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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hi Bruce,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>You’re not alone.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I lodged a comparatively simple ticket recently and they took just under a month to action it. Like you mentioned, response times are normally great.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I was also told there was no ETA or update until about three weeks into the ticket. Hopefully they’ll resolve their issues soon!<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><span style='mso-fareast-language:EN-AU'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-AU'> <o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-AU'>Nicholas Weekley<o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-AU'>TSM32 Pty Ltd<o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-AU'><o:p> </o:p></span></p><table class=MsoTableGrid border=0 cellspacing=0 cellpadding=0 style='border-collapse:collapse;border:none'><tr><td width=177 valign=top style='width:133.0pt;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>D: +61 2 8095 7603</span><span style='font-size:10.5pt'><o:p></o:p></span></p></td><td width=189 valign=top style='width:5.0cm;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>P: +61 2 8814 6456</span><span style='font-size:10.5pt'><o:p></o:p></span></p></td></tr><tr><td width=177 valign=top style='width:133.0pt;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>M: +61 448 401 085</span><span style='font-size:10.5pt'><o:p></o:p></span></p></td><td width=189 valign=top style='width:5.0cm;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>F: +61 2 8814 6452</span><span style='font-size:10.5pt'><o:p></o:p></span></p></td></tr><tr><td width=177 valign=top style='width:133.0pt;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>E: <a href="mailto:nweekley@tsm32.com" target="_blank">nweekley@tsm32.com</a></span><span style='font-size:10.5pt'><o:p></o:p></span></p></td><td width=189 valign=top style='width:5.0cm;padding:0cm 0cm 0cm 0cm'><p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>W: <a href="http://www.tsm32.com/" target="_blank">http://www.tsm32.com</a></span><span style='font-size:10.5pt'><o:p></o:p></span></p></td></tr></table><p class=MsoNormal><span style='mso-fareast-language:EN-AU'><o:p> </o:p></span></p></div><p class=MsoNormal><o:p> </o:p></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:EN-AU'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-language:EN-AU'> ausnog-bounces@lists.ausnog.net [mailto:ausnog-bounces@lists.ausnog.net] <b>On Behalf Of </b>Bruce Forster<br><b>Sent:</b> Thursday, 1 March 2012 08:37<br><b>To:</b> ausnog@ausnog.net<br><b>Subject:</b> [AusNOG] Telstra BDAS service<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Hi noggers,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Just wondering if others out there are having some problems with getting tickets worked on at Telstra from the BDAS level 2 team.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I lodged a ticket on Friday the 24<sup>th</sup>, by Wednesday 29<sup>th</sup> still no action on the ticket, no one could give me an eta, and I spent about 1.5 hours on hold one session was about an hour on hold to talk to someone.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>They normally provide amazing response times and have great service I’m just wondering what’s going on? Can’t get a real answer out of Telstra and have been told I just have to wait..<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>(in before updating prefix-lists)<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='mso-fareast-language:EN-AU'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-AU'>Regards,<o:p></o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-AU'><o:p> </o:p></span></p><p class=MsoNormal><span style='mso-fareast-language:EN-AU'>Bruce<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>