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<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'>Hi Jared,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'>Just letting you know that I’ve sent you
an off-list response.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'>Ta,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'>Matt.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'>Jared wrote:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Hi Matt,</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Thanks for the Info,
would have been good to have this in my ticket though… I am still waiting for a
reply on a few questions, in summary they are below.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Why did it take 3
hours to shut down the offending port? I called the NOC 1 hour after it
started, got put through to a messaging service and I only received a call back
2 hours later, I also submitted a ticket to which I received a reply 2 hours
later also.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>I was not too
concerned that it had happened, as these things do happen, but the inability to
contact someone at PIPE to notify them of the issue is a larger concern to me.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Last time this
happened it started at 2am again, but I shut our port down and waited till
morning to see if PIPE resolved it but they hadn’t, so I called up 5 hours
later and someone answered and had NO idea it was happening, he placed me on
hold, had a look and then said to me that they can see an issue. Within minutes
the issue was fixed. I’m not trying to cause a stir here, but the process /
escalation of your monitoring really needs to be looked at. As many have said
this is the 5<sup>th</sup> or 6<sup>th</sup> time it has happened, and
EVERYTIME I have called your NOC and they have not been aware of the issue. As
stated above, I am still yet to receive a response from my open ticket as to
the issue.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1e487c" face=Calibri><span lang=EN-US
style='font-size:10.0pt;font-family:Calibri;color:#1E487C'>Kindest Regards,<br>
Jared Hirst<br>
<b><span style='font-weight:bold'><br>
Servers Australia Pty Ltd<br>
</span></b><br>
Direct:
(02)
4307 4205<br>
Fax:
(02)
4307 4201<br>
Network Ops: (02) 9037 4343<br>
Web:
</span></font><font
size=2 color="#006fbf" face=Calibri><span lang=EN-US style='font-size:10.0pt;
font-family:Calibri;color:#006FBF'> </span></font><u><font size=2
color=blue face=Calibri><span lang=EN-US style='font-size:10.0pt;font-family:
Calibri;color:blue'><a href="http://www.serversaustralia.com.au/">http://www.serversaustralia.com.au</a><br>
</span></font></u><font size=2 color="#1e487c" face=Calibri><span lang=EN-US
style='font-size:10.0pt;font-family:Calibri;color:#1E487C'>Office Address:
2/2 Teamster Close, Tuggerah NSW 2259<br>
Postal Address: <st1:address w:st="on"><st1:Street w:st="on">PO
Box</st1:Street> 3187</st1:address>, Tuggerah NSW 2259</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=4 color=black face=Helvetica><span lang=EN-US
style='font-size:13.5pt;font-family:Helvetica;color:black'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'> </span></font><o:p></o:p></p>
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