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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Found the source of the issue last night… Next Gen were doing
some upgrades… which went a little wrong… <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Courier New"'>Dear Customer,<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Courier New"'>Please be advised the following Emergency Planned
Outage Works by Nextgen Network has been scheduled.<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Courier New"'>This work is expected to result in an outage to your
service/s listed below.<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Courier New"'>Start Date:
16/03/10
Start Time: 00:01 (AEDT) <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Courier New"'>Finish Date:
16/03/10
Finish Time: 02:00 (AEDT) <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Courier New"'>Description of Works: <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Courier New"'>Nextgen has organized an emergency planned outage to
replace the faulty card on one of the core device. <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Courier New"'>Your service listed above will experience an outage
of 30 minutes during the specified window. <o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Courier New"'>Nextgen apologizes for any inconvenience caused.<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Courier New"'>If you require any further assistance please do not
hesitate to call Nextgen SMC on 1800 099 299.<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Courier New"'>Regards<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;
font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Kindest Regards<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>James Braunegg<br>
</span></b><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>W:</span></b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'> 1300 769 972 | <b>M:</b> 0488 997 207
| <b>D:</b> (03) 9751 7616</span><span style='font-size:8.0pt;
font-family:"Verdana","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>E:</span></b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'> <a href="mailto:james.braunegg@micron21.com">james.braunegg@micron21.com</a>
| <b>ABN:</b> 85 126 029 203 <br>
<br>
<img border=0 width=250 height=39 id="Picture_x0020_0"
src="cid:image001.jpg@01CAC51C.1EA90530" alt=M21.jpg><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><br>
</span><span lang=EN-AU style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>This message is intended for the addressee named above. It may
contain privileged or confidential information. If you are not the intended
recipient of this message you must not use, copy, distribute or disclose it to
anyone other than the addressee. If you have received this message in error
please return the message to the sender by replying to it and then delete the
message from your computer.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Damien Coxall
[mailto:damien@dreamboat.id.au] <br>
<b>Sent:</b> Tuesday, March 16, 2010 1:49 PM<br>
<b>To:</b> James Braunegg<br>
<b>Subject:</b> Re: [AusNOG] So who broke the internet now ?<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;
font-family:"Trebuchet MS","sans-serif"'>Hi James,<br>
<br>
</span><span style='font-family:"Trebuchet MS","sans-serif"'>There was nothing
unusual in my monitoring overnight, either with domestic / international
transit or overseas transmission.<br>
<br>
Both Netspace and Primus live downstream of Optus and from the looks of things
so do you, so I can only guess the problem lay there somewhere, even though I
saw no issue with any of my data interconnects with them.<br>
<br>
Damien,<br>
Vocus.</span><o:p></o:p></p>
<div>
<p class=MsoNormal>On Tue, Mar 16, 2010 at 1:20 AM, James Braunegg <<a
href="mailto:james.braunegg@micron21.com">james.braunegg@micron21.com</a>>
wrote:<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='margin-bottom:10.0pt'><span style='font-family:"Calibri","sans-serif";
color:black'>Hey all, did anyone else see some international and some domestic
ping times increase by 10x around 12:12am this morning? Lasting for around 15
minutes ?</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:10.0pt'><span style='font-family:"Calibri","sans-serif";
color:black'>We saw some of our outbound transit to “parts of the internet slow
down” we routed around the issues to resolve it.</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:10.0pt'><span style='font-family:"Calibri","sans-serif";
color:black'>Also noticed people are complaining from many ISP’s on
whirlpool….. </span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:10.0pt'><span style='font-family:"Calibri","sans-serif";
color:black'>From our monitoring BGP was flapping around like a pig… its all
seems fine now but mainly interested to know what happen…</span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:10.0pt'><span style='font-family:"Calibri","sans-serif";
color:black'>My guess some major link went down… traffic went via redundant
paths which couldn’t take all the traffic hence the increased ping times…</span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:10.0pt'><span style='font-family:"Calibri","sans-serif";
color:black'>So who’s cable broke ?</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:10.0pt'><span style='font-family:"Calibri","sans-serif";
color:black'>Netspace issues</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:10.0pt'><span style='color:black'><a
href="http://forums.whirlpool.net.au/forum-replies.cfm?t=1404190"
target="_blank"><span style='font-family:"Calibri","sans-serif"'>http://forums.whirlpool.net.au/forum-replies.cfm?t=1404190</span></a><o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:10.0pt'><span style='font-family:"Calibri","sans-serif";
color:black'>Optus issues</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:10.0pt'><span style='color:black'><a
href="http://forums.whirlpool.net.au/forum-replies.cfm?t=1404247"
target="_blank"><span style='font-family:"Calibri","sans-serif"'>http://forums.whirlpool.net.au/forum-replies.cfm?t=1404247</span></a><o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:10.0pt'><span style='font-family:"Calibri","sans-serif";
color:black'>Primus issues</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:10.0pt'><span style='color:black'><a
href="http://forums.whirlpool.net.au/forum-replies.cfm?t=1404283"
target="_blank"><span style='font-family:"Calibri","sans-serif"'>http://forums.whirlpool.net.au/forum-replies.cfm?t=1404283</span></a><o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:10.0pt'><span style='font-family:"Calibri","sans-serif";
color:black'>Kindest Regards</span><span style='color:black'><o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:black'> </span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><a name="1276232ede91def7__MailAutoSig"><b><span
style='color:#1F497D'>James Braunegg<br>
</span></b></a><b><span style='font-size:8.0pt;color:#1F497D'>W:</span></b><span
style='font-size:8.0pt;color:#1F497D'> 1300 769 972 | <b>M:</b>
0488 997 207 | <b>D:</b> (03) 9751 7616</span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:8.0pt;
color:#1F497D'>E:</span></b><span style='font-size:8.0pt;color:#1F497D'>
</span><span style='color:black'><a href="mailto:james.braunegg@micron21.com"
target="_blank"><span style='font-size:8.0pt'>james.braunegg@micron21.com</span></a></span><span
style='font-size:8.0pt;color:#1F497D'> | <b>ABN:</b> 85 126
029 203 </span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;color:#1F497D'><br>
</span><span lang=EN-AU style='font-size:8.0pt;color:#1F497D'>This message is
intended for the addressee named above. It may contain privileged or
confidential information. If you are not the intended recipient of this message
you must not use, copy, distribute or disclose it to anyone other than the
addressee. If you have received this message in error please return the message
to the sender by replying to it and then delete the message from your computer.</span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'> </span><span
style='color:black'><o:p></o:p></span></p>
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