I suppose the other thing that goes without saying is that what you really need in the event of a fault is to be prepared. Make sure you have a plan of action, and can carry it out. You need:<div><br></div><div>- Your account number / service ID</div>
<div>- Contact #s of appropriate first/second point of contact, as well as any techs you've dealt with</div><div>- To make sure your carrier has an up-to-date list of contact people from your organisation</div><div>- To have the tools on-hand to provide as much information about the fault as possible</div>
<div><br></div><div>And the big one:<br></div><div>- To make sure that all of this is available while you're offline</div><div><br><div>--<br>Christopher Pollock,<br>io Networks Pty Ltd.<div>e. <a href="mailto:chris@ionetworks.com.au" target="_blank">chris@ionetworks.com.au</a><br>
p. 1300 1 2 4 8 16</div><div>d. 07 3188 7588</div><div>m. 0410 747 765</div><div>skype: christopherpollock</div><div><div><a href="http://www.ionetworks.com.au" target="_blank">http://www.ionetworks.com.au</a><br>In-house, Outsourced.</div>
</div><br>
<br><br><div class="gmail_quote">On Mon, Mar 12, 2012 at 12:42 PM, Don Gould <span dir="ltr"><<a href="mailto:don@bowenvale.co.nz">don@bowenvale.co.nz</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
^^^ what they said...<br>
<br>
...following this list for near on a decade, the only thing that sticks out is:<br>
<br>
* SLA aren't worth the paper they're printed on...<br>
* Understand your service paths properly - having two providers that have the same points of failure and same path is a pointless expense<br>
* Get services from at least two providers and actually test your fail over...<br>
<br>
Name me a carrier/provider and I'm sure I can find a fault notice in the AUNog archive.<br>
<br>
<br>
D<div class="im"><br>
<br>
<br>
On 12/03/2012 3:04 p.m., Christopher Pollock wrote:<br>
</div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div class="im">
Unfortunately, he's right. You're much better off researching the<br>
providers involved, discussing their fault response procedures, and<br>
asking other people about their service experiences. Which I suppose<br>
you are doing right now!<br>
<br>
If you're going to make any sort of decent spend, you're justified in<br>
taking some time to get your AM to discuss fault response with you. The<br>
SLA numbers are meaningless but perhaps you can get some useful<br>
information out of them.<br>
<br>
--<br>
Christopher Pollock,<br>
io Networks Pty Ltd.<br></div>
e. <a href="mailto:chris@ionetworks.com.au" target="_blank">chris@ionetworks.com.au</a> <mailto:<a href="mailto:chris@ionetworks.com.au" target="_blank">chris@ionetworks.com.<u></u>au</a>><div class="im"><br>
p. 1300 1 2 4 8 16<br>
d. 07 3188 7588<br>
m. 0410 747 765<br>
skype: christopherpollock<br>
<a href="http://www.ionetworks.com.au" target="_blank">http://www.ionetworks.com.au</a><br>
In-house, Outsourced.<br>
<br>
<br>
<br>
On Mon, Mar 12, 2012 at 7:35 AM, Skeeve Stevens<br></div>
<<a href="mailto:skeeve%2Bausnog@eintellego.net" target="_blank">skeeve+ausnog@eintellego.net</a> <mailto:<a href="mailto:skeeve%252Bausnog@eintellego.net" target="_blank">skeeve%2Bausnog@<u></u>eintellego.net</a>>><div class="im">
<br>
wrote:<br>
<br>
It would be my opinion that SLA's for consumers are nothing but<br>
marketing documents.<br>
<br>
"So what if your service was down for 5 hours, here is $3.50"<br>
<br></div>
*Skeeve Stevens, CEO*<br>
<br>
eintellego Pty Ltd<br>
<a href="mailto:skeeve@eintellego.net" target="_blank">skeeve@eintellego.net</a> <mailto:<a href="mailto:skeeve@eintellego.net" target="_blank">skeeve@eintellego.net</a>> ;<br>
<a href="http://www.eintellego.net" target="_blank">www.eintellego.net</a> <<a href="http://www.eintellego.net" target="_blank">http://www.eintellego.net</a>><div class="im"><br>
<br>
Phone: 1300 753 383 ; Fax: <a href="tel:%28%2B612%29%208572%209954" value="+61285729954" target="_blank">(+612) 8572 9954</a><br></div>
<tel:%28%2B612%29%208572%<u></u>209954><br>
<br>
Cell <a href="tel:%2B61%20%280%29414%20753%20383" value="+61414753383" target="_blank">+61 (0)414 753 383</a> <tel:%2B61%20%280%29414%20753%<u></u>20383> ;<br>
skype://skeeve<br>
<br>
<a href="http://facebook.com/eintellego" target="_blank">facebook.com/eintellego</a> <<a href="http://facebook.com/eintellego" target="_blank">http://facebook.com/<u></u>eintellego</a>><br>
<br>
<a href="http://twitter.com/networkceoau" target="_blank">twitter.com/networkceoau</a> <<a href="http://twitter.com/networkceoau" target="_blank">http://twitter.com/<u></u>networkceoau</a>> ;<br>
<a href="http://www.linkedin.com/in/skeeve" target="_blank">www.linkedin.com/in/skeeve</a> <<a href="http://www.linkedin.com/in/skeeve" target="_blank">http://www.linkedin.com/in/<u></u>skeeve</a>><div class="im">
<br>
<br>
PO Box 7726, Baulkham Hills, NSW 1755 Australia<br>
<br>
<br></div><div class="im">
The Experts Who The Experts Call<br>
Juniper - Cisco – Brocade - IBM<br>
<br>
<br>
<br>
On Mon, Mar 12, 2012 at 07:42, Greg Cockburn <<a href="mailto:gergnz@gmail.com" target="_blank">gergnz@gmail.com</a><br></div><div class="im">
<mailto:<a href="mailto:gergnz@gmail.com" target="_blank">gergnz@gmail.com</a>>> wrote:<br>
<br>
Hi all,<br>
<br>
I'm not a serious network guy, but a Sysadmin, looking for a for<br>
a little advice on fibre based internet.<br>
<br>
We are looking at installing fibre based internet into our new<br>
premises. The site we are moving to is just outside the Sydney<br>
CBD, and I have seen in the MDF that Telstra and Optus have<br>
fibre runs into the premises.<br>
<br>
Are there any vendors that stand out both in price and SLA<br>
compared to others?<br>
<br>
What gotchas should I be aware of?<br>
<br>
Also would like to know, what technology the carriers use into<br>
the premises, e.g. a pair for each consumer, or do they use some<br>
sort of MUX technology?<br>
<br>
TIA,<br>
Greg.<br>
<br>
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</div></blockquote><span class="HOEnZb"><font color="#888888">
<br>
-- <br>
Don Gould<br>
31 Acheson Ave<br>
Mairehau<br>
Christchurch, New Zealand<br>
Ph: <a href="tel:%2B%2064%203%20348%207235" value="+6433487235" target="_blank">+ 64 3 348 7235</a><br>
Mobile: <a href="tel:%2B%2064%2021%20114%200699" value="+64211140699" target="_blank">+ 64 21 114 0699</a></font></span><div class="HOEnZb"><div class="h5"><br>
<br>
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