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<p class=MsoNormal>Hi all,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>We have recently started buying transit from Primus in their
Melbourne DC. We have come across a BGP issue with their service and their NOC
is telling us that they only do BGP support 9am-5pm Monday-Friday. I guess
they figure that BGP issues are very friendly and usually only arise during
business hours.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>This is especially frustrating since I actually asked their
business development manager during the sales process “does Primus have a
24x7 NOC we can contact, staffed by engineers capable of troubleshooting BGP
issues etc” and he said yes.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Has anyone else had similar experiences with Primus? Does
this seem reasonable?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Cheers,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Alex <o:p></o:p></p>
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