<div>This seems absolutely absurd if true. Anyone heard of something like this before?
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<p style="color: #A0A0A8;">Forwarded message:</p>
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<b>From:</b> Jason Lade <jason@docpc.com.au><br>
<b>To:</b> luv-talk@luv.asn.au<br>
<b>Date:</b> Monday, 23 April 2012 22:46:33<br>
<b>Subject:</b> [luv-talk] Optus 3G charges while using wifi at home.<br>
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<div id="message-body"><div>I gave an old handset to my daughter to use for emergencies i.e. text or calls to my wife or I. It was using a pre-paid optus card that allows us to keep credit for up to like 6 or 12 months (I actually forget but quite a while) We recently recharged the thing, thinking that the last lot of credit went quite quick. But from the 10th to the 23rd of April she went through nearly $30 of credit over that period with a handful of text messages $0.29 each (not complaining about that) but most of the charges were short bursts of Internet access. Now admittedly she does use internet at home we have wifi and it connects to our wireless modem router.<div><br></div><div>But anyway she told me today the credit is nearly out, so we logged on to have a look and noticed she is getting Internetbrowsing and socialnwk charges of $1.32 a pop. Today alone she had 4 of them so I could be certain it was wifi.</div><div><br></div><div>Now what really blows me away is that I realised these charges today were happening while she was at home using wifi. So I spoke with an optus representative online via text, here is some of the text that I copied from the conversation, please note it isn't the full conversation as personal details were required.</div><div><br></div><div><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(63, 63, 63); "><b>Anil: </b><span style="direction: ltr; unicode-bidi: embed; ">Thanks.</span></p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(63, 63, 63); "><b>Anil: </b><span style="direction: ltr; unicode-bidi: embed; ">I see there were a lot of Internet browsing done on the account.</span></p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(59, 73, 188); "><b>you: </b>All charges are for the same amount $1.32 duration 00:00:00</p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(63, 63, 63); "><b>Anil: </b><span style="direction: ltr; unicode-bidi: embed; ">Yes that is $1.32 per 1MB of data used.</span></p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(59, 73, 188); "><b>you: </b>But this is only done while at our home address, which when here it is connected to wifi</p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(63, 63, 63); "><b>Anil: </b><span style="direction: ltr; unicode-bidi: embed; ">I am sorry to inform you the wifi is only used when you have the Internet turned off on the account.</span></p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(63, 63, 63); "><b>Anil: </b><span style="direction: ltr; unicode-bidi: embed; ">Now I can turn the Internet on my system so she can only use wifi.</span></p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(59, 73, 188); "><b>you: </b>But the phone is not showing up 3G, it is saying it is connected to wifi</p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(59, 73, 188); "><b>you: </b>She doesn't want to use internet through the optus network, just emergency calls and sms</p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(63, 63, 63); "><b>Anil: </b><span style="direction: ltr; unicode-bidi: embed; ">I am sorry as the Internet is active in our system even though she is using wifi she gets charged to optus.</span></p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(63, 63, 63); "><b>Anil: </b><span style="direction: ltr; unicode-bidi: embed; ">Do you want me to turn her Internet off through optus?</span></p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(59, 73, 188); "><b>you: </b>Yes that would be good!</p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(63, 63, 63); "><b>Anil: </b><span style="direction: ltr; unicode-bidi: embed; ">Just one moment.</span></p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(63, 63, 63); "><b>Anil: </b><span style="direction: ltr; unicode-bidi: embed; ">Thanks for waiting.</span></p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(59, 73, 188); "><b>you: </b>So you are saying that if the phone is connected to wifi, we are still getting charged on optus</p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(63, 63, 63); "><b>Anil: </b><span style="direction: ltr; unicode-bidi: embed; ">I have turned your daughters Internet off on my system, so she wont get charged next time.</span></p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(63, 63, 63); "><b>Anil: </b><span style="direction: ltr; unicode-bidi: embed; ">And the answer to your question is Yes.</span></p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(59, 73, 188); "><b>you: </b>if we browse the internet? But I can tell a big difference in speed if I turn off wifi and let my phone use 3G while at home.</p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(63, 63, 63); "><b>Anil: </b><span style="direction: ltr; unicode-bidi: embed; ">I know but it is also charged on optus.</span></p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(63, 63, 63); "><b>Anil: </b><span style="direction: ltr; unicode-bidi: embed; ">But now you dont have to worry about that as I turned the Internet off.</span></p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(59, 73, 188); "><b>you: </b>That just seems unbelievable to me. My account i wouldn't notice it as I have a capped account.</p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(59, 73, 188); "><b>you: </b>O.k. Thanks.</p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(63, 63, 63); "><b>Anil: </b>Have I covered everything for you today?</p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(59, 73, 188); "><b>you: </b>You have but I just can't believe that if the phone is connected to wifi that optus charge for internet that is coming through a network other than optus</p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(63, 63, 63); "><b>Anil: </b><span style="direction: ltr; unicode-bidi: embed; ">I know but that is why customers need to be aware of this.</span></p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(63, 63, 63); "><b>Anil: </b><span style="direction: ltr; unicode-bidi: embed; ">I am sorry for you inconvenience.</span></p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(63, 63, 63); "><b>Anil: </b><span style="direction: ltr; unicode-bidi: embed; ">Is there anything else I can help you with today?</span></p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(59, 73, 188); "><b>you: </b>I don't remember getting any information in regards to this when I joined up.</p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(59, 73, 188); "><b>you: </b>I need to further investigate this as I feel it isn't honest.</p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(63, 63, 63); "><b>Anil: </b><span style="direction: ltr; unicode-bidi: embed; ">I agree, but cant do anything, I am sorry once again.</span></p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(63, 63, 63); "><b>Anil: </b><span style="direction: ltr; unicode-bidi: embed; ">Do you assistance with anything else?</span></p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(59, 73, 188); "><b>you: </b>No that is all. Thanks</p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(63, 63, 63); "><b>Anil: </b><span style="direction: ltr; unicode-bidi: embed; "> ^_^</span></p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(63, 63, 63); "><b>Anil: </b>Your most welcome.</p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(63, 63, 63); "><b>Anil: </b>It was a pleasure chatting with you.</p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(63, 63, 63); "><b>Anil: </b>Have a Good Evening.</p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(63, 63, 63); "><b>Anil: </b>Byeeeeeeeeeeeeeeee.</p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 4px; margin-left: 0px; font: normal normal normal 11px/normal Verdana; color: rgb(63, 63, 63); "><b>Anil: </b>Thanks for using Optus Live Chat. We value your feedback, so if you have a moment, please click the End Chat button at top right to answer a few questions about your experience with us today.</p></div><div><div apple-content-edited="true">
<span style="border-collapse: separate; color: rgb(0, 0, 0); font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><span style="border-collapse: separate; color: rgb(0, 0, 0); font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><div><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><font face="Arial"><br></font></p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><font face="Arial"><br></font></p><p style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><font face="Arial">Now can you believe what she is saying, I can be using my home wifi and still accruing data charges from optus for data that they are not supplying. Is anyone able to give me any valid reasons for this. I know that if I'm using 3G at home it is quite slow. But when I connect to my wifi router I get much faster speeds so I just can't understand it. She stated that she feels it isn't right being charged for something that I'm not using. Has anyone seemed to have had this problem? I got her to turn off internet usage from the account. But it would be nice to be able to use the internet if needed when we are out.</font></p><div><br></div></div></div><div><br></div><div style="font-family: Helvetica; "><br></div></div></span><br></span><br>
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