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<DIV dir=ltr align=left><SPAN class=778104409-19032009><FONT face=Arial
color=#0000ff size=2>Hi Andrew,</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=778104409-19032009><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=778104409-19032009><FONT face=Arial
color=#0000ff size=2>Yes, we are in a similar situation - many regional
locations have only Telstra as a real option, other telcos resell or back-haul
which is worse than dealing direct.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=778104409-19032009><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=778104409-19032009><FONT face=Arial
color=#0000ff size=2>When other providers have services in our areas, we
re-evaluate, but it's hard to achieve a similar grade service (not counting the
outages and poor response times) from other providers who have limited
infrastructure in those areas.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=778104409-19032009><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=778104409-19032009><FONT face=Arial
color=#0000ff size=2>Apparently broadband in the bush was going to fix
everything ;)</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=778104409-19032009><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=778104409-19032009><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=778104409-19032009><FONT face=Arial
color=#0000ff size=2>ha... now that should stir up the Noggers'
Nest.</FONT></SPAN></DIV>
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style="FONT-SIZE: 10pt; FONT-FAMILY: 'Verdana','sans-serif'; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'"><BR><BR>Regards, <BR> <BR> <BR></SPAN><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Verdana','sans-serif'; mso-fareast-font-family: 'Times New Roman'; mso-bidi-font-family: 'Times New Roman'; mso-bidi-font-size: 11.0pt">Darren
Moss</SPAN></B><B><SPAN
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Manager, Director <BR>[p] 1300 131 083 x105 [f] 03 9532 6100 [m] 0421 042
999<BR>[e] <A href="mailto:Darren.Moss@em3.com.au"><SPAN
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<FONT face=Tahoma size=2><B>From:</B> Andrew Cox
[mailto:andrew@accessplus.com.au] <BR><B>Sent:</B> Thursday, 19 March 2009 8:42
PM<BR><B>To:</B> Darren Moss<BR><B>Cc:</B> ausnog@ausnog.net<BR><B>Subject:</B>
Re: [AusNOG] Telstra industrial action - was anyone here affected forbusiness
grade services?<BR></FONT><BR></DIV>
<DIV></DIV>We have a 1 hour response time SLA from them on our business
connections.. which in reality means they'll get back to you the same
day.<BR>The amount we pay is pretty Rucking Fidiculous too but we don't have any
other choice here :-( (Fibre from sunshine coast to Brisbane is 8k a month
rental alone)<BR><BR>Regards,<BR>Andrew<BR><BR>Darren Moss wrote:
<BLOCKQUOTE
cite=mid:1417903173-1237450160-cardhu_decombobulator_blackberry.rim.net-871478328-@bxe1007.bisx.prodap.on.blackberry
type="cite"><PRE wrap="">Hi PG,
Yes, we have secondary connections and multi-homed routers, however the data charges in failover mode hurt.
What annoys me is when Telstra don't bother responding until Tuesday for an issue with SLA support logged Friday.
Then when they finally do respond, it's oh well all fixed now.
Grrrrr.
Regards,
Darren Moss
General Manager, Director
[p] 1300 131 083 [f] 03 9532 6100 [m] 0421 042 999
[e] <A class=moz-txt-link-abbreviated href="mailto:Darren.Moss@em3.com.au">Darren.Moss@em3.com.au</A> [w] <A class=moz-txt-link-abbreviated href="http://www.em3.com.au">www.em3.com.au</A>
[h] <A class=moz-txt-link-abbreviated href="mailto:support@em3.com.au">support@em3.com.au</A>
em3 People and Technology | Business IT Experts
Suite 1.03, Level 1, 999 Nepean Hwy, Moorabbin VIC 3189
Auckland, NZ
[p] 09 925 5526 [m] +64 (0)212 841 541
em3 is an Australian IT Alliance company.
** Sent via my wireless Blackberry Handheld **
Talk to em3 about getting your email on the move.
-----Original Message-----
From: Phillip Grasso <A class=moz-txt-link-rfc2396E href="mailto:phillip.grasso@gmail.com"><phillip.grasso@gmail.com></A>
Date: Thu, 19 Mar 2009 18:55:56
To: Darren Moss<A class=moz-txt-link-rfc2396E href="mailto:Darren.Moss@em3.com.au"><Darren.Moss@em3.com.au></A>
Cc: <A class=moz-txt-link-rfc2396E href="mailto:ausnog@ausnog.net"><ausnog@ausnog.net></A>
Subject: Re: [AusNOG] Telstra industrial action - was anyone here affected for
business grade services?
Despite IA or not, probably an idea to think about
alternatives/redundant connectivity if you don't already have it so
your business isn't at the whim of someone else.
On Thu, Mar 19, 2009 at 4:18 PM, Darren Moss <A class=moz-txt-link-rfc2396E href="mailto:Darren.Moss@em3.com.au"><Darren.Moss@em3.com.au></A> wrote:
</PRE>
<BLOCKQUOTE type="cite"><PRE wrap="">Hi Noggers,
We were affected by the "industrial action" that was taken by Telstra staff,
effectively preventing 3rd level network support staff from responding to
outages across our customer networks from last Friday to Monday.
Was anyone here affected by the same issue?
We are planning a discussion with Telstra regarding the downtime and pain,
suffering, etc.
Interested to hear feedback from people here.
Cheers.
Regards,
Darren Moss
General Manager, Director
[p] 1300 131 083 x105 [f] 03 9532 6100 [m] 0421 042 999
[e] <A class=moz-txt-link-abbreviated href="mailto:Darren.Moss@em3.com.au">Darren.Moss@em3.com.au</A> [w] <A class=moz-txt-link-abbreviated href="http://www.em3.com.au">www.em3.com.au</A>
[h] <A class=moz-txt-link-abbreviated href="http://www.em3.com.au/TechnicalSupport">www.em3.com.au/TechnicalSupport</A>
Reach me by dialing Extension 105.
em3 People and Technology | Managed Technology Experts
postal: PO Box 2333, Moorabbin VIC 3189
New Zealand Airedale Street, Auckland City
postal: PO Box 39573, Howick 2045 NZ
[p] (09) 92 555 26 [m] 021 841 541
Managed IT Services : Specialist Application Hosting: Hosted Microsoft
Exchange Server : Disaster Recovery
Blackberry and iPhone email : Spam Filtering and Virus Control : Security &
Load Testing : Technical Support
Find out more about our Business Technology services at
<A class=moz-txt-link-freetext href="http://services.em3.com.au">http://services.em3.com.au</A>
This communication may contain confidential or privileged information
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here are not necessarily those of em3 People and Technology Pty Ltd.
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