Unfortunately, he's right. You're much better off researching the providers involved, discussing their fault response procedures, and asking other people about their service experiences. Which I suppose you are doing right now!<div>
<br></div><div>If you're going to make any sort of decent spend, you're justified in taking some time to get your AM to discuss fault response with you. The SLA numbers are meaningless but perhaps you can get some useful information out of them.</div>
<div><br></div><div>--<br>Christopher Pollock,<br>io Networks Pty Ltd.<div>e. <a href="mailto:chris@ionetworks.com.au" target="_blank">chris@ionetworks.com.au</a><br>p. 1300 1 2 4 8 16</div><div>d. 07 3188 7588</div><div>
m. 0410 747 765</div><div>skype: christopherpollock</div><div><div><a href="http://www.ionetworks.com.au" target="_blank">http://www.ionetworks.com.au</a><br>In-house, Outsourced.</div></div><br>
<br><br><div class="gmail_quote">On Mon, Mar 12, 2012 at 7:35 AM, Skeeve Stevens <span dir="ltr"><<a href="mailto:skeeve%2Bausnog@eintellego.net">skeeve+ausnog@eintellego.net</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
It would be my opinion that SLA's for consumers are nothing but marketing documents.<div><br></div><div>"So what if your service was down for 5 hours, here is $3.50"<br clear="all"><br><div><div style="font-family:Calibri,sans-serif">
<div style="font-size:14px"><span style="color:rgb(127,0,127);font-size:13px"><font color="#002060" style="color:rgb(0,0,0);font-family:Calibri,sans-serif"><p style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;font:normal normal normal 13px/normal Calibri">
<b>Skeeve Stevens, CEO</b></p></font></span></div><div style="font-size:14px"><span style="font-size:13px;font-family:Calibri">eintellego Pty Ltd</span></div><div><span style="font-size:13px;font-family:Calibri"><a href="mailto:skeeve@eintellego.net" target="_blank">skeeve@eintellego.net</a> ; <a href="http://www.eintellego.net" target="_blank">www.eintellego.net</a></span><span style="color:rgb(127,0,127);font-size:13px"><font color="#002060" style="color:rgb(0,0,0);font-family:Calibri,sans-serif"><p style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;font:normal normal normal 13px/normal Calibri">
Phone: 1300 753 383 ; Fax: <a href="tel:%28%2B612%29%208572%209954" value="+61285729954" target="_blank">(+612) 8572 9954</a></p><p style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;font:normal normal normal 13px/normal Calibri">
Cell <a href="tel:%2B61%20%280%29414%20753%20383" value="+61414753383" target="_blank">+61 (0)414 753 383</a> ; <a>skype://skeeve</a></p>
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<a href="http://twitter.com/networkceoau" target="_blank">twitter.com/networkceoau</a> ; <a href="http://www.linkedin.com/in/skeeve" target="_blank">www.linkedin.com/in/skeeve</a></p><p style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;font:normal normal normal 13px/normal Calibri">
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</span></div>
The Experts Who The Experts Call</span></div><div style="font-size:14px;color:rgb(127,0,127)"><span style="color:rgb(0,32,96);font-size:13px">Juniper - Cisco – Brocade - IBM</span></div></div></div><br>
<br><br><div class="gmail_quote"><div><div class="h5">On Mon, Mar 12, 2012 at 07:42, Greg Cockburn <span dir="ltr"><<a href="mailto:gergnz@gmail.com" target="_blank">gergnz@gmail.com</a>></span> wrote:<br></div></div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div class="h5">
Hi all,<div><br></div><div>I'm not a serious network guy, but a Sysadmin, looking for a for a little advice on fibre based internet.<br><div><br></div><div>We are looking at installing fibre based internet into our new premises. The site we are moving to is just outside the Sydney CBD, and I have seen in the MDF that Telstra and Optus have fibre runs into the premises.</div>
<div><br></div><div>Are there any vendors that stand out both in price and SLA compared to others?</div><div><br></div><div>What gotchas should I be aware of?</div><div><br></div><div>Also would like to know, what technology the carriers use into the premises, e.g. a pair for each consumer, or do they use some sort of MUX technology?</div>
<div><br></div><div>TIA,</div><div>Greg.</div></div>
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