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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=blue><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Matt,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>What about the rest of us lowly Pipe customers with multiple gig connections to multiple pipe IX’s - watching this thread in anticipation of some kind of substantive reply from Pipe ? </span><span style='font-size:11.0pt;font-family:Wingdings;color:#1F497D'>L</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><br><br><o:p></o:p></span></p><p class=MsoPlainText><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>All anyone has seen officially is “</span>The issue was a MAC learning problem on the switch the route server directly connects to.” w<span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>hich doesn’t really tell us anything we couldn’t already deduced for ourselves nor tell us anything about how the issue came about or what you are doing to fix it from (continuing) to happen in the future (as it has happened in the past.)</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>To see an issue which affects so many be whisked away in a puff of smoke, seems to be in stark contrast to the Pipe we all have grown to know (and love). </span><span style='font-size:11.0pt;font-family:Wingdings;color:#1F497D'>L</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><br><br><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I too look forward to these “exciting new changes” and “service improvements” that Jared refers to, whatever they may be </span><span style='font-size:11.0pt;font-family:Wingdings;color:#1F497D'>J</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><span style='font-size:11.0pt;font-family:Wingdings;color:#1F497D'>J</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Kind regards,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div style='border:none;border-left:solid blue 1.5pt;padding:0cm 0cm 0cm 4.0pt'><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> ausnog-bounces@lists.ausnog.net [mailto:ausnog-bounces@lists.ausnog.net] <b>On Behalf Of </b>Matt Whitlock<br><b>Sent:</b> Tuesday 15 November 2011 9:53 AM<br><b>To:</b> Jared Hirst<br><b>Cc:</b> ausnog@ausnog.net<br><b>Subject:</b> Re: [AusNOG] SPAM-LOW: Pipe peering issue - Equinix<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:navy'>Hi Jared,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:navy'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:navy'>Just letting you know that I’ve sent you an off-list response.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:navy'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:navy'>Ta,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:navy'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:navy'>Matt.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:navy'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:navy'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:navy'>Jared wrote:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:navy'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Hi Matt,</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Thanks for the Info, would have been good to have this in my ticket though… I am still waiting for a reply on a few questions, in summary they are below.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Why did it take 3 hours to shut down the offending port? I called the NOC 1 hour after it started, got put through to a messaging service and I only received a call back 2 hours later, I also submitted a ticket to which I received a reply 2 hours later also.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I was not too concerned that it had happened, as these things do happen, but the inability to contact someone at PIPE to notify them of the issue is a larger concern to me.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Last time this happened it started at 2am again, but I shut our port down and waited till morning to see if PIPE resolved it but they hadn’t, so I called up 5 hours later and someone answered and had NO idea it was happening, he placed me on hold, had a look and then said to me that they can see an issue. Within minutes the issue was fixed. I’m not trying to cause a stir here, but the process / escalation of your monitoring really needs to be looked at. As many have said this is the 5<sup>th</sup> or 6<sup>th</sup> time it has happened, and EVERYTIME I have called your NOC and they have not been aware of the issue. As stated above, I am still yet to receive a response from my open ticket as to the issue.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1E487C'>Kindest Regards,<br>Jared Hirst<br><b><br>Servers Australia Pty Ltd<br></b><br>Direct: (02) 4307 4205<br>Fax: (02) 4307 4201<br>Network Ops: (02) 9037 4343<br>Web: </span><span lang=EN-US style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#006FBF'> </span><u><span lang=EN-US style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:blue'><a href="http://www.serversaustralia.com.au/">http://www.serversaustralia.com.au</a><br></span></u><span lang=EN-US style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1E487C'>Office Address: 2/2 Teamster Close, Tuggerah NSW 2259<br>Postal Address: PO Box 3187, Tuggerah NSW 2259</span><o:p></o:p></p><p class=MsoNormal><span lang=EN-US style='font-size:13.5pt;font-family:"Helvetica","sans-serif";color:black'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p></div></div></body></html>