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--></style></head><body lang="EN-AU" link="blue" vlink="blue"><div class="WordSection1"><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Matt,</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I would just like to publically say, thank you very much for the e-mail. I am happy now and look forward to the exciting changes and service improvement’s at PIPE.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Regards,</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Jared Hirst</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span></p><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm"><p class="MsoNormal">
<b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Matt Whitlock [mailto:<a href="mailto:matt.whitlock@pipeinternational.com">matt.whitlock@pipeinternational.com</a>] <br>
<b>Sent:</b> Tuesday, 15 November 2011 10:53 AM<br><b>To:</b> Jared Hirst<br><b>Cc:</b> <a href="mailto:ausnog@ausnog.net">ausnog@ausnog.net</a><br><b>Subject:</b> RE: [AusNOG] SPAM-LOW: Pipe peering issue - Equinix</span></p>
</div></div><p class="MsoNormal"> </p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:navy">Hi Jared,</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:navy"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:navy">Just letting you know that I’ve sent you an off-list response.</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:navy"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:navy">Ta,</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:navy"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:navy">Matt.</span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:navy"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:navy"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:navy">Jared wrote:</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:navy"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Hi Matt,</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thanks for the Info, would have been good to have this in my ticket though… I am still waiting for a reply on a few questions, in summary they are below.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Why did it take 3 hours to shut down the offending port? I called the NOC 1 hour after it started, got put through to a messaging service and I only received a call back 2 hours later, I also submitted a ticket to which I received a reply 2 hours later also.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I was not too concerned that it had happened, as these things do happen, but the inability to contact someone at PIPE to notify them of the issue is a larger concern to me.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Last time this happened it started at 2am again, but I shut our port down and waited till morning to see if PIPE resolved it but they hadn’t, so I called up 5 hours later and someone answered and had NO idea it was happening, he placed me on hold, had a look and then said to me that they can see an issue. Within minutes the issue was fixed. I’m not trying to cause a stir here, but the process / escalation of your monitoring really needs to be looked at. As many have said this is the 5<sup>th</sup> or 6<sup>th</sup> time it has happened, and EVERYTIME I have called your NOC and they have not been aware of the issue. As stated above, I am still yet to receive a response from my open ticket as to the issue.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1E487C">Kindest Regards,<br>Jared Hirst<br><b><br>Servers Australia Pty Ltd<br></b><br>Direct: (02) 4307 4205<br>
Fax: (02) 4307 4201<br>Network Ops: (02) 9037 4343<br>Web: </span><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#006FBF"> </span><u><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:blue"><a href="http://www.serversaustralia.com.au/">http://www.serversaustralia.com.au</a><br>
</span></u><span lang="EN-US" style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1E487C">Office Address: 2/2 Teamster Close, Tuggerah NSW 2259<br>Postal Address: PO Box 3187, Tuggerah NSW 2259</span></p>
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