Good on them. The TIO does need to modify the way it achieves its outcomes. Too bad it seems it has to happen this way.<div><br></div><div>Brent<br><br><div class="gmail_quote">On Wed, Dec 1, 2010 at 12:01 PM, Skeeve Stevens <span dir="ltr"><<a href="mailto:Skeeve@eintellego.net">Skeeve@eintellego.net</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div lang="EN-AU" link="blue" vlink="purple">
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<p class="MsoNormal"><span style="color:#002060">I thought this would be
interesting to the list.</span></p>
<p class="MsoNormal"><span style="color:#002060"> </span></p>
<p class="MsoNormal"><span style="color:#002060">Is this something that other ISP’s
are also having issues with, and should the Comms Alliance, IIA, ISOC-AU or
others be getting involved from a lobbying perspective?</span></p>
<p class="MsoNormal"><span style="color:#002060"> </span></p>
<p class="MsoNormal"><span style="color:#002060">...Skeeve</span></p>
<p class="MsoNormal"><span style="color:#002060"> </span></p>
<div style="border:none;border-bottom:solid windowtext 1.0pt;padding:0cm 0cm 1.0pt 0cm">
<p class="MsoNormal" style="border:none;padding:0cm"><span style="color:#002060"> </span></p>
</div>
<p class="MsoNormal"><span style="color:#002060"> </span></p>
<h1>Exetel December 2010 Customer News Letter</h1>
<p><b>Exetel Suing The TIO?</b></p>
<p>Exetel has, after twelve months of legal 'discussions' filed a claim against
the TIO in late November for wrongful charging and breaches of its
constitution. </p>
<p>Why did we do this? </p>
<p>Firstly, it was not because Exetel gets a lot of complaints to the TIO - in
fact Exetel is one of the very lowest 'transgressors' according to the TIO's
own web site (our latest quarterly TIO bill was less than $900.00). </p>
<p>We did it because we, by 'force' not by our own desires, are a 'member' of
the TIO and we object to being a member of a rogue organization that insists we
pay to belong to it but dismisses our totally legitimate complaints about the
way 'our organisation' operates without any consideration for the correctness
of its day to day actions or for the efficacy of its own actions. </p>
<p>So for the whole time of our 'belonging' to the TIO we have raised specific
objections to many different aspects of how the TIO conducts its daily affairs
with the net result that we our legitimate concerns have been dismissed by
'clerks' who have difficulty in spelling 'ADSL' let alone understanding the
first thing about how it works. </p>
<p>For practically the whole of 2010 to date our lawyers have been seeking a
non court involving redress to overcharging and sensible processes to correct
the current glaring errors in the current TIO procedures. Apart from monthly
legal bills no other result has been achieved. </p>
<p>Our legal advisors, after almost 12 months of attempting to reach a sensible
resolution from the TIO's legal personnel have now advised us that the only way
of sensibly getting an answer from the TIO is to get a court to order them to
do so. </p>
<p>Therefore we have begun that long and pointlessly expensive process. </p>
<div style="border:none;border-bottom:solid windowtext 1.0pt;padding:0cm 0cm 1.0pt 0cm">
<p style="border:none;padding:0cm"> </p>
<p style="border:none;padding:0cm"><other customer news of no interest to
AusNOG removed></p>
<p style="border:none;padding:0cm"> </p>
</div>
<p class="MsoNormal"><span style="color:#002060"> </span></p>
<p class="MsoNormal"><span style="color:#002060"> </span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#002060"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">...Skeeve</span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#002060"> </span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#002060">--</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#002060">Skeeve Stevens,
CEO</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#002060">eintellego Pty
Ltd - The Networking Specialists</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#002060"><a href="mailto:skeeve@eintellego.net" target="_blank">skeeve@eintellego.net</a>
/ <a href="http://www.eintellego.net" target="_blank">www.eintellego.net</a></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#002060">Phone: 1300 753
383, Fax: (+612) 8572 9954</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#002060">Cell +61 (0)414
753 383 / skype://skeeve</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#002060"><a href="http://www.linkedin.com/in/skeeve" target="_blank">www.linkedin.com/in/skeeve</a>
; <a href="http://facebook.com/eintellego" target="_blank">facebook.com/eintellego</a></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#002060">--</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#002060">eintellego -
The Experts that the Experts call</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#002060">- Juniper - HP
Networking - Cisco - Brocade - Arista - Allied Telesis</span></p>
<p class="MsoNormal"><span style="color:#002060"> </span></p>
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<br></blockquote></div><br><br clear="all"><br>-- <br>--<br>Brent Paddon<br><br>Director | Over the Wire Pty Ltd <a href="mailto:brent.paddon@overthewire.com.au">brent.paddon@overthewire.com.au</a> | <a href="http://www.overthewire.com.au">www.overthewire.com.au</a><br>
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