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<p class=MsoNormal><span style='color:#1F497D'>Further update.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Thanks to the (about) two dozen
emails off-list. A lot of useful advice. Much of it suggesting legal remedies
– which I believe may happen next week anyway, but considering the
network is completely down, waiting 3 days isn’t really an option.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Talked to the NOC engineer in
Sydney (thanks off-list email for details), and even after 25 mins of talking
to him, he seemed paralysed.... everyone seems paralysed at Pacnet, afraid to
make a decision and seemingly incapable of understanding the situation.
He seemed to be even too scared to call his boss and pass it up the chain “but
it is after hours!... I shouldn’t ring him” and suggested that I
wait till Monday so the legal department can investigate it.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>How simple is this? The
resources are clearly owned by my customer... who has withdrawn any permission
that AINS thinks they had, assumed or implied, and now does NOT have the right
to announce the ranges.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>I am not even sure how these
people can condone doing nothing... He wouldn’t even ring his own
customer to ask him what the situation was and whether they thought they owned
the ranges.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>It is my belief that Pacnet,
having been informed of the situation, and also have been contacted by APNIC
asking them to crease the routing, they are now a part of the situation.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Pacnet largely seem not to care
because we are not their customer.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>The only thing I can think is that
I get as many Pacnet customers to ring up and complain that they are unable to
get to 180.189.136.0/22 and 175.45.144.0/20 ranges. Maybe they will
listen to their own customers? Just remember guys, if this was happening
to you, you would really love some help. We need to act as a community
and stick together.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>I am going to investigate what
APNIC policy proposals I can do which might help this situation – if anyone
has ideas... feel free to discuss.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:12.0pt;color:#002060'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>...Skeeve<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;color:#002060'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>--<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>Skeeve Stevens,
CEO<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>eintellego Pty
Ltd - The Networking Specialists<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>skeeve@eintellego.net
/ www.eintellego.net<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>Phone: 1300 753
383, Fax: (+612) 8572 9954<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>Cell +61 (0)414
753 383 / skype://skeeve<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>www.linkedin.com/in/skeeve
; facebook.com/eintellego<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>--<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>eintellego -
The Experts that the Experts call<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>- Juniper - HP
Networking - Cisco - Brocade - Arista - Allied Telesis<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-left:solid blue 1.5pt;padding:0cm 0cm 0cm 4.0pt'>
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<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> ausnog-bounces@lists.ausnog.net
[mailto:ausnog-bounces@lists.ausnog.net] <b>On Behalf Of </b>Skeeve Stevens<br>
<b>Sent:</b> Friday, 10 December 2010 8:00 PM<br>
<b>To:</b> ausnog@ausnog.net<br>
<b>Subject:</b> Re: [AusNOG] Urgent - Pacnet NOC contact (with BGP clue)<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#244061'>So, to update.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#244061'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#244061'>After finally getting a Pacnet
engineer who understood BGP and the issue (and was referring to my initial
email to AusNOG), the engineer was instructed by his boss (don’t have a
name) to tell me to call APNIC.... but couldn’t tell me what they expected
APNIC to do.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#244061'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#244061'>I informed the Pacnet engineer
(Ramon) that if they keep allowing AINS to announce the ranges (see below) then
they are party to the Denial of Service that is going on and in turn are
committing a criminal act as well.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#244061'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#244061'>Btw... the ranges I noted:
180.189.136.0/22 and 175.45.144.0/20 are being announced by AINS as /24’s
for maximum disruption effect.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#244061'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#244061'>I’ve now called APNIC and
they’re not a 24/7 operation and while I was able to get it escalated to
someone to figure out if perhaps APNIC can send an email to Pacnet to ask them
to stop the announcements from their customer (AINS)... not that in the
slightest way this should be required at all. I am waiting for APNIC to
call me back to tell me if they can do anything (doubtful – but Pacnet
seem to think they have authority here).<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#244061'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#244061'>Pacnet, who are extremely hard
to talk to and no-one seems to want to take any responsibility, in my opinion,
since they’ve now been informed of the act, and are (at the moment) choosing
not to do anything, then they are now a party to the denial of service (using
BGP).<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#244061'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#244061'>Now, I’ve received advice
of take it legal... and we will..... but it is Friday night... and I
don’t want to have this network down for the next two-three days (especially
as I leave the country Sunday).<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#244061'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#244061'>Now, I guess my next request to
this list would be – does anyone know anyone of sufficient authority
level at Pacnet who can instruct their engineers to fix this situation?<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#244061'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='color:#244061'>...Skeeve<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;color:#002060'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>--<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>Skeeve Stevens,
CEO<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>eintellego Pty
Ltd - The Networking Specialists<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>skeeve@eintellego.net
/ www.eintellego.net<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>Phone: 1300 753
383, Fax: (+612) 8572 9954<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>Cell +61 (0)414
753 383 / skype://skeeve<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>www.linkedin.com/in/skeeve
; facebook.com/eintellego<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>--<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>eintellego -
The Experts that the Experts call<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>- Juniper - HP
Networking - Cisco - Brocade - Arista - Allied Telesis<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-left:solid blue 1.5pt;padding:0cm 0cm 0cm 4.0pt'>
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<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Skeeve Stevens <br>
<b>Sent:</b> Friday, 10 December 2010 6:26 PM<br>
<b>To:</b> ausnog@ausnog.net<br>
<b>Subject:</b> Urgent - Pacnet NOC contact (with BGP clue)<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#7030A0'>Hey all,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#7030A0'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#7030A0'>The situation I had a month or
so ago with a provider announcing ranges of a customer they had cut-off as a
form of punishment, has raised its head again.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#7030A0'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#7030A0'>This time I will name names, as
I’ve just had a conversation with the GM of AINS (<a
href="http://www.ains.com.au"><span style='color:#7030A0'>www.ains.com.au</span></a>)
Curtis Raams who said that it was their right to do so.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#7030A0'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#7030A0'>They seem to think that because
they have an agreement to service the customer, that when they are suspended
they are allowed to announce the customers ranges into the global table, to
stop them using them.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#7030A0'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#7030A0'>The customer is multi-homed and
is now essentially suffering the effects of a Denial of Service issue due to
these announcements.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#7030A0'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#7030A0'>My simply resolution, is to get
Pacnet to stop announcing their ranges... and essentially it will be 99%
resolved... if AINS don’t want to talk to them that is up to them.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#7030A0'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#7030A0'>The ranges affected (Belonging
to Alumina Networks)<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#7030A0'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#7030A0'>180.189.136.0/22<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#7030A0'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#7030A0'>And possibly 175.45.144.0/20 <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#7030A0'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#7030A0'>The announcements may be smaller
than this (le24)<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#7030A0'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#7030A0'>Either could a Pacnet NOC guy
with BGP clue contact me on my cell below, or someone provide a direct NOC
contact of Pacnet... I have been on hold to their support line for a while now
and not having any luck getting someone who understands what I’m talking
about.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#002060'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;color:#002060'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>...Skeeve<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;color:#002060'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>--<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>Skeeve Stevens,
CEO<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>eintellego Pty
Ltd - The Networking Specialists<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>skeeve@eintellego.net
/ www.eintellego.net<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>Phone: 1300 753
383, Fax: (+612) 8572 9954<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>Cell +61 (0)414
753 383 / skype://skeeve<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>www.linkedin.com/in/skeeve
; facebook.com/eintellego<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>--<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>eintellego -
The Experts that the Experts call<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>- Juniper - HP
Networking - Cisco - Brocade - Arista - Allied Telesis<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#002060'><o:p> </o:p></span></p>
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