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<p class=MsoNormal>Hi All,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Does anyone here have any feedback on the Cisco RMA /
Replacement process?<o:p></o:p></p>
<p class=MsoNormal><br>
We have a Cisco ASA 5510 device under a 24x7x4 Service Contract, and after the
ASA crashed and failed to reboot an RMA was raised on Friday. A new device was
shipped from Sydney as there was no Stock in Perth and it arrived at 2pm today.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Upon unboxing the new unit and powering it on, it came without
any IOS on the compact flash card, and when I attempted to push some firmware
onto it via TFTP it refused to recognise or read the flash system. I have tried
a few more flash cards and still the same result. We have just raised a second
RMA for the 5510 and the Engineer at Cisco advised there was no more stock in
Australia and they would have to ship some in from overseas which could take 2
days.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The ASA is our company’s core VPN device for our
remote offices in Dubai and Abu Dhabi, and thus they are due to start work
tomorrow without 3 days of email and access back to our corporate networks
(Financials etc). Is this a regular occurrence? If so it makes sense to just
have a second device away in storage rather than having to depend on Cisco’s
RMA process?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Greg<o:p></o:p></p>
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