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<p class=MsoNormal><span style='color:#1F497D'>Thanks to everyone who offered
help / support – We have just got the first replacement 5510 online.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>We ended up escalating the TAC
case to get a local Cisco Engineer. Once he came onsite, he opened up the replacement
unit and replaced a ribbon cable between the ASA’s system board and the
flash memory unit. it was then able to read our old compact flash card’s
ios/config and off we went.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Regards,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Greg<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> ausnog-bounces@lists.ausnog.net
[mailto:ausnog-bounces@lists.ausnog.net] <b>On Behalf Of </b>Greg M<br>
<b>Sent:</b> Saturday, 28 February 2009 10:25 PM<br>
<b>To:</b> ausnog@ausnog.net<br>
<b>Subject:</b> [AusNOG] Cisco Support & RMA/Replacement Feedback<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Hi All,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Does anyone here have any feedback on the Cisco RMA /
Replacement process?<o:p></o:p></p>
<p class=MsoNormal><br>
We have a Cisco ASA 5510 device under a 24x7x4 Service Contract, and after the
ASA crashed and failed to reboot an RMA was raised on Friday. A new device was shipped
from Sydney as there was no Stock in Perth and it arrived at 2pm today.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Upon unboxing the new unit and powering it on, it came
without any IOS on the compact flash card, and when I attempted to push some
firmware onto it via TFTP it refused to recognise or read the flash system. I
have tried a few more flash cards and still the same result. We have just
raised a second RMA for the 5510 and the Engineer at Cisco advised there was no
more stock in Australia and they would have to ship some in from overseas which
could take 2 days.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The ASA is our company’s core VPN device for our
remote offices in Dubai and Abu Dhabi, and thus they are due to start work
tomorrow without 3 days of email and access back to our corporate networks
(Financials etc). Is this a regular occurrence? If so it makes sense to just
have a second device away in storage rather than having to depend on
Cisco’s RMA process?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Greg<o:p></o:p></p>
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