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<p class=MsoNormal><span style='color:#1F497D'>All,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Just come through from a
customer. I thought you might be interested.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Note <o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='color:#1F497D'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:#1F497D'>Globalswitch will be
managing all cabling between suites and look like they are intending to start
charging for cross-connects<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='color:#1F497D'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:#1F497D'>Everyone has to be
re-inducted<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='color:#1F497D'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:#1F497D'>48 hours notice for
Permits to Work<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-18.0pt;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='color:#1F497D'><span style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:#1F497D'>48 hours notice for
Deliveries – and a specific day detailed (no longer a range)<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>...Skeeve<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>--<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>Skeeve Stevens,
CEO/Technical Director<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>eintellego Pty
Ltd - The Networking Specialists<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>skeeve@eintellego.net
/ www.eintellego.net<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>Phone: 1300 753
383, Fax: (+612) 8572 9954<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>Cell +61 (0)414
753 383 / skype://skeeve<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>www.linkedin.com/in/skeeve
; facebook.com/eintellego<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>--<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;color:#002060'>NOC, NOC, who's
there?<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Service Delivery HMSP
[mailto:servicedelivery@harbourmsp.com] <br>
<b>Sent:</b> Monday, 28 June 2010 4:49 PM<br>
<b>To:</b> Service Delivery HMSP<br>
<b>Cc:</b> All Harbour<br>
<b>Subject:</b> HMSP important information: Changes to Global Switch Rules
& Regulations<br>
<b>Importance:</b> High<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:black'>Dear Customer<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:black'>Harbour MSP (HMSP) has recently
been notified about new </span><span lang=EN-US style='color:black'>changes and
initiatives that Global Switch are implementing in order to maintain the
operational integrity of their facility and to enhance the range of services to
all customers. </span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:black'>We are in discussion with Global
Switch on these changes and initiatives and trust they will not be as
encompassing as they initially appear. However, while this process is underway,
we want to let you know the general substance of these changes and their
possible effect.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:black'>Please note that although we are
challenging and discussing these changes with Global Switch in detail they are
timetabled to </span><span lang=EN-US style='color:black'>take effect from <b>Thursday
1 July 2010</b>.</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='color:black'>Induction<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='color:black'>Global Switch has indicated that
all staff/customers who have been inducted in to the facility in the past will need
to undergo a re-induction process. This is to make everyone aware of the new
procedures and rules. There will be a 3 month grace period during which there
will be hourly induction sessions available. We expect further information on
this and will pass the details onto you.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='color:black'><o:p> </o:p></span></b></p>
<p class=MsoNormal><b><span style='color:black'>Access Requests<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='color:black'>There is no change to access
request procedures at this time. We will inform you if there are any further
developments.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='color:black'>Permits To Work (PTW)<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='color:black'>Global Switch has stipulated that
48 hours advance notice (instead of the previous 24 hours) will now be required
for PTWs.</span><span lang=EN-US style='color:black'> For works commencing
on Mondays or over the weekend PTW requests must be submitted by no later than
1130 hours Thursday. This will allow the facilities team the necessary
time to assess the request and put in place necessary procedures (isolation of
the fire systems for example). As another example a request submitted at 1600
hours Tuesday will not grant access prior to 1600 hours Thursday. <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='color:black'>Deliveries<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='color:black'>Global Switch has stipulated that they
will require at least 48 hours advance notice (instead of the previous 24
hours) of the required delivery time and the actual date of delivery instead of
a range of days. <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:black'>Furthermore, unpacking of
equipment will no longer be allowed in the data suites as cardboard, plastic
and other packaging material is deemed a hazard in the data suites and can also
interrupt the airflow in the data suites. Global Switch has asked that all
unpacking be done in the loading dock and then equipment can be taken to the
upper levels. <u>As an alternative</u>, HMSP will provide our Customer Lab
located on level 2 free of charge as an unpacking area. Access to the customer
lab can be arranged by contacting the HMSP Service Desk. Customers have the
option of taking rubbish with them after unpacking or using HMSP’s
rubbish removal service for a fee per cubic metre.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='color:black'>Cross Connects<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='color:black'>Global Switch has indicated that
they will become the sole supplier of cabling between data suites. <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:black'>Customers are asked to notify HMSP
of any cabling requests and we will then organise quotes through to Global
Switch. <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:black'>Please note however that
independent contractors can still be used for cabling within the data suites so
HMSP will continue to arrange the best possible prices through suitable
suppliers for these works. <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:black'>Global Switch is also proposing
changes to the way cross connects are installed and maintained. They currently
intend to introduce additional charges for all new and existing cross connects
however HMSP is currently in negotiations about this and will provide more
information as it comes to light.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='color:black'>Regards <o:p></o:p></span></p>
<p class=MsoNormal><b><span style='color:#17365D'>HARBOUR MSP PTY LTD</span><span
style='color:#595959'> </span></b><b><i><span lang=EN-US style='font-size:6.0pt;
font-family:"Tahoma","sans-serif";color:#996600'>a frontline company</span></i></b><b><span
style='font-size:10.0pt;color:#595959'><o:p></o:p></span></b></p>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif";color:#996600'><o:p> </o:p></span></b></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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