Personally I had terrible experiences on a business connection (which I inherited when I joined a company). At one point they were down at the exchange for most of the day; turns out they didn't have SLAs, even on business plans. On another occasion they shaped us for going over the quota; we offered to pay for more data but they refused (transcript of the idiotic conversation I had with them here: <a href="https://plus.google.com/u/0/114877246484477251768/posts/ceJ357NEC9J">https://plus.google.com/u/0/114877246484477251768/posts/ceJ357NEC9J</a>). They may have improved, I've no idea; we moved to Internode as soon as possible.<br>
<br>Cheers,<br>Steve<br><br><div class="gmail_quote">On 22 December 2011 16:25, Adam Gardner <span dir="ltr"><<a href="mailto:Adam.Gardner@vocus.com.au">Adam.Gardner@vocus.com.au</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div link="blue" vlink="purple" lang="EN-AU">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Not being a fanboy or anything, but I was a customer of iinet for 12 years and found them a pretty great ISP by and large.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">A race to the bottom doesn’t seem a particularly fair comment?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif"">Kind Regards<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif"">Adam Gardner<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif"">GM Operations - Vocus Data Centres<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif"">D | <a href="tel:%2B61%208%209216%206623" value="+61892166623" target="_blank">+61 8 9216 6623</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif"">M | <a href="tel:%2B61%20433%20955%20399" value="+61433955399" target="_blank">+61 433 955 399</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif"">Skype| agardner.perthix<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif"">E | <a href="mailto:adam.gardner@vocus.com.au" target="_blank">adam.gardner@vocus.com.au</a>
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"" lang="EN-US">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"" lang="EN-US"> <a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">ausnog-bounces@lists.ausnog.net</a> [mailto:<a href="mailto:ausnog-bounces@lists.ausnog.net" target="_blank">ausnog-bounces@lists.ausnog.net</a>]
<b>On Behalf Of </b>Peter Tiggerdine<br>
<b>Sent:</b> Thursday, 22 December 2011 1:25 PM<br>
<b>To:</b> <a href="mailto:ausnog@ausnog.net" target="_blank">ausnog@ausnog.net</a></span></p><div class="im"><br>
<b>Subject:</b> Re: [AusNOG] iiNet to Acquire Internode<u></u><u></u></div><p></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal">It's a TPG vs iiNet maket with a race to the bottom.<u></u><u></u></p>
</div><div><div class="h5">
<div>
<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">consumers calling ACCC...<u></u><u></u></p>
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<p class="MsoNormal">On Thu, Dec 22, 2011 at 1:22 PM, Grahame Lynch <<a href="mailto:grahamelynch@commsdaymail.com" target="_blank">grahamelynch@commsdaymail.com</a>> wrote:<u></u><u></u></p>
<p class="MsoNormal">So who's left to buy now? Exetel? Macquarie? Who will strike next? Mr Malone or Mr Teoh?
<u></u><u></u></p>
<div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><u></u> <u></u></p>
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<p class="MsoNormal">On 22 December 2011 12:19, Peter Tiggerdine <<a href="mailto:ptiggerdine@gmail.com" target="_blank">ptiggerdine@gmail.com</a>> wrote:<u></u><u></u></p>
<div>
<p class="MsoNormal">Explain why a number of key staff left a couple of months ago.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">I know it's early days, but I'm very apprehensive about this as an internode customer. I honestly hope ACCC takes a hard look at this.<u></u><u></u></p>
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<p class="MsoNormal">On Thu, Dec 22, 2011 at 1:12 PM, Jesse Mahoney <<a href="mailto:jmahoney@staff.ventraip.com" target="_blank">jmahoney@staff.ventraip.com</a>> wrote:<u></u><u></u></p>
<p class="MsoNormal">That is huge, did not expect that.. <u></u><u></u></p>
<div>
<p class="MsoNormal"><br clear="all">
<u></u><u></u></p>
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<p class="MsoNormal">Regards,<br>
<br>
Jesse Mahoney<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt">Level 2 Support Analyst<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">VentraIP Group (Australia) Pty Ltd<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">VentraIP (USA) LLC<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">phone. <a href="tel:%2B61%203%209024%205383" value="+61390245383" target="_blank">+61 3 9024 5383</a><u></u><u></u></p>
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<div>
<p class="MsoNormal">facsimile. <a href="tel:%2B61%203%208080%206481" value="+61380806481" target="_blank">+61 3 8080 6481</a><u></u><u></u></p>
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<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
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<div>
<p class="MsoNormal"><i>The contents of this email are strictly private and confidential unless otherwise noted and is intended for the marked recipients only. If you are not a marked recipient please disregard and delete this email.</i><u></u><u></u></p>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
<br>
<u></u><u></u></p>
<div>
<p class="MsoNormal">On Thu, Dec 22, 2011 at 4:11 PM, Scott Howard <<a href="mailto:scott@doc.net.au" target="_blank">scott@doc.net.au</a>> wrote:<u></u><u></u></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><a href="http://www.asx.com.au/asxpdf/20111222/pdf/423gl75v07k006.pdf" target="_blank">http://www.asx.com.au/asxpdf/20111222/pdf/423gl75v07k006.pdf</a><span style="color:#888888"><br>
<br>
Scott<br>
<br>
</span><br>
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