaints - if they're anything like Telstra's, if you call during business hours and make a deal about it they should be able to sort something out. </div>
<div><br></div><div>Michael Keating<br><br>On 24/04/2012, at 7:06 PM, Tom Berryman <<a href="mailto:tom@connectivityit.com.au" target="_blank">tom@connectivityit.com.au</a>> wrote:<br><br></div><div></div><blockquote type="cite">
<div>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">I have seen something similar with the big T. iPad with a 1G $19.95 month plan that NEVER left my staff members house. 1 month we had a bill for nearly $200
in excess data usage but the actual usage was in the vicinity of 10MB total for the month. The carrier eventually credited the charges.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">How would Optus even know the phone is accessing the internet via WiFi @ home to charge for it? That’s actually scary intrusive…</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">ausnog-bounces@lists.ausnog.net</a> [mailto:<a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">ausnog-bounces@lists.ausnog.net</a>]
<b>On Behalf Of </b>hannah commodore<br>
<b>Sent:</b> Tuesday, 24 April 2012 6:59 PM<br>
<b>To:</b> Ausnog<br>
<b>Subject:</b> [AusNOG] Fwd: [luv-talk] Optus 3G charges while using wifi at home.<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal">This seems absolutely absurd if true. Anyone heard of something like this before?
<u></u><u></u></p>
</div>
<p><span style="color:#a0a0a8">Forwarded message:<u></u><u></u></span></p>
<blockquote style="border:none;border-left:solid windowtext 1.0pt;padding:0cm 0cm 0cm 8.0pt;margin-left:0cm;margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<p class="MsoNormal"><b>From:</b> Jason Lade <<a href="mailto:jason@docpc.com.au" target="_blank">jason@docpc.com.au</a>><br>
<b>To:</b> <a href="mailto:luv-talk@luv.asn.au" target="_blank">luv-talk@luv.asn.au</a><br>
<b>Date:</b> Monday, 23 April 2012 22:46:33<br>
<b>Subject:</b> [luv-talk] Optus 3G charges while using wifi at home.<u></u><u></u></p>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
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<div>
<p class="MsoNormal">I gave an old handset to my daughter to use for emergencies i.e. text or calls to my wife or I. It was using a pre-paid optus card that allows us to keep credit for up to like 6 or 12 months (I actually forget but quite a while) We recently
recharged the thing, thinking that the last lot of credit went quite quick. But from the 10th to the 23rd of April she went through nearly $30 of credit over that period with a handful of text messages $0.29 each (not complaining about that) but most of the
charges were short bursts of Internet access. Now admittedly she does use internet at home we have wifi and it connects to our wireless modem router.<u></u><u></u></p>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
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<div>
<p class="MsoNormal">But anyway she told me today the credit is nearly out, so we logged on to have a look and noticed she is getting Internetbrowsing and socialnwk charges of $1.32 a pop. Today alone she had 4 of them so I could be certain it was wifi.<u></u><u></u></p>
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<div>
<p class="MsoNormal"><u></u> <u></u></p>
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<div>
<p class="MsoNormal">Now what really blows me away is that I realised these charges today were happening while she was at home using wifi. So I spoke with an optus representative online via text, here is some of the text that I copied from the conversation,
please note it isn't the full conversation as personal details were required.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Anil: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Thanks.<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Anil: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">I see there were a lot of Internet browsing done on the account.<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3b49bc">you: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3b49bc">All charges are for the same amount $1.32 duration 00:00:00<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Anil: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Yes that is $1.32 per 1MB of data used.<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3b49bc">you: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3b49bc">But this is only done while at our home address, which when here it is connected
to wifi<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Anil: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">I am sorry to inform you the wifi is only used when you have the Internet turned
off on the account.<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Anil: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Now I can turn the Internet on my system so she can only use wifi.<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3b49bc">you: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3b49bc">But the phone is not showing up 3G, it is saying it is connected to wifi<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3b49bc">you: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3b49bc">She doesn't want to use internet through the optus network, just emergency calls
and sms<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Anil: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">I am sorry as the Internet is active in our system even though she is using wifi
she gets charged to optus.<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Anil: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Do you want me to turn her Internet off through optus?<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3b49bc">you: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3b49bc">Yes that would be good!<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Anil: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Just one moment.<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Anil: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Thanks for waiting.<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3b49bc">you: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3b49bc">So you are saying that if the phone is connected to wifi, we are still getting charged
on optus<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Anil: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">I have turned your daughters Internet off on my system, so she wont get charged
next time.<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Anil: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">And the answer to your question is Yes.<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3b49bc">you: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3b49bc">if we browse the internet? But I can tell a big difference in speed if I turn off
wifi and let my phone use 3G while at home.<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Anil: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">I know but it is also charged on optus.<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Anil: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">But now you dont have to worry about that as I turned the Internet off.<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3b49bc">you: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3b49bc">That just seems unbelievable to me. My account i wouldn't notice it as I have a
capped account.<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3b49bc">you: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3b49bc">O.k. Thanks.<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Anil: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Have I covered everything for you today?<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3b49bc">you: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3b49bc">You have but I just can't believe that if the phone is connected to wifi that optus
charge for internet that is coming through a network other than optus<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Anil: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">I know but that is why customers need to be aware of this.<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Anil: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">I am sorry for you inconvenience.<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Anil: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Is there anything else I can help you with today?<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3b49bc">you: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3b49bc">I don't remember getting any information in regards to this when I joined up.<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3b49bc">you: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3b49bc">I need to further investigate this as I feel it isn't honest.<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Anil: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">I agree, but cant do anything, I am sorry once again.<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Anil: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Do you assistance with anything else?<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3b49bc">you: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3b49bc">No that is all. Thanks<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Anil: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f"> ^_^<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Anil: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Your most welcome.<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Anil: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">It was a pleasure chatting with you.<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Anil: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Have a Good Evening.<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Anil: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Byeeeeeeeeeeeeeeee.<u></u><u></u></span></p>
<p style="margin-right:0cm;margin-bottom:3.0pt;margin-left:0cm">
<b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Anil: </span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#3f3f3f">Thanks for using Optus Live Chat. We value your feedback, so if you have a moment,
please click the End Chat button at top right to answer a few questions about your experience with us today.<u></u><u></u></span></p>
</div>
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<p style="margin:0cm;margin-bottom:.0001pt"><span style="font-size:13.5pt"><u></u> <u></u></span></p>
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<p style="margin:0cm;margin-bottom:.0001pt"><span style="font-size:13.5pt;font-family:"Arial","sans-serif"">Now can you believe what she is saying, I can be using my home wifi and still accruing data charges from optus for data that they are not
supplying. Is anyone able to give me any valid reasons for this. I know that if I'm using 3G at home it is quite slow. But when I connect to my wifi router I get much faster speeds so I just can't understand it. She stated that she feels it isn't right
being charged for something that I'm not using. Has anyone seemed to have had this problem? I got her to turn off internet usage from the account. But it would be nice to be able to use the internet if needed when we are out.</span><span style="font-size:13.5pt"><u></u><u></u></span></p>
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<p class="MsoNormal">_______________________________________________<u></u><u></u></p>
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<p class="MsoNormal">luv-talk mailing list<u></u><u></u></p>
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<p class="MsoNormal"><a href="mailto:luv-talk@lists.luv.asn.au" target="_blank">luv-talk@lists.luv.asn.au</a><u></u><u></u></p>
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<p class="MsoNormal"><a href="http://lists.luv.asn.au/listinfo/luv-talk" target="_blank">http://lists.luv.asn.au/listinfo/luv-talk</a><u></u><u></u></p>
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</div></blockquote><blockquote type="cite"><div><span>_______________________________________________</span><br><span>AusNOG mailing list</span><br><span><a href="mailto:AusNOG@lists.ausnog.net" target="_blank">AusNOG@lists.ausnog.net</a></span><br>
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