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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>This is one of the reasons why the NBN was created </span><span style='font-size:11.0pt;font-family:Wingdings;color:#1F497D'>J</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Just a pity the ACCC mandated >100 POI </span><span style='font-size:11.0pt;font-family:Wingdings;color:#1F497D'>L</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> Would have been nice if ACCC said the NBN could offer as many or as few POI as the customer wanted; with the NBN owning all the major intercapital/suburban fibre connections of Telstra’s it would have meant Telstra couldn’t have undercut the NBN on backhaul pricing.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I would not have thought that the ‘retail lady’ really knows that moving to Telstra retail would fix the problem, though I’m curious, does anyone know if Telstra really has separate back haul from a DSLAM for wholesale and retail customers?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Rod <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> ausnog-bounces@lists.ausnog.net [mailto:ausnog-bounces@lists.ausnog.net] <b>On Behalf Of </b>Keith Anderson<br><b>Sent:</b> Tuesday, 15 November 2011 2:34 PM<br><b>To:</b> ausnog@ausnog.net List<br><b>Subject:</b> [AusNOG] Cessnock Exchange<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><span class=apple-style-span><span style='font-size:9.0pt;font-family:"Helvetica","sans-serif"'>Hi All,</span></span><span style='font-size:9.0pt;font-family:"Helvetica","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Helvetica","sans-serif"'><o:p> </o:p></span></p></div><p class=MsoNormal><span class=apple-style-span><span style='font-size:9.0pt;font-family:"Helvetica","sans-serif"'>We have 6 customers hanging off Cessnock Exchange, all with ADSL speed problems.</span></span><o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><span class=apple-style-span><span style='font-size:9.0pt;font-family:"Helvetica","sans-serif"'>Telstra came back with DSLAM congestion and it couldn't or wouldn't be fixed.</span></span><o:p></o:p></p></div><div><p class=MsoNormal><span class=apple-style-span><span style='font-size:13.5pt;font-family:"LucidaGrande","serif";color:#141414'>Telstra currently have no plans to upgrade this DSLAM</span></span><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><span class=apple-style-span><span style='font-size:9.0pt;font-family:"Helvetica","sans-serif"'>One customer went to the local member and to cut a long story short - </span></span><span style='font-size:9.0pt;font-family:"Helvetica","sans-serif"'><br><span class=apple-style-span>ended up with the Telstra Retail lady suggesting a migration to ADSL2+ </span><br><span class=apple-style-span>with BigPond to overcome the problem.</span></span><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><span style='font-family:"Helvetica","sans-serif"'>So just to recap:</span><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><span class=apple-style-span><span style='font-family:"Helvetica","sans-serif"'>To fix my customers problem, I have to take my customer off Telstra Wholesale network and let my customer connect direct with Telstra Retail and my customer that is now not my customer will be fixed.</span></span><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><span style='font-family:"Helvetica","sans-serif"'>I don't understand why it makes Telstra feel good to screw over its Wholesale customers.</span><o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><div><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-family:"Helvetica","sans-serif";color:black'>Thanks Keith</span></b><b><span style='font-family:"Helvetica","sans-serif";color:black'><o:p></o:p></span></b></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-family:"Helvetica","sans-serif";color:black'><br>Keith Anderson<br>Managing Director</span></b><b><span lang=EN-US style='font-family:"Helvetica","sans-serif";color:teal'> | <a href="http://www.apcs.com.au/">APCS</a> / </span></b><b><span lang=EN-US style='font-family:"Helvetica","sans-serif";color:black'><a href="http://www.wip.net.au/">WIP</a><br>Australia Power Control Systems<br>Wholesale Internet Provider</span></b><b><span style='font-family:"Helvetica","sans-serif";color:black'><o:p></o:p></span></b></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span lang=EN-US style='font-family:"Helvetica","sans-serif";color:black'>Coffs Harbour Media Centre<br>2 Peterson Road,<br>Coffs Harbour NSW 2450</span></b><b><span style='font-family:"Helvetica","sans-serif";color:black'><o:p></o:p></span></b></p></div></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><strong><span lang=EN-US style='color:black'>T:</span></strong><b><span lang=EN-US style='color:black'> 1300 3000 56 | </span></b><strong><span lang=EN-US style='font-family:"Cambria","serif";color:black'>F:</span></strong><b><span lang=EN-US style='color:black'> 1300-765-427</span><span style='color:black'><o:p></o:p></span></b></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><strong><span lang=EN-US style='font-family:"Cambria","serif";color:black'>E:</span></strong><b><span lang=EN-US style='color:black'> <a href="mailto:keitha@apcs.com.au">keitha@apcs.com.au</a></span><span style='color:black'><o:p></o:p></span></b></p></div><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='color:black'><o:p> </o:p></span></b></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-family:"Helvetica","sans-serif";color:black'><br><img border=0 width=501 height=61 id=fd4b2ae4-76a8-4fb5-9c28-6593b556d50c src="cid:image001.png@01CCA3B0.9DCF93A0"><o:p></o:p></span></b></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><i><span lang=EN-US style='font-size:9.0pt;color:gray'><br><br><br><br><br><br><br>Disclaimer: This email may be confidential and/or privileged. 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