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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Hi All,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>For your reference all details will be
provided to all customers – not just to Jared! (Sorry Jared! </span></font><font
size=2 color=navy face=Wingdings><span style='font-size:10.0pt;font-family:
Wingdings;color:navy'>J</span></font><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy'>).<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>A full report outlining the issue, the
resolution and timings will be forthcoming to all PIPE customers and we will
ensure it is transparent, informative and accurate.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Jas<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span lang=EN-US style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
ausnog-bounces@lists.ausnog.net [mailto:ausnog-bounces@lists.ausnog.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Matt Carter<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, 15 November 2011
10:16 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Matt Whitlock; Jared Hirst<br>
<b><span style='font-weight:bold'>Cc:</span></b> ausnog@ausnog.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [AusNOG] SPAM-LOW:
Pipe peering issue - Equinix</span></font><span lang=EN-US><o:p></o:p></span></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Matt,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=2 color="#1f497d"
face=Calibri><span style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>What
about the rest of us lowly Pipe customers with multiple gig connections to
multiple pipe IX’s - watching this thread in anticipation of some kind of
substantive reply from Pipe ? </span></font><font size=2 color="#1f497d"
face=Wingdings><span style='font-size:11.0pt;font-family:Wingdings;color:#1F497D'>L</span></font><font
size=2 color="#1f497d" face=Calibri><span style='font-size:11.0pt;font-family:
Calibri;color:#1F497D'><o:p></o:p></span></font></p>
<p class=MsoPlainText><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>All anyone has seen
officially is “</span></font>The issue was a MAC learning problem on the
switch the route server directly connects to.” w<font size=2
color="#1f497d" face=Calibri><span style='font-size:11.0pt;font-family:Calibri;
color:#1F497D'>hich doesn’t really tell us anything we couldn’t
already deduced for ourselves nor tell us anything about how the issue came
about or what you are doing to fix it from (continuing) to happen in the future
(as it has happened in the past.)</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=2 color="#1f497d"
face=Calibri><span style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>To
see an issue which affects so many be whisked away in a puff of smoke, seems to
be in stark contrast to the Pipe we all have grown to know (and love). </span></font><font
size=2 color="#1f497d" face=Wingdings><span style='font-size:11.0pt;font-family:
Wingdings;color:#1F497D'>L</span></font><font size=2 color="#1f497d"
face=Calibri><span style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>I too look forward
to these “exciting new changes” and “service
improvements” that Jared refers to, whatever they may be </span></font><font
size=2 color="#1f497d" face=Wingdings><span style='font-size:11.0pt;font-family:
Wingdings;color:#1F497D'>J</span></font><font size=2 color="#1f497d"
face=Calibri><span style='font-size:11.0pt;font-family:Calibri;color:#1F497D'> </span></font><font
size=2 color="#1f497d" face=Wingdings><span style='font-size:11.0pt;font-family:
Wingdings;color:#1F497D'>J</span></font><font size=2 color="#1f497d"
face=Calibri><span style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Kind regards,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'><o:p> </o:p></span></font></p>
<div style='border:none;border-left:solid blue 1.5pt;padding:0cm 0cm 0cm 4.0pt'>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span lang=EN-US style='font-size:10.0pt;font-family:Tahoma'>
ausnog-bounces@lists.ausnog.net [mailto:ausnog-bounces@lists.ausnog.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Matt Whitlock<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday 15 November 2011
9:53 AM<br>
<b><span style='font-weight:bold'>To:</span></b> Jared Hirst<br>
<b><span style='font-weight:bold'>Cc:</span></b> ausnog@ausnog.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [AusNOG] SPAM-LOW:
Pipe peering issue - Equinix<o:p></o:p></span></font></p>
</div>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'>Hi Jared,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'>Just letting you know that I’ve
sent you an off-list response.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'>Ta,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'>Matt.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'>Jared wrote:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Calibri><span style='font-size:
11.0pt;font-family:Calibri;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Hi Matt,</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Thanks for the Info,
would have been good to have this in my ticket though… I am still waiting
for a reply on a few questions, in summary they are below.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Why did it take 3
hours to shut down the offending port? I called the NOC 1 hour after it
started, got put through to a messaging service and I only received a call back
2 hours later, I also submitted a ticket to which I received a reply 2 hours
later also.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>I was not too
concerned that it had happened, as these things do happen, but the inability to
contact someone at PIPE to notify them of the issue is a larger concern to me.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'>Last time this
happened it started at 2am again, but I shut our port down and waited till
morning to see if PIPE resolved it but they hadn’t, so I called up 5
hours later and someone answered and had NO idea it was happening, he placed me
on hold, had a look and then said to me that they can see an issue. Within
minutes the issue was fixed. I’m not trying to cause a stir here, but the
process / escalation of your monitoring really needs to be looked at. As many
have said this is the 5<sup>th</sup> or 6<sup>th</sup> time it has happened,
and EVERYTIME I have called your NOC and they have not been aware of the issue.
As stated above, I am still yet to receive a response from my open ticket as to
the issue.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1e487c" face=Calibri><span lang=EN-US
style='font-size:10.0pt;font-family:Calibri;color:#1E487C'>Kindest Regards,<br>
Jared Hirst<br>
<b><span style='font-weight:bold'><br>
Servers Australia Pty Ltd<br>
</span></b><br>
Direct:
(02)
4307 4205<br>
Fax:
(02)
4307 4201<br>
Network Ops: (02) 9037 4343<br>
Web:
</span></font><font
size=2 color="#006fbf" face=Calibri><span lang=EN-US style='font-size:10.0pt;
font-family:Calibri;color:#006FBF'> </span></font><u><font size=2
color=blue face=Calibri><span lang=EN-US style='font-size:10.0pt;font-family:
Calibri;color:blue'><a href="http://www.serversaustralia.com.au/">http://www.serversaustralia.com.au</a><br>
</span></font></u><font size=2 color="#1e487c" face=Calibri><span lang=EN-US
style='font-size:10.0pt;font-family:Calibri;color:#1E487C'>Office Address:
2/2 Teamster Close, Tuggerah NSW 2259<br>
Postal Address: <st1:address w:st="on"><st1:Street w:st="on">PO
Box</st1:Street> 3187</st1:address>, Tuggerah NSW 2259</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=4 color=black face=Helvetica><span lang=EN-US
style='font-size:13.5pt;font-family:Helvetica;color:black'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;font-family:Calibri;color:#1F497D'> </span></font><o:p></o:p></p>
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