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</o:shapelayout></xml><![endif]--></head><body lang=EN-AU link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Hello All,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We have a bunch of users on private dslams, who are experiencing either sync or PPP requested (for no apparent reason) drops. All the usual drop out troubleshooting has been undertaken. The users vary from between 300-900m from the dslam and the snr and attenuation are well within spec.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>The problem is happening to about 20-30% of users across multiple chassis.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Look forward to any ideas…<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><i><span lang=EN-US style='font-size:9.5pt;font-family:"Trebuchet MS","sans-serif";color:#17365D;mso-fareast-language:EN-AU'>Stavros Patiniotis<o:p></o:p></span></i></b></p><p class=MsoNormal><b><u><span lang=EN-US style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#17365D;mso-fareast-language:EN-AU'>Managing Director<o:p></o:p></span></u></b></p><p class=MsoNormal><b><i><span lang=EN-US style='font-family:"Trebuchet MS","sans-serif";color:#FF6600;mso-fareast-language:EN-AU'>Escape</span></i></b><b><i><span lang=EN-US style='font-family:"Trebuchet MS","sans-serif";color:#17365D;mso-fareast-language:EN-AU'>net</span></i></b><b><i><span lang=EN-US style='font-family:"Trebuchet MS","sans-serif";color:#FF6600;mso-fareast-language:EN-AU'><o:p></o:p></span></i></b></p><p class=MsoNormal style='margin-bottom:4.0pt'><span lang=EN-US style='font-size:9.5pt;font-family:"Arial","sans-serif";color:#4D4D4D;mso-fareast-language:EN-AU'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:9.5pt;font-family:"Arial","sans-serif";color:#FF6600;mso-fareast-language:EN-AU'>national </span></b><span lang=EN-US style='font-size:9.5pt;font-family:"Arial","sans-serif";color:#17365D;mso-fareast-language:EN-AU'>1300 135 235<o:p></o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:9.5pt;font-family:"Arial","sans-serif";color:#FF6600;mso-fareast-language:EN-AU'>phone </span></b><span lang=EN-US style='font-size:9.5pt;font-family:"Arial","sans-serif";color:#17365D;mso-fareast-language:EN-AU'>8292 5200</span><span lang=EN-US style='font-size:9.5pt;font-family:"Arial","sans-serif";color:#4D4D4D;mso-fareast-language:EN-AU'> </span><b><span lang=EN-US style='font-size:9.5pt;font-family:"Arial","sans-serif";color:#FF6600;mso-fareast-language:EN-AU'>fax</span></b><span lang=EN-US style='font-size:9.5pt;font-family:"Arial","sans-serif";color:#4D4D4D;mso-fareast-language:EN-AU'> </span><span lang=EN-US style='font-size:9.5pt;font-family:"Arial","sans-serif";color:#17365D;mso-fareast-language:EN-AU'>1300 136 296 <o:p></o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:9.5pt;font-family:"Arial","sans-serif";color:#FF6600;mso-fareast-language:EN-AU'>web</span></b><span lang=EN-US style='font-size:9.5pt;font-family:"Arial","sans-serif";color:#4D4D4D;mso-fareast-language:EN-AU'> </span><a href="http://www.esc.net.au/"><span lang=EN-US style='font-size:9.5pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-AU'>www.esc.net.au</span></a><span lang=EN-US style='font-size:9.5pt;font-family:"Arial","sans-serif";color:#4D4D4D;mso-fareast-language:EN-AU'><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:4.0pt'><span lang=EN-US style='font-size:9.5pt;font-family:"Arial","sans-serif";color:#4D4D4D;mso-fareast-language:EN-AU'><o:p> </o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:9.5pt;font-family:"Arial","sans-serif";color:#FF6600;mso-fareast-language:EN-AU'>sales </span></b><a href="mailto:sales@staff.esc.net.au"><span lang=EN-US style='font-size:9.5pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-AU'>sales@staff.esc.net.au</span></a><span lang=EN-US style='font-size:9.5pt;font-family:"Arial","sans-serif";color:#17365D;mso-fareast-language:EN-AU'><o:p></o:p></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:9.5pt;font-family:"Arial","sans-serif";color:#FF6600;mso-fareast-language:EN-AU'>support </span></b><a href="mailto:support@staff.esc.net.au"><span lang=EN-US style='font-size:9.5pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-AU'>support@staff.esc.net.au</span></a><span style='font-size:9.5pt;font-family:"Arial","sans-serif";color:#17365D;mso-fareast-language:EN-AU'> <span lang=EN-US><o:p></o:p></span></span></p><p class=MsoNormal><b><span lang=EN-US style='font-size:9.5pt;font-family:"Arial","sans-serif";color:#FF6600;mso-fareast-language:EN-AU'>accounts </span></b><a href="mailto:accounts@staff.esc.net.au"><span lang=EN-US style='font-size:9.5pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-AU'>accounts@staff.esc.net.au</span></a><span style='font-size:9.5pt;font-family:"Arial","sans-serif";color:#17365D;mso-fareast-language:EN-AU'> <span lang=EN-US><o:p></o:p></span></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:#17365D;mso-fareast-language:EN-AU'>Permitted use & confidentiality terms covering the contents of this email are located at </span><a href="http://www.esc.net.au/terms/Email-v1.0.pdf"><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:blue;mso-fareast-language:EN-AU'>http://www.esc.net.au/terms/Email-v1.0.pdf</span></a><span style='font-size:8.0pt;font-family:"Arial","sans-serif";color:#17365D;mso-fareast-language:EN-AU'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>