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<div class=WordSection1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>We also do Similar to you Tom.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>We also had a scaling issue on the client End node monitoring
too. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>There is something to be said about pushing all this information
together in one place and how you can use it and can benefit from it.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Based on the fact we had a home grown Customer Management System
that store the technical source of truth for everything, we chose to tac on
both solutions to this and try and drive it out of one hierarchal tool.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>We also had likings to Nagios/Cacti/Rancdi/Ipplan and wanted
central configuration of them.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>We store all our Core devices into the Customer management System.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>We tie back Rancid/Nagios/Cacti/Ipplan/Whois/Radiator/Netflow/Radiator/Ldap/DNS/Reverse
DNS and some other home grown tools.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>We also store location data and device role / termination
demographics for each device. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>By putting all this data together we can and do:<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l2 level1 lfo2'><![if !supportLists]><span
style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span
style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Pre population of PE’s for VRF’s/Loops –
giving Rapid PE deployment and replacement ease and accuracy.<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l2 level1 lfo2'><![if !supportLists]><span
style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span
style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Configuration of all the Core tools automatically for highly
changing components – eg Client provissioning. <o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l2 level1 lfo2'><![if !supportLists]><span
style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span
style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Along with Client monitoring data we can correlate and pin point
Supplier/Device/InterConnect issues much faster.<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l2 level1 lfo2'><![if !supportLists]><span
style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span
style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>When a outage occurs we can track which client was where
before it and only update those clients directly and through the outage.<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l2 level1 lfo2'><![if !supportLists]><span
style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span
style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Track who did what on each core device an play backwards for
issue post mortems <o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l2 level1 lfo2'><![if !supportLists]><span
style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span
style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Telemetry information – the CMS solution can pull up where
the service terminated – saving time looking for where a user is.<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l2 level1 lfo2'><![if !supportLists]><span
style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span
style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Automatically log help desk tickets / job queues to follow up
down nodes for client stuff or Core Device issues into the Internal Job Queues.<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l2 level1 lfo2'><![if !supportLists]><span
style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span
style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Interface Device templating. The system can scan configurations
collected by Rancid and look where interfaces don’t comply to standards
or missing rate limits or other vital configuration information.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Nagios alone – configured right with all the extras is
gold.. Some people only like to use the polling feature(Active Checks)... but
the passive checks are also good sometimes for non-critical things..<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Extra ngaios elements like this are gold:<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo3'><![if !supportLists]><span
style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span
style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Rancid hook for alerting when configurations are not updated for
longer than 48 hours<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo3'><![if !supportLists]><span
style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span
style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Dual Power Supply Checks<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo3'><![if !supportLists]><span
style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span
style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hooks into Cacti for threshold of Aggregation links over X time
period.<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo3'><![if !supportLists]><span
style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span
style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Interfaces that are down but not admin down <o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo3'><![if !supportLists]><span
style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span
style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>HSRP standby changes<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo3'><![if !supportLists]><span
style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span
style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Device interface errors exceeded<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo3'><![if !supportLists]><span
style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span
style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Device has been rebooted<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo3'><![if !supportLists]><span
style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span
style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>BGP/OSPF session changed state<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo3'><![if !supportLists]><span
style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span
style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Large routing Table changes<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo3'><![if !supportLists]><span
style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span
style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>MTU checks<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo3'><![if !supportLists]><span
style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span
style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Checking TOS bits over the network are working and QoS is being honoured
<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo3'><![if !supportLists]><span
style='font-size:11.0pt;font-family:Symbol;color:#1F497D'><span
style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>List goes on.....<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>We found by doing all this, efficiency and accuracy is much better...<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>And also can make you lazy to some degree...<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Anything that is monkey work should and generally can always be
automated. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> ausnog-bounces@lists.ausnog.net
[mailto:ausnog-bounces@lists.ausnog.net] <b>On Behalf Of </b>Tom Wright<br>
<b>Sent:</b> Monday, 5 July 2010 11:39 AM<br>
<b>To:</b> phil colbourn<br>
<b>Cc:</b> ausnog@ausnog.net<br>
<b>Subject:</b> Re: [AusNOG] Network Management and Tools<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal>Hi Phil,<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>We have a custom-built SQL database of our devices
(including<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>some meta-data about them) that allows us to drive (with
some glue) <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>whatever third party packages we wish to use - commercial or
not.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>Having that sort of fluidity is nice, because if you get
sick of tool 'X'<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>you can supplement or replace it in a fairly isolated
fashion.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>I'm not necessarily against having multiple systems to
collect data from<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>the network: e.g, you wouldn't want your monitoring system
to go down<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>when you took your RRD's offline for maintenance, etc.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>Backing up configs is a simple, and yet potentially
frustrating exercise <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>when you're running a heterogeneous environment - there
are usually <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>many ways to do it but a key outcome should
be to have a mechanism to <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>diff them over time.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>Don't forget that if you're a Cisco shop you should also
backup your VLAN<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>databases (if anyone's interested in a convenient way of
doing this via <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>SNMP, contact me off-list).<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>We feed our syslog and command accounting records back into
an SQL<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>database. Having authentication, accounting and syslog
records in a <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>'correlate-able' format is <i>truly</i> sexy, and makes
troubleshooting <i>much</i> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>easier when you can point at a device (or group of devices)
and ask "what <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>just happened?".<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>We use MRTG/RRDTool for a large chunk of our
performance <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>management, and it runs flawlessly for many 1000's of
targets.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>-- Tom<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div>
<p class=MsoNormal>On 04/07/2010, at 9:30 PM, phil colbourn wrote:<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'>
<div>
<p class=MsoNormal><span class=apple-style-span><span style='font-family:"Arial","sans-serif"'>What
do you use for</span></span><o:p></o:p></p>
</div>
<ul type=disc>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l1 level1 lfo1'>Alarm/event management (SNMP traps, syslog)<o:p></o:p></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l1 level1 lfo1'>Performance management (SNMP Polls)<o:p></o:p></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l1 level1 lfo1'>Backup config files<o:p></o:p></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l1 level1 lfo1'>AAA (local, RADIUS)<o:p></o:p></li>
<li class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
mso-list:l1 level1 lfo1'>Configuration management<o:p></o:p></li>
</ul>
</blockquote>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>-- <br>
Kind Regards,<br>
<br>
Tom Wright<br>
Internode Network Operations<br>
P: +61 8 8228 2999<br>
W: <a href="http://www.internode.on.net">http://www.internode.on.net</a><o:p></o:p></span></p>
</div>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
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