<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Michael,<div><br><div><div>On 10/02/2011, at 2:03 PM, Michael Kearey wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite">SMPT server I look after successfully relayed mail to bigpond relay=<a href="http://extmail.bigpond.com/">extmail.bigpond.com</a>[61.9.168.122],<br><br>My SMPT server received the usual ACK message from the relay and we cleared our queue. Customer / recipient continues to receive an apparently constant stream of the same email , and immediately complains to us. The issue appears to be the customer email client or Bigpond itself.<br>
<br>Anyone from Bigpond able to contact me off list regarding this issue? I can provide full details, headers etc.</blockquote><br></div></div><div>Often times this issue is POP3-related.. get them to login to webmail and clear out their mailbox.</div><div><br></div><div>Alternatively if they have "leave messages on server" turned on, turn it off.</div><div><br></div><div><br></div><div>To confirm if it is pop3 related, in the clients mail client, check the headers of 2 messages, and see if they are identical or not.. if it was being repeated usually there would be another hop in the header that changed timestamp.</div><div><br></div><div><br></div><div>Might help.</div><div><br></div><div><br></div><div><br></div><div>Regards,</div><div>Trent</div></body></html>