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We have a 1 hour response time SLA from them on our business
connections.. which in reality means they'll get back to you the same
day.<br>
The amount we pay is pretty Rucking Fidiculous too but we don't have
any other choice here :-( (Fibre from sunshine coast to Brisbane is 8k
a month rental alone)<br>
<br>
Regards,<br>
Andrew<br>
<br>
Darren Moss wrote:
<blockquote
cite="mid:1417903173-1237450160-cardhu_decombobulator_blackberry.rim.net-871478328-@bxe1007.bisx.prodap.on.blackberry"
type="cite">
<pre wrap="">Hi PG,
Yes, we have secondary connections and multi-homed routers, however the data charges in failover mode hurt.
What annoys me is when Telstra don't bother responding until Tuesday for an issue with SLA support logged Friday.
Then when they finally do respond, it's oh well all fixed now.
Grrrrr.
Regards,
Darren Moss
General Manager, Director
[p] 1300 131 083 [f] 03 9532 6100 [m] 0421 042 999
[e] <a class="moz-txt-link-abbreviated" href="mailto:Darren.Moss@em3.com.au">Darren.Moss@em3.com.au</a> [w] <a class="moz-txt-link-abbreviated" href="http://www.em3.com.au">www.em3.com.au</a>
[h] <a class="moz-txt-link-abbreviated" href="mailto:support@em3.com.au">support@em3.com.au</a>
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-----Original Message-----
From: Phillip Grasso <a class="moz-txt-link-rfc2396E" href="mailto:phillip.grasso@gmail.com"><phillip.grasso@gmail.com></a>
Date: Thu, 19 Mar 2009 18:55:56
To: Darren Moss<a class="moz-txt-link-rfc2396E" href="mailto:Darren.Moss@em3.com.au"><Darren.Moss@em3.com.au></a>
Cc: <a class="moz-txt-link-rfc2396E" href="mailto:ausnog@ausnog.net"><ausnog@ausnog.net></a>
Subject: Re: [AusNOG] Telstra industrial action - was anyone here affected for
business grade services?
Despite IA or not, probably an idea to think about
alternatives/redundant connectivity if you don't already have it so
your business isn't at the whim of someone else.
On Thu, Mar 19, 2009 at 4:18 PM, Darren Moss <a class="moz-txt-link-rfc2396E" href="mailto:Darren.Moss@em3.com.au"><Darren.Moss@em3.com.au></a> wrote:
</pre>
<blockquote type="cite">
<pre wrap="">Hi Noggers,
We were affected by the "industrial action" that was taken by Telstra staff,
effectively preventing 3rd level network support staff from responding to
outages across our customer networks from last Friday to Monday.
Was anyone here affected by the same issue?
We are planning a discussion with Telstra regarding the downtime and pain,
suffering, etc.
Interested to hear feedback from people here.
Cheers.
Regards,
Darren Moss
General Manager, Director
[p] 1300 131 083 x105 [f] 03 9532 6100 [m] 0421 042 999
[e] <a class="moz-txt-link-abbreviated" href="mailto:Darren.Moss@em3.com.au">Darren.Moss@em3.com.au</a> [w] <a class="moz-txt-link-abbreviated" href="http://www.em3.com.au">www.em3.com.au</a>
[h] <a class="moz-txt-link-abbreviated" href="http://www.em3.com.au/TechnicalSupport">www.em3.com.au/TechnicalSupport</a>
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