From david at hughes.id Fri Mar 1 09:31:28 2024 From: david at hughes.id (david at hughes.id) Date: Fri, 1 Mar 2024 08:31:28 +1000 Subject: [AusNOG] AusNOG.local Industry drink, Sydney Message-ID: <509376AE-316E-4499-B43A-30D0D7CF0F7B@hughes.id> Good Morning In the coming months we will be holding smaller AusNOG events, that we're calling AusNOG.local, to help bring our community together and foster the relationships you build with your industry peers. We're taking AusNOG on the road, with each event supported by one of the awesome companies that help form our industry. The first AusNOG.local will be an Industry Drinks night in Sydney on Thursday 14 March, sponsored by Titan Telecoms. Come join us and your peers after work at the Club Bar, in Hotel CBD on York St, for some drinks and nibbles. We'll be there from 5pm to 8pm and look forward to seeing you. This is a free event thanks to the support of Titan Telecoms. Space is limited so please use the link below to secure your place. https://events.humanitix.com/ausnog-local-powered-by-titan-telecoms-sydney Thanks David, on behalf of the teams at Titan Telecoms and AusNOG ... From program-chair at ausnog.net Fri Mar 1 18:30:49 2024 From: program-chair at ausnog.net (Program Chair) Date: Fri, 1 Mar 2024 14:30:49 +0700 Subject: [AusNOG] AusNOG 2024 - Call For Papers Message-ID: <2D1CF2DE-DF00-4AA8-A331-73BE73DAE46B@ausnog.net> An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: apple-touch-icon-180x180.9cd0735ee8ec.png Type: image/png Size: 3049 bytes Desc: not available URL: From david at hughes.id Tue Mar 5 09:02:39 2024 From: david at hughes.id (david at hughes.id) Date: Tue, 5 Mar 2024 08:02:39 +1000 Subject: [AusNOG] AusNOG.local Industry drink, Sydney In-Reply-To: <509376AE-316E-4499-B43A-30D0D7CF0F7B@hughes.id> References: <509376AE-316E-4499-B43A-30D0D7CF0F7B@hughes.id> Message-ID: <35AFE43D-A2EA-4277-A020-4506742FB90B@hughes.id> Morning everyone, Just a reminder that ticketing for the AusNOG.local Industry Drink in Sydney next week closes this Thursday. If you want to join your peers for a drink after work please register at the link below. Our thanks again to Titan Telecoms for their support. https://events.humanitix.com/ausnog-local-powered-by-titan-telecoms-sydney Thanks David ... > On 1 Mar 2024, at 8:31?am, david at hughes.id wrote: > > Good Morning > > In the coming months we will be holding smaller AusNOG events, that we're calling AusNOG.local, to help bring our community together and foster the relationships you build with your industry peers. We're taking AusNOG on the road, with each event supported by one of the awesome companies that help form our industry. > > The first AusNOG.local will be an Industry Drinks night in Sydney on Thursday 14 March, sponsored by Titan Telecoms. Come join us and your peers after work at the Club Bar, in Hotel CBD on York St, for some drinks and nibbles. We'll be there from 5pm to 8pm and look forward to seeing you. This is a free event thanks to the support of Titan Telecoms. Space is limited so please use the link below to secure your place. > > https://events.humanitix.com/ausnog-local-powered-by-titan-telecoms-sydney > > > > Thanks > > David, on behalf of the teams at Titan Telecoms and AusNOG > ... -------------- next part -------------- An HTML attachment was scrubbed... URL: From malz at jetlan.com Thu Mar 7 10:16:25 2024 From: malz at jetlan.com (Mal) Date: Thu, 7 Mar 2024 09:46:25 +1030 Subject: [AusNOG] ABB cert Message-ID: <4b3b1b1e-736b-f460-57b0-744db241f83e@jetlan.com> Morning All .. Anyone from Aussie floating about? > root at rex:/#? echo | openssl s_client -servername fortimail01.aussiebb.com.au -connect fortimail01.aussiebb.com.au:25 -starttls smtp? 2>/dev/null | openssl x509 -noout? -dates notBefore=Dec? 4 13:58:34 2023 GMT notAfter=Mar? 3 13:58:33 2024 GMT root at rex:/#? echo | openssl s_client -servername fortimail02.aussiebb.com.au -connect fortimail02.aussiebb.com.au:25 -starttls smtp? 2>/dev/null | openssl x509 -noout? -dates notBefore=Dec? 4 13:58:34 2023 GMT notAfter=Mar? 3 13:58:33 2024 GMT Mal From spoofer-info at caida.org Sat Mar 9 05:00:16 2024 From: spoofer-info at caida.org (CAIDA Spoofer Project) Date: Fri, 8 Mar 2024 10:00:16 -0800 Subject: [AusNOG] Spoofer Report for AusNOG for Feb 2024 Message-ID: <1709920816.964245.6818.nullmailer@caida.org> In response to feedback from operational security communities, CAIDA's source address validation measurement project (https://spoofer.caida.org) is automatically generating monthly reports of ASes originating prefixes in BGP for systems from which we received packets with a spoofed source address. We are publishing these reports to network and security operations lists in order to ensure this information reaches operational contacts in these ASes. This report summarises tests conducted within aus. Inferred improvements during Feb 2024: none inferred Source Address Validation issues inferred during Feb 2024: ASN Name First-Spoofed Last-Spoofed 152107 2024-02-25 2024-02-25 Further information for these tests where we received spoofed packets is available at: https://spoofer.caida.org/recent_tests.php?country_include=aus&no_block=1 Please send any feedback or suggestions to spoofer-info at caida.org From trs80 at ucc.gu.uwa.edu.au Thu Mar 14 13:59:09 2024 From: trs80 at ucc.gu.uwa.edu.au (James Andrewartha) Date: Thu, 14 Mar 2024 10:59:09 +0800 (AWST) Subject: [AusNOG] VPNs over Telstra wireless broadband Message-ID: <2e5b806d-aa7b-8a9c-bb7f-a5a4749cdeb6@ucc.gu.uwa.edu.au> Hi noggers, We've recently rolled out a Fortigate IKEv2 IPSec VPN to our student devices and it works well for most of them, but for some it works for a short time (5 seconds to 5 minutes) and then gets stuck, leaving the student with no internet access (since we force it to be always-on). Event viewer shows rasclient 631 which is "The port was disconnected by the user" and definitely not the case. The common thread seems to be they use Telstra wireless broadband at home. Has anyone successfully run an IKEv2 VPN over this sort of connection? It's not CGNAT since it works fine on my ABB NBN connection. Maybe it's IPv6 464XLAT? Thanks, -- # TRS-80 trs80(a)ucc.gu.uwa.edu.au #/ "Otherwise Bub here will do \ # UCC Wheel Member http://trs80.ucc.asn.au/ #| what squirrels do best | [ "There's nobody getting rich writing ]| -- Collect and hide your | [ software that I know of" -- Bill Gates, 1980 ]\ nuts." -- Acid Reflux #231 / From tony at wicks.co.nz Thu Mar 14 14:05:55 2024 From: tony at wicks.co.nz (Tony Wicks) Date: Thu, 14 Mar 2024 16:05:55 +1300 Subject: [AusNOG] VPNs over Telstra wireless broadband In-Reply-To: <2e5b806d-aa7b-8a9c-bb7f-a5a4749cdeb6@ucc.gu.uwa.edu.au> References: <2e5b806d-aa7b-8a9c-bb7f-a5a4749cdeb6@ucc.gu.uwa.edu.au> Message-ID: <003201da75bc$87f6c990$97e45cb0$@wicks.co.nz> Can you force a sub 5 minute keepalive? -----Original Message----- From: AusNOG On Behalf Of James Andrewartha Sent: Thursday, March 14, 2024 3:59 PM To: ausnog at lists.ausnog.net Subject: [AusNOG] VPNs over Telstra wireless broadband Hi noggers, We've recently rolled out a Fortigate IKEv2 IPSec VPN to our student devices and it works well for most of them, but for some it works for a short time (5 seconds to 5 minutes) and then gets stuck, leaving the student with no internet access (since we force it to be always-on). Event viewer shows rasclient 631 which is "The port was disconnected by the user" and definitely not the case. The common thread seems to be they use Telstra wireless broadband at home. Has anyone successfully run an IKEv2 VPN over this sort of connection? It's not CGNAT since it works fine on my ABB NBN connection. Maybe it's IPv6 464XLAT? Thanks, -- # TRS-80 trs80(a)ucc.gu.uwa.edu.au #/ "Otherwise Bub here will do \ # UCC Wheel Member http://trs80.ucc.asn.au/ #| what squirrels do best | [ "There's nobody getting rich writing ]| -- Collect and hide your | [ software that I know of" -- Bill Gates, 1980 ]\ nuts." -- Acid Reflux #231 / _______________________________________________ AusNOG mailing list AusNOG at lists.ausnog.net https://lists.ausnog.net/mailman/listinfo/ausnog From ltd at interlink.com.au Thu Mar 14 14:13:04 2024 From: ltd at interlink.com.au (Lincoln Dale) Date: Thu, 14 Mar 2024 14:13:04 +1100 Subject: [AusNOG] VPNs over Telstra wireless broadband In-Reply-To: <2e5b806d-aa7b-8a9c-bb7f-a5a4749cdeb6@ucc.gu.uwa.edu.au> References: <2e5b806d-aa7b-8a9c-bb7f-a5a4749cdeb6@ucc.gu.uwa.edu.au> Message-ID: "works for some time then gets stuck" sounds like a classic symptom of smaller-than-1500 MTU. of which many mobile networks do things like set tcp mss. but that obviously won't do anything for ipsec traffic. -------------- next part -------------- An HTML attachment was scrubbed... URL: From trs80 at ucc.gu.uwa.edu.au Thu Mar 14 14:14:19 2024 From: trs80 at ucc.gu.uwa.edu.au (James Andrewartha) Date: Thu, 14 Mar 2024 11:14:19 +0800 (AWST) Subject: [AusNOG] VPNs over Telstra wireless broadband In-Reply-To: <2e5b806d-aa7b-8a9c-bb7f-a5a4749cdeb6@ucc.gu.uwa.edu.au> References: <2e5b806d-aa7b-8a9c-bb7f-a5a4749cdeb6@ucc.gu.uwa.edu.au> Message-ID: On Thu, 14 Mar 2024, James Andrewartha wrote: > We've recently rolled out a Fortigate IKEv2 IPSec VPN to our student > devices and it works well for most of them, but for some it works for a > short time (5 seconds to 5 minutes) and then gets stuck, leaving the > student with no internet access (since we force it to be always-on). Event > viewer shows rasclient 631 which is "The port was disconnected by the > user" and definitely not the case. The common thread seems to be they use > Telstra wireless broadband at home. Has anyone successfully run an IKEv2 > VPN over this sort of connection? > > It's not CGNAT since it works fine on my ABB NBN connection. Maybe it's > IPv6 464XLAT? Should have searched Whingepool, apparently changing the PDP type to IPv4 or IPv4v6 can work. I'll also look at bringing up our IPv6 allocation (shush). https://forums.whirlpool.net.au/archive/98wxy5q3-4 -- # TRS-80 trs80(a)ucc.gu.uwa.edu.au #/ "Otherwise Bub here will do \ # UCC Wheel Member http://trs80.ucc.asn.au/ #| what squirrels do best | [ "There's nobody getting rich writing ]| -- Collect and hide your | [ software that I know of" -- Bill Gates, 1980 ]\ nuts." -- Acid Reflux #231 / From craig at askings.com.au Thu Mar 14 14:52:26 2024 From: craig at askings.com.au (Craig Askings) Date: Thu, 14 Mar 2024 13:52:26 +1000 Subject: [AusNOG] VPNs over Telstra wireless broadband In-Reply-To: References: Message-ID: Are you using an ip address or FQDN as the vpn target for the students to connect to? > On 14 Mar 2024, at 1:14?pm, James Andrewartha wrote: > > ?On Thu, 14 Mar 2024, James Andrewartha wrote: > >> We've recently rolled out a Fortigate IKEv2 IPSec VPN to our student >> devices and it works well for most of them, but for some it works for a >> short time (5 seconds to 5 minutes) and then gets stuck, leaving the >> student with no internet access (since we force it to be always-on). Event >> viewer shows rasclient 631 which is "The port was disconnected by the >> user" and definitely not the case. The common thread seems to be they use >> Telstra wireless broadband at home. Has anyone successfully run an IKEv2 >> VPN over this sort of connection? >> >> It's not CGNAT since it works fine on my ABB NBN connection. Maybe it's >> IPv6 464XLAT? > > Should have searched Whingepool, apparently changing the PDP type to IPv4 > or IPv4v6 can work. I'll also look at bringing up our IPv6 allocation > (shush). > > https://forums.whirlpool.net.au/archive/98wxy5q3-4 > > -- > # TRS-80 trs80(a)ucc.gu.uwa.edu.au #/ "Otherwise Bub here will do \ > # UCC Wheel Member http://trs80.ucc.asn.au/ #| what squirrels do best | > [ "There's nobody getting rich writing ]| -- Collect and hide your | > [ software that I know of" -- Bill Gates, 1980 ]\ nuts." -- Acid Reflux #231 / > _______________________________________________ > AusNOG mailing list > AusNOG at lists.ausnog.net > https://lists.ausnog.net/mailman/listinfo/ausnog From david at hughes.id Fri Mar 15 07:40:36 2024 From: david at hughes.id (David Hughes) Date: Fri, 15 Mar 2024 07:40:36 +1100 Subject: [AusNOG] AusNOG.local Industry drink, Sydney In-Reply-To: <509376AE-316E-4499-B43A-30D0D7CF0F7B@hughes.id> References: <509376AE-316E-4499-B43A-30D0D7CF0F7B@hughes.id> Message-ID: <2A6EC701-FEFE-4725-B297-144C476C5F46@hughes.id> Thanks to everyone that came to the AusNOG.local drinks in Sydney last night. I hope you enjoyed catching up with some of your peers. And a big thank you to Titan Telecoms for supporting the night! Much appreciated. Stay tuned for more AusNOG.local events in coming months. Thanks David ... > On 1 Mar 2024, at 9:31?am, david at hughes.id wrote: > > Good Morning > > In the coming months we will be holding smaller AusNOG events, that we're calling AusNOG.local, to help bring our community together and foster the relationships you build with your industry peers. We're taking AusNOG on the road, with each event supported by one of the awesome companies that help form our industry. > > The first AusNOG.local will be an Industry Drinks night in Sydney on Thursday 14 March, sponsored by Titan Telecoms. Come join us and your peers after work at the Club Bar, in Hotel CBD on York St, for some drinks and nibbles. We'll be there from 5pm to 8pm and look forward to seeing you. This is a free event thanks to the support of Titan Telecoms. Space is limited so please use the link below to secure your place. > > https://events.humanitix.com/ausnog-local-powered-by-titan-telecoms-sydney > > > > Thanks > > David, on behalf of the teams at Titan Telecoms and AusNOG > ... > _______________________________________________ > AusNOG mailing list > AusNOG at lists.ausnog.net > https://lists.ausnog.net/mailman/listinfo/ausnog From trs80 at ucc.gu.uwa.edu.au Fri Mar 15 18:07:15 2024 From: trs80 at ucc.gu.uwa.edu.au (James Andrewartha) Date: Fri, 15 Mar 2024 15:07:15 +0800 (AWST) Subject: [AusNOG] VPNs over Telstra wireless broadband In-Reply-To: References: Message-ID: <7f1d5e3c-a38c-6ffc-86de-3558517b5c49@ucc.gu.uwa.edu.au> On Thu, 14 Mar 2024, Craig Askings wrote: > Are you using an ip address or FQDN as the vpn target for the students to connect to? FQDN. I've turned on keepalive but there's no timer setting available. -- # TRS-80 trs80(a)ucc.gu.uwa.edu.au #/ "Otherwise Bub here will do \ # UCC Wheel Member http://trs80.ucc.asn.au/ #| what squirrels do best | [ "There's nobody getting rich writing ]| -- Collect and hide your | [ software that I know of" -- Bill Gates, 1980 ]\ nuts." -- Acid Reflux #231 / From rhys at nexusone.com.au Fri Mar 15 16:12:00 2024 From: rhys at nexusone.com.au (Rhys Hanrahan) Date: Fri, 15 Mar 2024 05:12:00 +0000 Subject: [AusNOG] Looking for a senior service desk / L2+ support person In-Reply-To: <01A6EDD8-5037-46E9-9D56-58191A47A501@nexusone.com.au> References: <01A6EDD8-5037-46E9-9D56-58191A47A501@nexusone.com.au> Message-ID: Hi All, Sorry for the noise ? just wanted to post this as we?re not having much luck finding the right candidates for a role. I was hoping that some people on this list either might be interested or know someone who might be interested in the role. Of course appreciate any feedback on the job ad too ? We are looking for someone for a Senior service desk/L2+ role ? need to be comfortable acting as an escalation point for help desk and getting involved in Windows desktop support and helping guide the service desk team. Hoping to find someone who has a passion for technology and is quite well rounded across a variety of small business IT areas, and has solid troubleshooting skills and fundamentals. There is a massive opportunity for increasing your knowledge as we do a lot more than a typical MSP ? and of course there?s the ISP and engineering side of things - the person would be interfacing with our engineering team a lot, and there would be future ability to grow into an engineering role, as you?d be exposed to all areas of the business from the start. The job ad is here: https://www.seek.com.au/job/73897923. Anyone who is interested is welcome to send an email to myself or to recruitment at fusiontech.com.au Thanks all! Have a great weekend. Rhys Hanrahan | General Manager / CTO m: 0414 83 83 43 | e: rhys at nexusone.com.au ?Ask us about how our Channel Partnership and Referral Program can earn you passive income? [www.nexusone.com.au] [signature_1237010360] NEXUS ONE | FUSION TECHNOLOGY SOLUTIONS p: 1800 NEXUS1 (1800 639 871) or 1800 565 845 | a: Suite 12.03 Level 12, 227 Elizabeth Street, Sydney NSW 2000 www.nexusone.com.au | www.fusiontech.com.au The information in this email and any accompanying attachments may contain; a. Confidential information of Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties; b. Legally privileged information of Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties; and or c. Copyright material Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties. If you have received this email in error, please notify the sender immediately and delete this message. Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd does not accept any responsibility for loss or damage arising from the use or distribution of this email. Please consider the environment before printing this email. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 13854 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 9106 bytes Desc: image002.png URL: From elliott at willink.net.au Fri Mar 15 23:34:48 2024 From: elliott at willink.net.au (Elliott Willink) Date: Fri, 15 Mar 2024 12:34:48 +0000 Subject: [AusNOG] Looking for a senior service desk / L2+ support person In-Reply-To: References: <01A6EDD8-5037-46E9-9D56-58191A47A501@nexusone.com.au> Message-ID: Doing a quick salary filter on Seek your mid-range salary is 80k & chasing someone with 5+ years experience sysadmin/AD/Exchange/M365/Cisco/Junos/VoIP/Linux/Hosting. We had a similar issue tracking down staff but a reality check for us was finding out Australian ISPs were paying close to $80k for L1 business support. Once we adjusted our expectations we found there were plenty of excellent people out there. It's hard as a small business to attract good techs, why would someone work for you (MSPs don't have a great rep) when they could make the same working for a big, well known corporate? As an absolute shot in the dark I'd say you're looking at $120k+ for someone good based on that JD. Anyone who disagrees please send me your resume :) Elliott ________________________________ From: AusNOG on behalf of Rhys Hanrahan Sent: Friday, March 15, 2024 4:12:00 PM To: ausnog at lists.ausnog.net Subject: [AusNOG] Looking for a senior service desk / L2+ support person Hi All, Sorry for the noise ? just wanted to post this as we?re not having much luck finding the right candidates for a role. I was hoping that some people on this list either might be interested or know someone who might be interested in the role. Of course appreciate any feedback on the job ad too ?? We are looking for someone for a Senior service desk/L2+ role ? need to be comfortable acting as an escalation point for help desk and getting involved in Windows desktop support and helping guide the service desk team. Hoping to find someone who has a passion for technology and is quite well rounded across a variety of small business IT areas, and has solid troubleshooting skills and fundamentals. There is a massive opportunity for increasing your knowledge as we do a lot more than a typical MSP ? and of course there?s the ISP and engineering side of things - the person would be interfacing with our engineering team a lot, and there would be future ability to grow into an engineering role, as you?d be exposed to all areas of the business from the start. The job ad is here: https://www.seek.com.au/job/73897923. Anyone who is interested is welcome to send an email to myself or to recruitment at fusiontech.com.au Thanks all! Have a great weekend. Rhys Hanrahan | General Manager / CTO m: 0414 83 83 43 | e: rhys at nexusone.com.au ?Ask us about how our Channel Partnership and Referral Program can earn you passive income? [www.nexusone.com.au] [signature_1237010360] NEXUS ONE | FUSION TECHNOLOGY SOLUTIONS p: 1800 NEXUS1 (1800 639 871) or 1800 565 845 | a: Suite 12.03 Level 12, 227 Elizabeth Street, Sydney NSW 2000 www.nexusone.com.au | www.fusiontech.com.au The information in this email and any accompanying attachments may contain; a. Confidential information of Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties; b. Legally privileged information of Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties; and or c. Copyright material Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties. If you have received this email in error, please notify the sender immediately and delete this message. Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd does not accept any responsibility for loss or damage arising from the use or distribution of this email. Please consider the environment before printing this email. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 13854 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 9106 bytes Desc: image002.png URL: From rhys at nexusone.com.au Sat Mar 16 13:51:56 2024 From: rhys at nexusone.com.au (Rhys Hanrahan) Date: Sat, 16 Mar 2024 02:51:56 +0000 Subject: [AusNOG] Looking for a senior service desk / L2+ support person In-Reply-To: References: <01A6EDD8-5037-46E9-9D56-58191A47A501@nexusone.com.au> Message-ID: <013766E2-C2B8-472F-B866-5C75D249F2AB@nexusone.com.au> Hi Elliot, Thanks for the feedback! I didn?t post the job ad myself, but I?m surprised it?s being filtered in that way as I thought we?d left things more open ended than that ? we?ve said ?put your preferred salary? and had multiple applications requesting even well over 120K ? all of them with very low skill/experience to be honest. Do you really deserve 100-120K+ when you can?t explain clearly what a router vs a switch is (typically a L1 question for us)? And don?t know what type of NBN you have at home? Or can?t explain what a 169.x.x.x IP address is and what it means when you see it? These are the kinds of candidates asking for 100-120K+ and expect to be called senior techs. Is this really where the job market is at? I?m sure you?re right and we?ve hopefully messed something up with the Seek posting (I hope!). Suffice it to say we?re happy to look at higher salaries for the right person. But maybe there?s something wrong with how the ad has been posted that we?re somehow attracting lower quality candidates that still expect high salaries. I am going to review this! Perhaps we need to adjust the wording as I wouldn?t ever expect someone to have experience in _all_ those areas (they were listed as desirable and not essential) ? but want someone who is willing to learn, and has experience in a few of those areas. So perhaps the expectation level is coming across as too high. Really we just want someone reasonably well rounded who can handle small business IT, do site visits, help with escalations, etc. Really appreciate the feedback on this, it?s super helpful. The 4 years experience I understand, it?s getting up there (where did you see 5+ as we need to remove that?) ? it?s interesting because when we last hired someone from an existing MSP with 3 years, it seems all they knew fairly well was Office 365, and not much else so I was left wondering if 3 years is enough these days. I wonder if this was not representative of a typical 3 years of experience ? but I was surprised at how low the fundamentals were. E.g. Having to explain that with structured cabling there is a patch panel involved when re-patching ethernet cables, or what a UPS does ? pretty basic stuff. Maybe we just haven?t been finding the right people recently (we have got lots of great very capable people on the team, to be clear), but it?s surprising the skill levels we?ve seen when interviewing recently with even multiple years of MSP or IT experience. Certainly I get your point about the benefits of working for a big corporate ? to be honest, I agree ? we?re not a good fit for someone who wants to work for a big corporate, it?s a totally different culture and I understand a lot will prefer that. I guess all I can say is that the people that work here love that they get a wide range of exposure and mix things up regularly, vs a larger company where you would tend to get stuck in a narrower skillset. To me ? why would you want to get stuck in a very narrow area when you can get exposure to lots more and have influence on lots more things? I think there?s lots of like minded people out there, but appreciate not everyone wants to take this path. Each to their own for sure, and get your point that we are still competing with these companies when hiring, either way. Clearly I have some things to look at and think about. Really appreciate you taking the time to give some feedback, it helps a lot. Thanks! Rhys Hanrahan | General Manager / CTO m: 0414 83 83 43 | e: rhys at nexusone.com.au ?Ask us about how our Channel Partnership and Referral Program can earn you passive income? [www.nexusone.com.au] [signature_1237010360] NEXUS ONE | FUSION TECHNOLOGY SOLUTIONS p: 1800 NEXUS1 (1800 639 871) or 1800 565 845 | a: Suite 12.03 Level 12, 227 Elizabeth Street, Sydney NSW 2000 www.nexusone.com.au | www.fusiontech.com.au The information in this email and any accompanying attachments may contain; a. Confidential information of Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties; b. Legally privileged information of Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties; and or c. Copyright material Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties. If you have received this email in error, please notify the sender immediately and delete this message. Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd does not accept any responsibility for loss or damage arising from the use or distribution of this email. Please consider the environment before printing this email. From: Elliott Willink Date: Friday, 15 March 2024 at 11:35 pm To: Rhys Hanrahan , "ausnog at lists.ausnog.net" Subject: Re: Looking for a senior service desk / L2+ support person Doing a quick salary filter on Seek your mid-range salary is 80k & chasing someone with 5+ years experience sysadmin/AD/Exchange/M365/Cisco/Junos/VoIP/Linux/Hosting. We had a similar issue tracking down staff but a reality check for us was finding out Australian ISPs were paying close to $80k for L1 business support. Once we adjusted our expectations we found there were plenty of excellent people out there. It's hard as a small business to attract good techs, why would someone work for you (MSPs don't have a great rep) when they could make the same working for a big, well known corporate? As an absolute shot in the dark I'd say you're looking at $120k+ for someone good based on that JD. Anyone who disagrees please send me your resume :) Elliott ________________________________ From: AusNOG on behalf of Rhys Hanrahan Sent: Friday, March 15, 2024 4:12:00 PM To: ausnog at lists.ausnog.net Subject: [AusNOG] Looking for a senior service desk / L2+ support person Hi All, Sorry for the noise ? just wanted to post this as we?re not having much luck finding the right candidates for a role. I was hoping that some people on this list either might be interested or know someone who might be interested in the role. Of course appreciate any feedback on the job ad too ? We are looking for someone for a Senior service desk/L2+ role ? need to be comfortable acting as an escalation point for help desk and getting involved in Windows desktop support and helping guide the service desk team. Hoping to find someone who has a passion for technology and is quite well rounded across a variety of small business IT areas, and has solid troubleshooting skills and fundamentals. There is a massive opportunity for increasing your knowledge as we do a lot more than a typical MSP ? and of course there?s the ISP and engineering side of things - the person would be interfacing with our engineering team a lot, and there would be future ability to grow into an engineering role, as you?d be exposed to all areas of the business from the start. The job ad is here: https://www.seek.com.au/job/73897923. Anyone who is interested is welcome to send an email to myself or to recruitment at fusiontech.com.au Thanks all! Have a great weekend. Rhys Hanrahan | General Manager / CTO m: 0414 83 83 43 | e: rhys at nexusone.com.au ?Ask us about how our Channel Partnership and Referral Program can earn you passive income? [www.nexusone.com.au] [signature_1237010360] NEXUS ONE | FUSION TECHNOLOGY SOLUTIONS p: 1800 NEXUS1 (1800 639 871) or 1800 565 845 | a: Suite 12.03 Level 12, 227 Elizabeth Street, Sydney NSW 2000 www.nexusone.com.au | www.fusiontech.com.au The information in this email and any accompanying attachments may contain; a. Confidential information of Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties; b. Legally privileged information of Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties; and or c. Copyright material Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties. If you have received this email in error, please notify the sender immediately and delete this message. Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd does not accept any responsibility for loss or damage arising from the use or distribution of this email. Please consider the environment before printing this email. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 13853 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 9105 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 13855 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 9107 bytes Desc: image004.png URL: From jenn at jenn.id.au Sat Mar 16 15:11:43 2024 From: jenn at jenn.id.au (Jennifer Sims) Date: Sat, 16 Mar 2024 15:11:43 +1100 Subject: [AusNOG] Looking for a senior service desk / L2+ support person In-Reply-To: <013766E2-C2B8-472F-B866-5C75D249F2AB@nexusone.com.au> References: <013766E2-C2B8-472F-B866-5C75D249F2AB@nexusone.com.au> Message-ID: <9D5599AD-DF44-490D-BE95-1683797D044C@jenn.id.au> An HTML attachment was scrubbed... URL: From david.mcintosh at icita.com Sat Mar 16 17:58:19 2024 From: david.mcintosh at icita.com (David McIntosh) Date: Sat, 16 Mar 2024 06:58:19 +0000 Subject: [AusNOG] AusNOG Digest, Vol 145, Issue 3 In-Reply-To: References: Message-ID: <5DE1B75B9F74114C8D04916F08DAAE8001BC465E@mb001> Unfortunately there are a lot of candidates out there that just think they can be an L2. These candidates are people are typically Millennials (or worse) that have some sort of IT knowledge without any practical application. As someone who specialised in Exchange/ AD for 10+ years, I found that everyone who had M365 experience, believed they could manage Exchange / AD too, surprise surprise, they couldn't when push came to shove. I do agree, as someone that has been in Gov, Corp and in MSP's, that the culture is different. The thing that I learnt about being in an MSPs for over 10 year is that, as much as the skill and experience diversity is worth, you are never remunerated fairly. I saw contracts saying "review after 12 months", which never happened, doing 60+ hour weeks with TOIL that you could never take or the expectation that because you were highly paid you would always be available, no matter what. It's unfortunate to say, but the majority of MSPs don't treat their staff well, so it's little wonder why MSP's are finding it challenging to find good candidates, even in the smaller MSP world in SYD is not unheard of for a good L2 candidate to command $120K. However I do think, if you widened your field i.e not stating a position, not stating salary and doing more of a 'catch all' advertisement, you will likely find the right candidate if you are prepared to negotiate salary to their skillset, who knows you might even find the awesome L1 or L3 candidate you didn't expect... Good luck! David McIntosh Principal Solutions Architect | ICITA -----Original Message----- From: AusNOG On Behalf Of ausnog-request at lists.ausnog.net Sent: Saturday, 16 March 2024 2:12 PM To: ausnog at lists.ausnog.net Subject: AusNOG Digest, Vol 145, Issue 3 Send AusNOG mailing list submissions to ausnog at lists.ausnog.net To subscribe or unsubscribe via the World Wide Web, visit https://lists.ausnog.net/mailman/listinfo/ausnog or, via email, send a message with subject or body 'help' to ausnog-request at lists.ausnog.net You can reach the person managing the list at ausnog-owner at lists.ausnog.net When replying, please edit your Subject line so it is more specific than "Re: Contents of AusNOG digest..." Today's Topics: 1. Re: Looking for a senior service desk / L2+ support person (Rhys Hanrahan) 2. Re: Looking for a senior service desk / L2+ support person (Jennifer Sims) ---------------------------------------------------------------------- Message: 1 Date: Sat, 16 Mar 2024 02:51:56 +0000 From: Rhys Hanrahan To: Elliott Willink , "ausnog at lists.ausnog.net" Subject: Re: [AusNOG] Looking for a senior service desk / L2+ support person Message-ID: <013766E2-C2B8-472F-B866-5C75D249F2AB at nexusone.com.au> Content-Type: text/plain; charset="utf-8" Hi Elliot, Thanks for the feedback! I didn?t post the job ad myself, but I?m surprised it?s being filtered in that way as I thought we?d left things more open ended than that ? we?ve said ?put your preferred salary? and had multiple applications requesting even well over 120K ? all of them with very low skill/experience to be honest. Do you really deserve 100-120K+ when you can?t explain clearly what a router vs a switch is (typically a L1 question for us)? And don?t know what type of NBN you have at home? Or can?t explain what a 169.x.x.x IP address is and what it means when you see it? These are the kinds of candidates asking for 100-120K+ and expect to be called senior techs. Is this really where the job market is at? I?m sure you?re right and we?ve hopefully messed something up with the Seek posting (I hope!). Suffice it to say we?re happy to look at higher salaries for the right person. But maybe there?s something wrong with how the ad has been posted that we?re somehow attracting lower quality candidates that still expect high salaries. I am going to review this! Perhaps we need to adjust the wording as I wouldn?t ever expect someone to have experience in _all_ those areas (they were listed as desirable and not essential) ? but want someone who is willing to learn, and has experience in a few of those areas. So perhaps the expectation level is coming across as too high. Really we just want someone reasonably well rounded who can handle small business IT, do site visits, help with escalations, etc. Really appreciate the feedback on this, it?s super helpful. The 4 years experience I understand, it?s getting up there (where did you see 5+ as we need to remove that?) ? it?s interesting because when we last hired someone from an existing MSP with 3 years, it seems all they knew fairly well was Office 365, and not much else so I was left wondering if 3 years is enough these days. I wonder if this was not representative of a typical 3 years of experience ? but I was surprised at how low the fundamentals were. E.g. Having to explain that with structured cabling there is a patch panel involved when re-patching ethernet cables, or what a UPS does ? pretty basic stuff. Maybe we just haven?t been finding the right people recently (we have got lots of great very capable people on the team, to be clear), but it?s surprising the skill levels we?ve seen when interviewing recently with even multiple years of MSP or IT experience. Certainly I get your point about the benefits of working for a big corporate ? to be honest, I agree ? we?re not a good fit for someone who wants to work for a big corporate, it?s a totally different culture and I understand a lot will prefer that. I guess all I can say is that the people that work here love that they get a wide range of exposure and mix things up regularly, vs a larger company where you would tend to get stuck in a narrower skillset. To me ? why would you want to get stuck in a very narrow area when you can get exposure to lots more and have influence on lots more things? I think there?s lots of like minded people out there, but appreciate not everyone wants to take this path. Each to their own for sure, and get your point that we are still competing with these companies when hiring, either way. Clearly I have some things to look at and think about. Really appreciate you taking the time to give some feedback, it helps a lot. Thanks! Rhys Hanrahan | General Manager / CTO m: 0414 83 83 43 | e: rhys at nexusone.com.au ?Ask us about how our Channel Partnership and Referral Program can earn you passive income? [www.nexusone.com.au] [signature_1237010360] NEXUS ONE | FUSION TECHNOLOGY SOLUTIONS p: 1800 NEXUS1 (1800 639 871) or 1800 565 845 | a: Suite 12.03 Level 12, 227 Elizabeth Street, Sydney NSW 2000 www.nexusone.com.au | www.fusiontech.com.au The information in this email and any accompanying attachments may contain; a. Confidential information of Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties; b. Legally privileged information of Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties; and or c. Copyright material Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties. If you have received this email in error, please notify the sender immediately and delete this message. Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd does not accept any responsibility for loss or damage arising from the use or distribution of this email. Please consider the environment before printing this email. From: Elliott Willink Date: Friday, 15 March 2024 at 11:35 pm To: Rhys Hanrahan , "ausnog at lists.ausnog.net" Subject: Re: Looking for a senior service desk / L2+ support person Doing a quick salary filter on Seek your mid-range salary is 80k & chasing someone with 5+ years experience sysadmin/AD/Exchange/M365/Cisco/Junos/VoIP/Linux/Hosting. We had a similar issue tracking down staff but a reality check for us was finding out Australian ISPs were paying close to $80k for L1 business support. Once we adjusted our expectations we found there were plenty of excellent people out there. It's hard as a small business to attract good techs, why would someone work for you (MSPs don't have a great rep) when they could make the same working for a big, well known corporate? As an absolute shot in the dark I'd say you're looking at $120k+ for someone good based on that JD. Anyone who disagrees please send me your resume :) Elliott ________________________________ From: AusNOG on behalf of Rhys Hanrahan Sent: Friday, March 15, 2024 4:12:00 PM To: ausnog at lists.ausnog.net Subject: [AusNOG] Looking for a senior service desk / L2+ support person Hi All, Sorry for the noise ? just wanted to post this as we?re not having much luck finding the right candidates for a role. I was hoping that some people on this list either might be interested or know someone who might be interested in the role. Of course appreciate any feedback on the job ad too ? We are looking for someone for a Senior service desk/L2+ role ? need to be comfortable acting as an escalation point for help desk and getting involved in Windows desktop support and helping guide the service desk team. Hoping to find someone who has a passion for technology and is quite well rounded across a variety of small business IT areas, and has solid troubleshooting skills and fundamentals. There is a massive opportunity for increasing your knowledge as we do a lot more than a typical MSP ? and of course there?s the ISP and engineering side of things - the person would be interfacing with our engineering team a lot, and there would be future ability to grow into an engineering role, as you?d be exposed to all areas of the business from the start. The job ad is here: https://www.seek.com.au/job/73897923. Anyone who is interested is welcome to send an email to myself or to recruitment at fusiontech.com.au Thanks all! Have a great weekend. Rhys Hanrahan | General Manager / CTO m: 0414 83 83 43 | e: rhys at nexusone.com.au ?Ask us about how our Channel Partnership and Referral Program can earn you passive income? [www.nexusone.com.au] [signature_1237010360] NEXUS ONE | FUSION TECHNOLOGY SOLUTIONS p: 1800 NEXUS1 (1800 639 871) or 1800 565 845 | a: Suite 12.03 Level 12, 227 Elizabeth Street, Sydney NSW 2000 www.nexusone.com.au | www.fusiontech.com.au The information in this email and any accompanying attachments may contain; a. Confidential information of Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties; b. Legally privileged information of Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties; and or c. Copyright material Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties. If you have received this email in error, please notify the sender immediately and delete this message. Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd does not accept any responsibility for loss or damage arising from the use or distribution of this email. Please consider the environment before printing this email. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 13853 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 9105 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 13855 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 9107 bytes Desc: image004.png URL: ------------------------------ Message: 2 Date: Sat, 16 Mar 2024 15:11:43 +1100 From: Jennifer Sims To: Rhys Hanrahan Cc: ausnog at lists.ausnog.net Subject: Re: [AusNOG] Looking for a senior service desk / L2+ support person Message-ID: <9D5599AD-DF44-490D-BE95-1683797D044C at jenn.id.au> Content-Type: text/plain; charset="us-ascii" An HTML attachment was scrubbed... URL: ------------------------------ Subject: Digest Footer _______________________________________________ AusNOG mailing list AusNOG at lists.ausnog.net https://lists.ausnog.net/mailman/listinfo/ausnog ------------------------------ End of AusNOG Digest, Vol 145, Issue 3 ************************************** From brad at bradpeczka.com Sat Mar 16 20:24:12 2024 From: brad at bradpeczka.com (Brad Peczka) Date: Sat, 16 Mar 2024 17:24:12 +0800 Subject: [AusNOG] AusNOG Digest, Vol 145, Issue 3 In-Reply-To: <5DE1B75B9F74114C8D04916F08DAAE8001BC465E@mb001> References: <5DE1B75B9F74114C8D04916F08DAAE8001BC465E@mb001> Message-ID: <9d7707d9-8e9b-4cb2-ba3a-6786b7831035@app.fastmail.com> It's shame that an otherwise perfectly valid reply felt the need to lower itself with a cheap shot at anyone born after 1981 - most of whom are now well into middle age and packing 15-20+ years of experience on the tools. Regardless - I agree with your last paragraph. Unicorns do exist, and most come up through MSPs, however they are now more likely to be found working as contractors in the high end, high dollar space with a very servicable day rate, or in a large enterprise where other perks make up for the difference in cash. Either way, they're not cheap and the good ones who can talk both business and tech are very, very rare. Regards, -Brad. On Sat, 16 Mar 2024, at 2:58 PM, David McIntosh wrote: > Unfortunately there are a lot of candidates out there that just think they can be an L2. These candidates are people are typically Millennials (or worse) that have some sort of IT knowledge without any practical application. As someone who specialised in Exchange/ AD for 10+ years, I found that everyone who had M365 experience, believed they could manage Exchange / AD too, surprise surprise, they couldn't when push came to shove. > > I do agree, as someone that has been in Gov, Corp and in MSP's, that the culture is different. The thing that I learnt about being in an MSPs for over 10 year is that, as much as the skill and experience diversity is worth, you are never remunerated fairly. I saw contracts saying "review after 12 months", which never happened, doing 60+ hour weeks with TOIL that you could never take or the expectation that because you were highly paid you would always be available, no matter what. > > It's unfortunate to say, but the majority of MSPs don't treat their staff well, so it's little wonder why MSP's are finding it challenging to find good candidates, even in the smaller MSP world in SYD is not unheard of for a good L2 candidate to command $120K. > > However I do think, if you widened your field i.e not stating a position, not stating salary and doing more of a 'catch all' advertisement, you will likely find the right candidate if you are prepared to negotiate salary to their skillset, who knows you might even find the awesome L1 or L3 candidate you didn't expect... > > Good luck! > > David McIntosh > Principal Solutions Architect | ICITA > > -----Original Message----- > From: AusNOG On Behalf Of ausnog-request at lists.ausnog.net > Sent: Saturday, 16 March 2024 2:12 PM > To: ausnog at lists.ausnog.net > Subject: AusNOG Digest, Vol 145, Issue 3 > > Send AusNOG mailing list submissions to > ausnog at lists.ausnog.net > > To subscribe or unsubscribe via the World Wide Web, visit > https://lists.ausnog.net/mailman/listinfo/ausnog > or, via email, send a message with subject or body 'help' to > ausnog-request at lists.ausnog.net > > You can reach the person managing the list at > ausnog-owner at lists.ausnog.net > > When replying, please edit your Subject line so it is more specific than "Re: Contents of AusNOG digest..." > > > Today's Topics: > > 1. Re: Looking for a senior service desk / L2+ support person > (Rhys Hanrahan) > 2. Re: Looking for a senior service desk / L2+ support person > (Jennifer Sims) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Sat, 16 Mar 2024 02:51:56 +0000 > From: Rhys Hanrahan > To: Elliott Willink , > "ausnog at lists.ausnog.net" > Subject: Re: [AusNOG] Looking for a senior service desk / L2+ support > person > Message-ID: <013766E2-C2B8-472F-B866-5C75D249F2AB at nexusone.com.au> > Content-Type: text/plain; charset="utf-8" > > Hi Elliot, > > Thanks for the feedback! I didn?t post the job ad myself, but I?m surprised it?s being filtered in that way as I thought we?d left things more open ended than that ? we?ve said ?put your preferred salary? and had multiple applications requesting even well over 120K ? all of them with very low skill/experience to be honest. Do you really deserve 100-120K+ when you can?t explain clearly what a router vs a switch is (typically a L1 question for us)? And don?t know what type of NBN you have at home? Or can?t explain what a 169.x.x.x IP address is and what it means when you see it? These are the kinds of candidates asking for 100-120K+ and expect to be called senior techs. Is this really where the job market is at? > > I?m sure you?re right and we?ve hopefully messed something up with the Seek posting (I hope!). Suffice it to say we?re happy to look at higher salaries for the right person. But maybe there?s something wrong with how the ad has been posted that we?re somehow attracting lower quality candidates that still expect high salaries. I am going to review this! > > Perhaps we need to adjust the wording as I wouldn?t ever expect someone to have experience in _all_ those areas (they were listed as desirable and not essential) ? but want someone who is willing to learn, and has experience in a few of those areas. So perhaps the expectation level is coming across as too high. Really we just want someone reasonably well rounded who can handle small business IT, do site visits, help with escalations, etc. Really appreciate the feedback on this, it?s super helpful. > > The 4 years experience I understand, it?s getting up there (where did you see 5+ as we need to remove that?) ? it?s interesting because when we last hired someone from an existing MSP with 3 years, it seems all they knew fairly well was Office 365, and not much else so I was left wondering if 3 years is enough these days. I wonder if this was not representative of a typical 3 years of experience ? but I was surprised at how low the fundamentals were. E.g. Having to explain that with structured cabling there is a patch panel involved when re-patching ethernet cables, or what a UPS does ? pretty basic stuff. Maybe we just haven?t been finding the right people recently (we have got lots of great very capable people on the team, to be clear), but it?s surprising the skill levels we?ve seen when interviewing recently with even multiple years of MSP or IT experience. > > Certainly I get your point about the benefits of working for a big corporate ? to be honest, I agree ? we?re not a good fit for someone who wants to work for a big corporate, it?s a totally different culture and I understand a lot will prefer that. I guess all I can say is that the people that work here love that they get a wide range of exposure and mix things up regularly, vs a larger company where you would tend to get stuck in a narrower skillset. To me ? why would you want to get stuck in a very narrow area when you can get exposure to lots more and have influence on lots more things? I think there?s lots of like minded people out there, but appreciate not everyone wants to take this path. Each to their own for sure, and get your point that we are still competing with these companies when hiring, either way. > > Clearly I have some things to look at and think about. Really appreciate you taking the time to give some feedback, it helps a lot. > Thanks! > Rhys Hanrahan | General Manager / CTO > m: 0414 83 83 43 | e: rhys at nexusone.com.au > ?Ask us about how our Channel Partnership and Referral Program can earn you passive income? > > [www.nexusone.com.au] [signature_1237010360] > > NEXUS ONE | FUSION TECHNOLOGY SOLUTIONS > p: 1800 NEXUS1 (1800 639 871) or 1800 565 845 | a: Suite 12.03 Level 12, 227 Elizabeth Street, Sydney NSW 2000 www.nexusone.com.au | www.fusiontech.com.au > > The information in this email and any accompanying attachments may contain; a. Confidential information of Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties; b. Legally privileged information of Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties; and or c. Copyright material Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties. If you have received this email in error, please notify the sender immediately and delete this message. Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd does not accept any responsibility for loss or damage arising from the use or distribution of this email. > > Please consider the environment before printing this email. > > From: Elliott Willink > Date: Friday, 15 March 2024 at 11:35 pm > To: Rhys Hanrahan , "ausnog at lists.ausnog.net" > Subject: Re: Looking for a senior service desk / L2+ support person > > Doing a quick salary filter on Seek your mid-range salary is 80k & chasing someone with 5+ years experience sysadmin/AD/Exchange/M365/Cisco/Junos/VoIP/Linux/Hosting. > > We had a similar issue tracking down staff but a reality check for us was finding out Australian ISPs were paying close to $80k for L1 business support. > > Once we adjusted our expectations we found there were plenty of excellent people out there. > > It's hard as a small business to attract good techs, why would someone work for you (MSPs don't have a great rep) when they could make the same working for a big, well known corporate? > > As an absolute shot in the dark I'd say you're looking at $120k+ for someone good based on that JD. Anyone who disagrees please send me your resume :) > > Elliott > ________________________________ > From: AusNOG on behalf of Rhys Hanrahan > Sent: Friday, March 15, 2024 4:12:00 PM > To: ausnog at lists.ausnog.net > Subject: [AusNOG] Looking for a senior service desk / L2+ support person > > > Hi All, > > > > Sorry for the noise ? just wanted to post this as we?re not having much luck finding the right candidates for a role. I was hoping that some people on this list either might be interested or know someone who might be interested in the role. Of course appreciate any feedback on the job ad too ? > > > > We are looking for someone for a Senior service desk/L2+ role ? need to be comfortable acting as an escalation point for help desk and getting involved in Windows desktop support and helping guide the service desk team. Hoping to find someone who has a passion for technology and is quite well rounded across a variety of small business IT areas, and has solid troubleshooting skills and fundamentals. > > > > There is a massive opportunity for increasing your knowledge as we do a lot more than a typical MSP ? and of course there?s the ISP and engineering side of things - the person would be interfacing with our engineering team a lot, and there would be future ability to grow into an engineering role, as you?d be exposed to all areas of the business from the start. > > > > The job ad is here: https://www.seek.com.au/job/73897923. Anyone who is interested is welcome to send an email to myself or to recruitment at fusiontech.com.au > > > > Thanks all! Have a great weekend. > > Rhys Hanrahan | General Manager / CTO > m: 0414 83 83 43 | e: rhys at nexusone.com.au > > ?Ask us about how our Channel Partnership and Referral Program can earn you passive income? > > [www.nexusone.com.au] [signature_1237010360] > > NEXUS ONE | FUSION TECHNOLOGY SOLUTIONS > p: 1800 NEXUS1 (1800 639 871) or 1800 565 845 | a: Suite 12.03 Level 12, 227 Elizabeth Street, Sydney NSW 2000 www.nexusone.com.au | www.fusiontech.com.au > > The information in this email and any accompanying attachments may contain; a. Confidential information of Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties; b. Legally privileged information of Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties; and or c. Copyright material Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties. If you have received this email in error, please notify the sender immediately and delete this message. Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd does not accept any responsibility for loss or damage arising from the use or distribution of this email. > > Please consider the environment before printing this email. > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > -------------- next part -------------- > A non-text attachment was scrubbed... > Name: image001.png > Type: image/png > Size: 13853 bytes > Desc: image001.png > URL: > -------------- next part -------------- > A non-text attachment was scrubbed... > Name: image002.png > Type: image/png > Size: 9105 bytes > Desc: image002.png > URL: > -------------- next part -------------- > A non-text attachment was scrubbed... > Name: image003.png > Type: image/png > Size: 13855 bytes > Desc: image003.png > URL: > -------------- next part -------------- > A non-text attachment was scrubbed... > Name: image004.png > Type: image/png > Size: 9107 bytes > Desc: image004.png > URL: > > ------------------------------ > > Message: 2 > Date: Sat, 16 Mar 2024 15:11:43 +1100 > From: Jennifer Sims > To: Rhys Hanrahan > Cc: ausnog at lists.ausnog.net > Subject: Re: [AusNOG] Looking for a senior service desk / L2+ support > person > Message-ID: <9D5599AD-DF44-490D-BE95-1683797D044C at jenn.id.au> > Content-Type: text/plain; charset="us-ascii" > > An HTML attachment was scrubbed... > URL: > > ------------------------------ > > Subject: Digest Footer > > _______________________________________________ > AusNOG mailing list > AusNOG at lists.ausnog.net > https://lists.ausnog.net/mailman/listinfo/ausnog > > > ------------------------------ > > End of AusNOG Digest, Vol 145, Issue 3 > ************************************** > _______________________________________________ > AusNOG mailing list > AusNOG at lists.ausnog.net > https://lists.ausnog.net/mailman/listinfo/ausnog > -------------- next part -------------- An HTML attachment was scrubbed... URL: From newton at atdot.dotat.org Sat Mar 16 22:12:46 2024 From: newton at atdot.dotat.org (Mark Newton) Date: Sat, 16 Mar 2024 22:12:46 +1100 Subject: [AusNOG] Looking for a senior service desk / L2+ support person In-Reply-To: <9D5599AD-DF44-490D-BE95-1683797D044C@jenn.id.au> References: <9D5599AD-DF44-490D-BE95-1683797D044C@jenn.id.au> Message-ID: On 16 Mar 2024, at 15:12, Jennifer Sims wrote: > > ?This is the problem I see all the time. People demanding huge salaries they can?t justify. And it ruins the process for qualified candidates. The problem here is one of perspective and expectations. The average full time adult pre tax wage in Australia is about $100,000 (give or take) https://www.abs.gov.au/statistics/labour/earnings-and-working-conditions/average-weekly-earnings-australia/nov-2023 Expecting $120,000 isn?t ?demanding huge salaries they can?t justify,? it?s the market rate for a in-demand specialist with 5 years experience. You can try offering less if you want, but that?s how you get the desperate ones who can?t get work anywhere else, and maybe that won?t work out so well for you. If you can?t hire, offer more money and see who you flush out. There are plenty of people out there, if you?re not getting quality applicants it?s because you?re below market rates. - mark -------------- next part -------------- An HTML attachment was scrubbed... URL: From rhys at nexusone.com.au Sat Mar 16 22:27:06 2024 From: rhys at nexusone.com.au (Rhys Hanrahan) Date: Sat, 16 Mar 2024 11:27:06 +0000 Subject: [AusNOG] AusNOG Digest, Vol 145, Issue 3 In-Reply-To: <9d7707d9-8e9b-4cb2-ba3a-6786b7831035@app.fastmail.com> References: <5DE1B75B9F74114C8D04916F08DAAE8001BC465E@mb001> <9d7707d9-8e9b-4cb2-ba3a-6786b7831035@app.fastmail.com> Message-ID: <976F33F8-4E60-4F75-9B74-0435825728ED@nexusone.com.au> Hi All, So, painting all MSPs with the same brush is valid and OK, but that is a cheap shot? Personally, I don?t think either generalisation is fair to do. For the record, I?m in my early 30s and would fall into the millennial category. I feel like I need to point out that this is about a L2 hire (hell even a good L1 with prior experience so we?re not starting at zero) we?re not talking about unicorns here with 10-20 years of experience. My only real gripe at the moment is we?re seeing lots of people asking for six figure salaries, but not even knowing the basics that I learned when I was in high school, nor do they show any real passion for tech, and like Jen said, really can?t back it up. So I?m not sure how we got here? Sure we need ?unicorns? on staff, but that?s reserved for the more senior engineering staff, and the salary reflects that. For a L2 you?re not expecting them to ?talk business? on any serious level unless they are looking to move up in their role, that?s for management to do ultimately ? just have half decent customer service skills and care about doing a good job, instead of doing a poor job and leaving things broken for the customer and then I have to deal with complaints and risk losing the customer. It?s a service desk role, after all. But I agree, it can be hard to find a balance between tech and CS , but for a L2 role being an escalation point (and hopefully someone who has come up through a helpdesk role) I?d be more focused on technical ability than I would customer service. I don?t know that I agree it rises to the level of unicorn ? to me that?s for your high level engineering roles, which are different salary brackets again. I feel a need to defend us after a lot of negative generalisations about MSPs ? I?m sure that?s based on experience. I understand there?s lots of really small MSPs out there and you end up wearing a lot of hats, and I would even say where we were 8-10 years ago with 4-5 staff was probably similar and I dealt with similar as an employee myself at one point, but as you grow, that stops. Certainly the idea of just skipping annual reviews and not letting people take leave, or putting them in a position where they feel they can?t, is not OK. I don?t really want to be lumped in with companies that just leech their staff dry till they leave ? we?ve worked hard to grow and to be a place where people want to work, and continue to work at it. As someone these days in charge of the overall direction of the company, losing good staff is too important, and for those that are performing well, I?d much rather have a frank discussion about what kind of salary a staff member wants to be on, then risk them deciding the only way to get a good raise is to job-hop and not even talk to me ? and I would say all our staff right now are open about that sort of thing, and I encourage it. Staff retention is so valuable, the difficulty in finding the right people is high (obviously, given the situation I am in!) and it takes a good 6 months before even a good person can really start to know your customers and your systems. I feel sorry for the staff (and the companies) who don?t get to experience this attitude. On the other hand, I also want to work with staff that have a good attitude and care about doing good work, and have the skills to do it. I agree with the comments that removing all limits on salary range is the key ? that?s what we did last time we hired a senior engineer (not helpdesk) role and it worked out great. At least then we can have a conversation. I think the only point of contention for me personally is, what skill level is worth a high salary. Where the problem comes in is that, sorry, I am not willing to pay a six figure salary for someone who doesn?t know even the basics, but thinks they?re automatically a senior because they?ve been a mediocre L1 for a number of years, but I wouldn?t even want to hire then as an L1. To me, you?d better be quite solid technically for small business IT systems, with good logical thinking skills, and you do need to be able to have some basic level of customer service skills if you?re doing service desk, but I?m not expecting anything too major, and eventually I?d want to move you onto the engineering team if you want that, anyway. Anyone who fits what we?re after, I want to talk to you, and I want to know what you think you?re worth as I ultimately just want to find the right person for our team. I really appreciate all the feedback, and we?ll certainly be making some adjustments to the ad based on this. I?m sorry if I?ve opened a can of worms, but I also think it?s a valuable discussion to have. Thanks! Rhys Hanrahan | General Manager / CTO m: 0414 83 83 43 | e: rhys at nexusone.com.au ?Ask us about how our Channel Partnership and Referral Program can earn you passive income? [www.nexusone.com.au] [signature_1237010360] NEXUS ONE | FUSION TECHNOLOGY SOLUTIONS p: 1800 NEXUS1 (1800 639 871) or 1800 565 845 | a: Suite 12.03 Level 12, 227 Elizabeth Street, Sydney NSW 2000 www.nexusone.com.au | www.fusiontech.com.au The information in this email and any accompanying attachments may contain; a. Confidential information of Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties; b. Legally privileged information of Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties; and or c. Copyright material Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties. If you have received this email in error, please notify the sender immediately and delete this message. Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd does not accept any responsibility for loss or damage arising from the use or distribution of this email. Please consider the environment before printing this email. From: AusNOG on behalf of Brad Peczka Date: Saturday, 16 March 2024 at 8:25 pm To: "ausnog at lists.ausnog.net" Subject: Re: [AusNOG] AusNOG Digest, Vol 145, Issue 3 It's shame that an otherwise perfectly valid reply felt the need to lower itself with a cheap shot at anyone born after 1981 - most of whom are now well into middle age and packing 15-20+ years of experience on the tools. Regardless - I agree with your last paragraph. Unicorns do exist, and most come up through MSPs, however they are now more likely to be found working as contractors in the high end, high dollar space with a very servicable day rate, or in a large enterprise where other perks make up for the difference in cash. Either way, they're not cheap and the good ones who can talk both business and tech are very, very rare. Regards, -Brad. On Sat, 16 Mar 2024, at 2:58 PM, David McIntosh wrote: Unfortunately there are a lot of candidates out there that just think they can be an L2. These candidates are people are typically Millennials (or worse) that have some sort of IT knowledge without any practical application. As someone who specialised in Exchange/ AD for 10+ years, I found that everyone who had M365 experience, believed they could manage Exchange / AD too, surprise surprise, they couldn't when push came to shove. I do agree, as someone that has been in Gov, Corp and in MSP's, that the culture is different. The thing that I learnt about being in an MSPs for over 10 year is that, as much as the skill and experience diversity is worth, you are never remunerated fairly. I saw contracts saying "review after 12 months", which never happened, doing 60+ hour weeks with TOIL that you could never take or the expectation that because you were highly paid you would always be available, no matter what. It's unfortunate to say, but the majority of MSPs don't treat their staff well, so it's little wonder why MSP's are finding it challenging to find good candidates, even in the smaller MSP world in SYD is not unheard of for a good L2 candidate to command $120K. However I do think, if you widened your field i.e not stating a position, not stating salary and doing more of a 'catch all' advertisement, you will likely find the right candidate if you are prepared to negotiate salary to their skillset, who knows you might even find the awesome L1 or L3 candidate you didn't expect... Good luck! David McIntosh Principal Solutions Architect | ICITA -----Original Message----- From: AusNOG > On Behalf Of ausnog-request at lists.ausnog.net Sent: Saturday, 16 March 2024 2:12 PM To: ausnog at lists.ausnog.net Subject: AusNOG Digest, Vol 145, Issue 3 Send AusNOG mailing list submissions to ausnog at lists.ausnog.net To subscribe or unsubscribe via the World Wide Web, visit https://lists.ausnog.net/mailman/listinfo/ausnog or, via email, send a message with subject or body 'help' to ausnog-request at lists.ausnog.net You can reach the person managing the list at ausnog-owner at lists.ausnog.net When replying, please edit your Subject line so it is more specific than "Re: Contents of AusNOG digest..." Today's Topics: 1. Re: Looking for a senior service desk / L2+ support person (Rhys Hanrahan) 2. Re: Looking for a senior service desk / L2+ support person (Jennifer Sims) ---------------------------------------------------------------------- Message: 1 Date: Sat, 16 Mar 2024 02:51:56 +0000 From: Rhys Hanrahan > To: Elliott Willink >, "ausnog at lists.ausnog.net" > Subject: Re: [AusNOG] Looking for a senior service desk / L2+ support person Message-ID: <013766E2-C2B8-472F-B866-5C75D249F2AB at nexusone.com.au> Content-Type: text/plain; charset="utf-8" Hi Elliot, Thanks for the feedback! I didn?t post the job ad myself, but I?m surprised it?s being filtered in that way as I thought we?d left things more open ended than that ? we?ve said ?put your preferred salary? and had multiple applications requesting even well over 120K ? all of them with very low skill/experience to be honest. Do you really deserve 100-120K+ when you can?t explain clearly what a router vs a switch is (typically a L1 question for us)? And don?t know what type of NBN you have at home? Or can?t explain what a 169.x.x.x IP address is and what it means when you see it? These are the kinds of candidates asking for 100-120K+ and expect to be called senior techs. Is this really where the job market is at? I?m sure you?re right and we?ve hopefully messed something up with the Seek posting (I hope!). Suffice it to say we?re happy to look at higher salaries for the right person. But maybe there?s something wrong with how the ad has been posted that we?re somehow attracting lower quality candidates that still expect high salaries. I am going to review this! Perhaps we need to adjust the wording as I wouldn?t ever expect someone to have experience in _all_ those areas (they were listed as desirable and not essential) ? but want someone who is willing to learn, and has experience in a few of those areas. So perhaps the expectation level is coming across as too high. Really we just want someone reasonably well rounded who can handle small business IT, do site visits, help with escalations, etc. Really appreciate the feedback on this, it?s super helpful. The 4 years experience I understand, it?s getting up there (where did you see 5+ as we need to remove that?) ? it?s interesting because when we last hired someone from an existing MSP with 3 years, it seems all they knew fairly well was Office 365, and not much else so I was left wondering if 3 years is enough these days. I wonder if this was not representative of a typical 3 years of experience ? but I was surprised at how low the fundamentals were. E.g. Having to explain that with structured cabling there is a patch panel involved when re-patching ethernet cables, or what a UPS does ? pretty basic stuff. Maybe we just haven?t been finding the right people recently (we have got lots of great very capable people on the team, to be clear), but it?s surprising the skill levels we?ve seen when interviewing recently with even multiple years of MSP or IT experience. Certainly I get your point about the benefits of working for a big corporate ? to be honest, I agree ? we?re not a good fit for someone who wants to work for a big corporate, it?s a totally different culture and I understand a lot will prefer that. I guess all I can say is that the people that work here love that they get a wide range of exposure and mix things up regularly, vs a larger company where you would tend to get stuck in a narrower skillset. To me ? why would you want to get stuck in a very narrow area when you can get exposure to lots more and have influence on lots more things? I think there?s lots of like minded people out there, but appreciate not everyone wants to take this path. Each to their own for sure, and get your point that we are still competing with these companies when hiring, either way. Clearly I have some things to look at and think about. Really appreciate you taking the time to give some feedback, it helps a lot. Thanks! Rhys Hanrahan | General Manager / CTO m: 0414 83 83 43 | e: rhys at nexusone.com.au> ?Ask us about how our Channel Partnership and Referral Program can earn you passive income? [www.nexusone.com.au] [signature_1237010360] NEXUS ONE | FUSION TECHNOLOGY SOLUTIONS p: 1800 NEXUS1 (1800 639 871) or 1800 565 845 | a: Suite 12.03 Level 12, 227 Elizabeth Street, Sydney NSW 2000 www.nexusone.com.au | www.fusiontech.com.au The information in this email and any accompanying attachments may contain; a. Confidential information of Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties; b. Legally privileged information of Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties; and or c. Copyright material Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties. If you have received this email in error, please notify the sender immediately and delete this message. Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd does not accept any responsibility for loss or damage arising from the use or distribution of this email. Please consider the environment before printing this email. From: Elliott Willink > Date: Friday, 15 March 2024 at 11:35 pm To: Rhys Hanrahan >, "ausnog at lists.ausnog.net" > Subject: Re: Looking for a senior service desk / L2+ support person Doing a quick salary filter on Seek your mid-range salary is 80k & chasing someone with 5+ years experience sysadmin/AD/Exchange/M365/Cisco/Junos/VoIP/Linux/Hosting. We had a similar issue tracking down staff but a reality check for us was finding out Australian ISPs were paying close to $80k for L1 business support. Once we adjusted our expectations we found there were plenty of excellent people out there. It's hard as a small business to attract good techs, why would someone work for you (MSPs don't have a great rep) when they could make the same working for a big, well known corporate? As an absolute shot in the dark I'd say you're looking at $120k+ for someone good based on that JD. Anyone who disagrees please send me your resume :) Elliott ________________________________ From: AusNOG > on behalf of Rhys Hanrahan > Sent: Friday, March 15, 2024 4:12:00 PM To: ausnog at lists.ausnog.net > Subject: [AusNOG] Looking for a senior service desk / L2+ support person Hi All, Sorry for the noise ? just wanted to post this as we?re not having much luck finding the right candidates for a role. I was hoping that some people on this list either might be interested or know someone who might be interested in the role. Of course appreciate any feedback on the job ad too ? We are looking for someone for a Senior service desk/L2+ role ? need to be comfortable acting as an escalation point for help desk and getting involved in Windows desktop support and helping guide the service desk team. Hoping to find someone who has a passion for technology and is quite well rounded across a variety of small business IT areas, and has solid troubleshooting skills and fundamentals. There is a massive opportunity for increasing your knowledge as we do a lot more than a typical MSP ? and of course there?s the ISP and engineering side of things - the person would be interfacing with our engineering team a lot, and there would be future ability to grow into an engineering role, as you?d be exposed to all areas of the business from the start. The job ad is here: https://www.seek.com.au/job/73897923. Anyone who is interested is welcome to send an email to myself or to recruitment at fusiontech.com.au> Thanks all! Have a great weekend. Rhys Hanrahan | General Manager / CTO m: 0414 83 83 43 | e: rhys at nexusone.com.au> ?Ask us about how our Channel Partnership and Referral Program can earn you passive income? [www.nexusone.com.au] [signature_1237010360] NEXUS ONE | FUSION TECHNOLOGY SOLUTIONS p: 1800 NEXUS1 (1800 639 871) or 1800 565 845 | a: Suite 12.03 Level 12, 227 Elizabeth Street, Sydney NSW 2000 www.nexusone.com.au | www.fusiontech.com.au The information in this email and any accompanying attachments may contain; a. Confidential information of Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties; b. Legally privileged information of Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties; and or c. Copyright material Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd or third parties. If you have received this email in error, please notify the sender immediately and delete this message. Fusion Technology Solutions Pty Ltd, Nexus One Pty Ltd does not accept any responsibility for loss or damage arising from the use or distribution of this email. Please consider the environment before printing this email. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 13853 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 9105 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 13855 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 9107 bytes Desc: image004.png URL: ------------------------------ Message: 2 Date: Sat, 16 Mar 2024 15:11:43 +1100 From: Jennifer Sims > To: Rhys Hanrahan > Cc: ausnog at lists.ausnog.net Subject: Re: [AusNOG] Looking for a senior service desk / L2+ support person Message-ID: <9D5599AD-DF44-490D-BE95-1683797D044C at jenn.id.au> Content-Type: text/plain; charset="us-ascii" An HTML attachment was scrubbed... URL: ------------------------------ Subject: Digest Footer _______________________________________________ AusNOG mailing list AusNOG at lists.ausnog.net https://lists.ausnog.net/mailman/listinfo/ausnog ------------------------------ End of AusNOG Digest, Vol 145, Issue 3 ************************************** _______________________________________________ AusNOG mailing list AusNOG at lists.ausnog.net https://lists.ausnog.net/mailman/listinfo/ausnog -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 13853 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 9105 bytes Desc: image002.png URL: From markzzzsmith at gmail.com Mon Mar 18 00:34:32 2024 From: markzzzsmith at gmail.com (Mark Smith) Date: Sun, 17 Mar 2024 23:34:32 +1000 Subject: [AusNOG] That's not a cutover. THIS is a cutover! Message-ID: Courtesy of Nathan at NZNOG. Where have the Gary Brannons of the industry gone? The hair, the moustache and those glasses! https://youtu.be/saRir95iIWk?si=oS1AjiSqcUnxmvKb -------------- next part -------------- An HTML attachment was scrubbed... URL: From glenn.satchell at uniq.com.au Mon Mar 18 13:43:57 2024 From: glenn.satchell at uniq.com.au (glenn.satchell at uniq.com.au) Date: Mon, 18 Mar 2024 13:43:57 +1100 Subject: [AusNOG] That's not a cutover. THIS is a cutover! In-Reply-To: References: Message-ID: <88e8a1bc1c96cc07f158c53a7a864c97@uniq.com.au> I guess they don't plan on doing a rollback :) regards, Glenn On 2024-03-18 00:34, Mark Smith wrote: > Courtesy of Nathan at NZNOG. > > Where have the Gary Brannons of the industry gone? The hair, the > moustache and those glasses! > https://youtu.be/saRir95iIWk?si=oS1AjiSqcUnxmvKb > > _______________________________________________ > AusNOG mailing list > AusNOG at lists.ausnog.net > https://lists.ausnog.net/mailman/listinfo/ausnog -------------- next part -------------- An HTML attachment was scrubbed... URL: From siridar at gmail.com Mon Mar 18 13:52:15 2024 From: siridar at gmail.com (Scott Wilson) Date: Mon, 18 Mar 2024 12:52:15 +1000 Subject: [AusNOG] That's not a cutover. THIS is a cutover! In-Reply-To: References: Message-ID: Back in the day when I worked for Telstra Wholesale we did ISP cutovers from Telstra ADSL to the Spectrum Share product. Teams of techs would go into exchanges and cut them over, then hand over the FNN's to the teams in the office to make the billing changes. Some poor schlub (...me) had to compare the "remove" list with the "add" list (by hand, with a highlighter pen!) to figure out if there were any "removes" without corresponding "adds" - then fix the mistake. Automating that comparison process was the first software I wrote where I got paid for it. On Sun, 17 Mar 2024 at 23:35, Mark Smith wrote: > Courtesy of Nathan at NZNOG. > > Where have the Gary Brannons of the industry gone? The hair, the moustache > and those glasses! > > https://youtu.be/saRir95iIWk?si=oS1AjiSqcUnxmvKb > > _______________________________________________ > AusNOG mailing list > AusNOG at lists.ausnog.net > https://lists.ausnog.net/mailman/listinfo/ausnog > -------------- next part -------------- An HTML attachment was scrubbed... URL: From lauricat at fastmail.fm Mon Mar 18 15:23:31 2024 From: lauricat at fastmail.fm (lauricat at fastmail.fm) Date: Mon, 18 Mar 2024 15:23:31 +1100 Subject: [AusNOG] That's not a cutover. THIS is a cutover! In-Reply-To: References: Message-ID: <6a8badce-61b5-47bf-9bde-668f77ff4fcd@betaapp.fastmail.com> Hey! I used to work on that old cross-bar stuff! Not with Telecom Australia, but with the railways. We used it for SCADA on HV substations. We cut over in late 1990's. As yes, we used cable cutters like those! And a mullet! Cheers Laurie. ----- Original message ----- From: Mark Smith To: "" Subject: [AusNOG] That's not a cutover. THIS is a cutover! Date: Monday, 18 March 2024 12:34 AM Courtesy of Nathan at NZNOG. Where have the Gary Brannons of the industry gone? The hair, the moustache and those glasses! https://youtu.be/saRir95iIWk?si=oS1AjiSqcUnxmvKb _______________________________________________ AusNOG mailing list AusNOG at lists.ausnog.net https://lists.ausnog.net/mailman/listinfo/ausnog From lauricat at fastmail.fm Tue Mar 19 13:19:35 2024 From: lauricat at fastmail.fm (lauricat at fastmail.fm) Date: Tue, 19 Mar 2024 13:19:35 +1100 Subject: [AusNOG] Telstra Outage? In-Reply-To: <6a8badce-61b5-47bf-9bde-668f77ff4fcd@betaapp.fastmail.com> References: <6a8badce-61b5-47bf-9bde-668f77ff4fcd@betaapp.fastmail.com> Message-ID: <66eab458-3161-4094-a858-1315b8a537b5@betaapp.fastmail.com> Is this a thing? I am having all sorts of trouble in regional Victoria. This is all I can find (yet). I cannot ascertain the time of the story they presented.. https://7news.com.au/video/news/telstra-outage-customers-experiencing-major-connectivity-issues-bc-6327056326112 Anyone else? Cheers Laurie. Victoria. From Nathan.Brookfield at iperium.com.au Tue Mar 19 13:22:13 2024 From: Nathan.Brookfield at iperium.com.au (Nathan Brookfield) Date: Tue, 19 Mar 2024 02:22:13 +0000 Subject: [AusNOG] Telstra Outage? In-Reply-To: <66eab458-3161-4094-a858-1315b8a537b5@betaapp.fastmail.com> References: <6a8badce-61b5-47bf-9bde-668f77ff4fcd@betaapp.fastmail.com> <66eab458-3161-4094-a858-1315b8a537b5@betaapp.fastmail.com> Message-ID: I haven't heard a single thing about this or noticed a thing must have been pretty isolated! -----Original Message----- From: AusNOG On Behalf Of lauricat at fastmail.fm Sent: Tuesday, March 19, 2024 1:20 PM To: ausnog at lists.ausnog.net Subject: [AusNOG] Telstra Outage? Is this a thing? I am having all sorts of trouble in regional Victoria. This is all I can find (yet). I cannot ascertain the time of the story they presented.. https://7news.com.au/video/news/telstra-outage-customers-experiencing-major-connectivity-issues-bc-6327056326112 Anyone else? Cheers Laurie. Victoria. _______________________________________________ AusNOG mailing list AusNOG at lists.ausnog.net https://lists.ausnog.net/mailman/listinfo/ausnog From Nathan.Brookfield at iperium.com.au Tue Mar 19 13:35:45 2024 From: Nathan.Brookfield at iperium.com.au (Nathan Brookfield) Date: Tue, 19 Mar 2024 02:35:45 +0000 Subject: [AusNOG] Telstra Outage? In-Reply-To: References: <6a8badce-61b5-47bf-9bde-668f77ff4fcd@betaapp.fastmail.com> <66eab458-3161-4094-a858-1315b8a537b5@betaapp.fastmail.com> Message-ID: Seems like it might have been CGNAT issues so impacting data only and only when behind the NAT's in NSW. From: Christopher Hawker Sent: Tuesday, March 19, 2024 1:26 PM To: Nathan Brookfield ; lauricat at fastmail.fm; ausnog at lists.ausnog.net Subject: Re: [AusNOG] Telstra Outage? ~200 mobile devices scattered across VIC, NSW and QLD, not heard a peep about any issues. - CH Get Outlook for Android ________________________________ From: AusNOG > on behalf of Nathan Brookfield > Sent: Tuesday, March 19, 2024 12:22:13 PM To: lauricat at fastmail.fm >; ausnog at lists.ausnog.net > Subject: Re: [AusNOG] Telstra Outage? I haven't heard a single thing about this or noticed a thing must have been pretty isolated! -----Original Message----- From: AusNOG > On Behalf Of lauricat at fastmail.fm Sent: Tuesday, March 19, 2024 1:20 PM To: ausnog at lists.ausnog.net Subject: [AusNOG] Telstra Outage? Is this a thing? I am having all sorts of trouble in regional Victoria. This is all I can find (yet). I cannot ascertain the time of the story they presented.. https://7news.com.au/video/news/telstra-outage-customers-experiencing-major-connectivity-issues-bc-6327056326112 Anyone else? Cheers Laurie. Victoria. _______________________________________________ AusNOG mailing list AusNOG at lists.ausnog.net https://lists.ausnog.net/mailman/listinfo/ausnog _______________________________________________ AusNOG mailing list AusNOG at lists.ausnog.net https://lists.ausnog.net/mailman/listinfo/ausnog -------------- next part -------------- An HTML attachment was scrubbed... URL: From cbbrown at gmail.com Tue Mar 19 13:48:45 2024 From: cbbrown at gmail.com (Chris Brown) Date: Tue, 19 Mar 2024 10:48:45 +0800 Subject: [AusNOG] Telstra Outage? In-Reply-To: References: <6a8badce-61b5-47bf-9bde-668f77ff4fcd@betaapp.fastmail.com> <66eab458-3161-4094-a858-1315b8a537b5@betaapp.fastmail.com> Message-ID: I don't have any insight but downdetector is going crazy so something must be happening. https://downdetector.com.au/status/telstra/ On Tue, 19 Mar 2024 at 10:35, Nathan Brookfield < Nathan.Brookfield at iperium.com.au> wrote: > Seems like it might have been CGNAT issues so impacting data only and only > when behind the NAT?s in NSW. > > > > *From:* Christopher Hawker > *Sent:* Tuesday, March 19, 2024 1:26 PM > *To:* Nathan Brookfield ; > lauricat at fastmail.fm; ausnog at lists.ausnog.net > *Subject:* Re: [AusNOG] Telstra Outage? > > > > ~200 mobile devices scattered across VIC, NSW and QLD, not heard a peep > about any issues. > > > > - CH > > > > Get Outlook for Android > ------------------------------ > > *From:* AusNOG on behalf of Nathan > Brookfield > *Sent:* Tuesday, March 19, 2024 12:22:13 PM > *To:* lauricat at fastmail.fm ; ausnog at lists.ausnog.net > > *Subject:* Re: [AusNOG] Telstra Outage? > > > > I haven't heard a single thing about this or noticed a thing must have > been pretty isolated! > > -----Original Message----- > From: AusNOG On Behalf Of > lauricat at fastmail.fm > Sent: Tuesday, March 19, 2024 1:20 PM > To: ausnog at lists.ausnog.net > Subject: [AusNOG] Telstra Outage? > > Is this a thing? > > I am having all sorts of trouble in regional Victoria. > > This is all I can find (yet). I cannot ascertain the time of the story > they presented.. > > > https://7news.com.au/video/news/telstra-outage-customers-experiencing-major-connectivity-issues-bc-6327056326112 > > Anyone else? > > Cheers > > Laurie. > > Victoria. > _______________________________________________ > AusNOG mailing list > AusNOG at lists.ausnog.net > https://lists.ausnog.net/mailman/listinfo/ausnog > _______________________________________________ > AusNOG mailing list > AusNOG at lists.ausnog.net > https://lists.ausnog.net/mailman/listinfo/ausnog > _______________________________________________ > AusNOG mailing list > AusNOG at lists.ausnog.net > https://lists.ausnog.net/mailman/listinfo/ausnog > -------------- next part -------------- An HTML attachment was scrubbed... URL: From noel.butler at ausics.net Tue Mar 19 13:58:36 2024 From: noel.butler at ausics.net (Noel Butler) Date: Tue, 19 Mar 2024 12:58:36 +1000 Subject: [AusNOG] Telstra Outage? In-Reply-To: References: <6a8badce-61b5-47bf-9bde-668f77ff4fcd@betaapp.fastmail.com> <66eab458-3161-4094-a858-1315b8a537b5@betaapp.fastmail.com> Message-ID: <69f683616f7502e2b9b35ec3f3722d94@ausics.net> Voice and data fine in northern Brisbane On 19/03/2024 12:48, Chris Brown wrote: > I don't have any insight but downdetector is going crazy so something > must be happening. https://downdetector.com.au/status/telstra/ > > On Tue, 19 Mar 2024 at 10:35, Nathan Brookfield > wrote: > >> Seems like it might have been CGNAT issues so impacting data only and >> only when behind the NAT's in NSW. -- Regards, Noel Butler -------------- next part -------------- An HTML attachment was scrubbed... URL: From andrew at oakeley.com.au Tue Mar 19 14:05:42 2024 From: andrew at oakeley.com.au (Andrew Oakeley) Date: Tue, 19 Mar 2024 03:05:42 +0000 Subject: [AusNOG] Telstra Outage? In-Reply-To: References: <6a8badce-61b5-47bf-9bde-668f77ff4fcd@betaapp.fastmail.com> <66eab458-3161-4094-a858-1315b8a537b5@betaapp.fastmail.com> Message-ID: Perth intermittently no voice on calls. Telstra mobile to/from other mobiles and landlines with both Telstra and other carriers. Calls connect but no sound either direction. From: AusNOG On Behalf Of Chris Brown Sent: Tuesday, March 19, 2024 10:49 AM To: Nathan Brookfield Cc: ausnog at lists.ausnog.net; Christopher Hawker Subject: Re: [AusNOG] Telstra Outage? I don't have any insight but downdetector is going crazy so something must be happening. https://downdetector.com.au/status/telstra/ On Tue, 19 Mar 2024 at 10:35, Nathan Brookfield > wrote: Seems like it might have been CGNAT issues so impacting data only and only when behind the NAT?s in NSW. From: Christopher Hawker > Sent: Tuesday, March 19, 2024 1:26 PM To: Nathan Brookfield >; lauricat at fastmail.fm; ausnog at lists.ausnog.net Subject: Re: [AusNOG] Telstra Outage? ~200 mobile devices scattered across VIC, NSW and QLD, not heard a peep about any issues. - CH Get Outlook for Android ________________________________ From: AusNOG > on behalf of Nathan Brookfield > Sent: Tuesday, March 19, 2024 12:22:13 PM To: lauricat at fastmail.fm >; ausnog at lists.ausnog.net > Subject: Re: [AusNOG] Telstra Outage? I haven't heard a single thing about this or noticed a thing must have been pretty isolated! -----Original Message----- From: AusNOG > On Behalf Of lauricat at fastmail.fm Sent: Tuesday, March 19, 2024 1:20 PM To: ausnog at lists.ausnog.net Subject: [AusNOG] Telstra Outage? Is this a thing? I am having all sorts of trouble in regional Victoria. This is all I can find (yet). I cannot ascertain the time of the story they presented.. https://7news.com.au/video/news/telstra-outage-customers-experiencing-major-connectivity-issues-bc-6327056326112 Anyone else? Cheers Laurie. Victoria. _______________________________________________ AusNOG mailing list AusNOG at lists.ausnog.net https://lists.ausnog.net/mailman/listinfo/ausnog _______________________________________________ AusNOG mailing list AusNOG at lists.ausnog.net https://lists.ausnog.net/mailman/listinfo/ausnog _______________________________________________ AusNOG mailing list AusNOG at lists.ausnog.net https://lists.ausnog.net/mailman/listinfo/ausnog -------------- next part -------------- An HTML attachment was scrubbed... URL: From cameron.murray at gmail.com Tue Mar 19 14:07:47 2024 From: cameron.murray at gmail.com (Cameron Murray) Date: Tue, 19 Mar 2024 13:07:47 +1000 Subject: [AusNOG] Telstra Outage? In-Reply-To: References: <6a8badce-61b5-47bf-9bde-668f77ff4fcd@betaapp.fastmail.com> <66eab458-3161-4094-a858-1315b8a537b5@betaapp.fastmail.com> Message-ID: We're seeing some Telstra > Telstra no audio in Brisbane Kind Regards Cameron Murray 0402573549 On Tue, Mar 19, 2024 at 1:05?PM Andrew Oakeley wrote: > > > Perth intermittently no voice on calls. > > Telstra mobile to/from other mobiles and landlines with both Telstra and > other carriers. > Calls connect but no sound either direction. > > > > > > *From:* AusNOG *On Behalf Of *Chris > Brown > *Sent:* Tuesday, March 19, 2024 10:49 AM > *To:* Nathan Brookfield > *Cc:* ausnog at lists.ausnog.net; Christopher Hawker > *Subject:* Re: [AusNOG] Telstra Outage? > > > > I don't have any insight but downdetector is going crazy so something must > be happening. https://downdetector.com.au/status/telstra/ > > > > > > > > On Tue, 19 Mar 2024 at 10:35, Nathan Brookfield < > Nathan.Brookfield at iperium.com.au> wrote: > > Seems like it might have been CGNAT issues so impacting data only and only > when behind the NAT?s in NSW. > > > > *From:* Christopher Hawker > *Sent:* Tuesday, March 19, 2024 1:26 PM > *To:* Nathan Brookfield ; > lauricat at fastmail.fm; ausnog at lists.ausnog.net > *Subject:* Re: [AusNOG] Telstra Outage? > > > > ~200 mobile devices scattered across VIC, NSW and QLD, not heard a peep > about any issues. > > > > - CH > > > > Get Outlook for Android > ------------------------------ > > *From:* AusNOG on behalf of Nathan > Brookfield > *Sent:* Tuesday, March 19, 2024 12:22:13 PM > *To:* lauricat at fastmail.fm ; ausnog at lists.ausnog.net > > *Subject:* Re: [AusNOG] Telstra Outage? > > > > I haven't heard a single thing about this or noticed a thing must have > been pretty isolated! > > -----Original Message----- > From: AusNOG On Behalf Of > lauricat at fastmail.fm > Sent: Tuesday, March 19, 2024 1:20 PM > To: ausnog at lists.ausnog.net > Subject: [AusNOG] Telstra Outage? > > Is this a thing? > > I am having all sorts of trouble in regional Victoria. > > This is all I can find (yet). I cannot ascertain the time of the story > they presented.. > > > https://7news.com.au/video/news/telstra-outage-customers-experiencing-major-connectivity-issues-bc-6327056326112 > > Anyone else? > > Cheers > > Laurie. > > Victoria. > _______________________________________________ > AusNOG mailing list > AusNOG at lists.ausnog.net > https://lists.ausnog.net/mailman/listinfo/ausnog > _______________________________________________ > AusNOG mailing list > AusNOG at lists.ausnog.net > https://lists.ausnog.net/mailman/listinfo/ausnog > > _______________________________________________ > AusNOG mailing list > AusNOG at lists.ausnog.net > https://lists.ausnog.net/mailman/listinfo/ausnog > > _______________________________________________ > AusNOG mailing list > AusNOG at lists.ausnog.net > https://lists.ausnog.net/mailman/listinfo/ausnog > -------------- next part -------------- An HTML attachment was scrubbed... URL: From lauricat at fastmail.fm Tue Mar 19 14:42:25 2024 From: lauricat at fastmail.fm (lauricat at fastmail.fm) Date: Tue, 19 Mar 2024 14:42:25 +1100 Subject: [AusNOG] Telstra Outage? In-Reply-To: References: <6a8badce-61b5-47bf-9bde-668f77ff4fcd@betaapp.fastmail.com> <66eab458-3161-4094-a858-1315b8a537b5@betaapp.fastmail.com> Message-ID: <0bb746a8-f122-47eb-a295-66833ea69bed@betaapp.fastmail.com> Yes! This exactly what I'm getting. Call is connected, but no sound either direction. This is Telstra Post-paid and Boost. Cheers Laurie. ----- Original message ----- From: Andrew Oakeley To: "ausnog at lists.ausnog.net" Subject: Re: [AusNOG] Telstra Outage? Date: Tuesday, 19 March 2024 2:05 PM Perth intermittently no voice on calls. Telstra mobile to/from other mobiles and landlines with both Telstra and other carriers. Calls connect but no sound either direction. From: AusNOG On Behalf Of Chris Brown Sent: Tuesday, March 19, 2024 10:49 AM To: Nathan Brookfield Cc: ausnog at lists.ausnog.net; Christopher Hawker Subject: Re: [AusNOG] Telstra Outage? I don't have any insight but downdetector is going crazy so something must be happening. https://downdetector.com.au/status/telstra/ On Tue, 19 Mar 2024 at 10:35, Nathan Brookfield > wrote: Seems like it might have been CGNAT issues so impacting data only and only when behind the NAT?s in NSW. From: Christopher Hawker > Sent: Tuesday, March 19, 2024 1:26 PM To: Nathan Brookfield >; lauricat at fastmail.fm; ausnog at lists.ausnog.net Subject: Re: [AusNOG] Telstra Outage? ~200 mobile devices scattered across VIC, NSW and QLD, not heard a peep about any issues. - CH Get Outlook for Android ________________________________ From: AusNOG > on behalf of Nathan Brookfield > Sent: Tuesday, March 19, 2024 12:22:13 PM To: lauricat at fastmail.fm >; ausnog at lists.ausnog.net > Subject: Re: [AusNOG] Telstra Outage? I haven't heard a single thing about this or noticed a thing must have been pretty isolated! -----Original Message----- From: AusNOG > On Behalf Of lauricat at fastmail.fm Sent: Tuesday, March 19, 2024 1:20 PM To: ausnog at lists.ausnog.net Subject: [AusNOG] Telstra Outage? Is this a thing? I am having all sorts of trouble in regional Victoria. This is all I can find (yet). I cannot ascertain the time of the story they presented.. https://7news.com.au/video/news/telstra-outage-customers-experiencing-major-connectivity-issues-bc-6327056326112 Anyone else? Cheers Laurie. Victoria. _______________________________________________ AusNOG mailing list AusNOG at lists.ausnog.net https://lists.ausnog.net/mailman/listinfo/ausnog _______________________________________________ AusNOG mailing list AusNOG at lists.ausnog.net https://lists.ausnog.net/mailman/listinfo/ausnog _______________________________________________ AusNOG mailing list AusNOG at lists.ausnog.net https://lists.ausnog.net/mailman/listinfo/ausnog _______________________________________________ AusNOG mailing list AusNOG at lists.ausnog.net https://lists.ausnog.net/mailman/listinfo/ausnog From lauricat at fastmail.fm Tue Mar 19 14:44:53 2024 From: lauricat at fastmail.fm (lauricat at fastmail.fm) Date: Tue, 19 Mar 2024 14:44:53 +1100 Subject: [AusNOG] Telstra Outage? In-Reply-To: References: <6a8badce-61b5-47bf-9bde-668f77ff4fcd@betaapp.fastmail.com> <66eab458-3161-4094-a858-1315b8a537b5@betaapp.fastmail.com> Message-ID: <68eabe1a-0c68-4984-8221-074b783380b0@betaapp.fastmail.com> Some more info: https://www.news.com.au/technology/online/internet/telstra-customers-report-disruption-to-calls-and-the-internet/news-story/64c42dca4a7c20ec600453a4795dd3fc Looks real to me. Cheers Laurie. ----- Original message ----- From: Andrew Oakeley To: "ausnog at lists.ausnog.net" Subject: Re: [AusNOG] Telstra Outage? Date: Tuesday, 19 March 2024 2:05 PM Perth intermittently no voice on calls. Telstra mobile to/from other mobiles and landlines with both Telstra and other carriers. Calls connect but no sound either direction. From: AusNOG On Behalf Of Chris Brown Sent: Tuesday, March 19, 2024 10:49 AM To: Nathan Brookfield Cc: ausnog at lists.ausnog.net; Christopher Hawker Subject: Re: [AusNOG] Telstra Outage? I don't have any insight but downdetector is going crazy so something must be happening. https://downdetector.com.au/status/telstra/ On Tue, 19 Mar 2024 at 10:35, Nathan Brookfield > wrote: Seems like it might have been CGNAT issues so impacting data only and only when behind the NAT?s in NSW. From: Christopher Hawker > Sent: Tuesday, March 19, 2024 1:26 PM To: Nathan Brookfield >; lauricat at fastmail.fm; ausnog at lists.ausnog.net Subject: Re: [AusNOG] Telstra Outage? ~200 mobile devices scattered across VIC, NSW and QLD, not heard a peep about any issues. - CH Get Outlook for Android ________________________________ From: AusNOG > on behalf of Nathan Brookfield > Sent: Tuesday, March 19, 2024 12:22:13 PM To: lauricat at fastmail.fm >; ausnog at lists.ausnog.net > Subject: Re: [AusNOG] Telstra Outage? I haven't heard a single thing about this or noticed a thing must have been pretty isolated! -----Original Message----- From: AusNOG > On Behalf Of lauricat at fastmail.fm Sent: Tuesday, March 19, 2024 1:20 PM To: ausnog at lists.ausnog.net Subject: [AusNOG] Telstra Outage? Is this a thing? I am having all sorts of trouble in regional Victoria. This is all I can find (yet). I cannot ascertain the time of the story they presented.. https://7news.com.au/video/news/telstra-outage-customers-experiencing-major-connectivity-issues-bc-6327056326112 Anyone else? Cheers Laurie. Victoria. _______________________________________________ AusNOG mailing list AusNOG at lists.ausnog.net https://lists.ausnog.net/mailman/listinfo/ausnog _______________________________________________ AusNOG mailing list AusNOG at lists.ausnog.net https://lists.ausnog.net/mailman/listinfo/ausnog _______________________________________________ AusNOG mailing list AusNOG at lists.ausnog.net https://lists.ausnog.net/mailman/listinfo/ausnog _______________________________________________ AusNOG mailing list AusNOG at lists.ausnog.net https://lists.ausnog.net/mailman/listinfo/ausnog From dazzagibbs at gmail.com Tue Mar 19 16:44:25 2024 From: dazzagibbs at gmail.com (DaZZa) Date: Tue, 19 Mar 2024 16:44:25 +1100 Subject: [AusNOG] Telstra Outage? In-Reply-To: <68eabe1a-0c68-4984-8221-074b783380b0@betaapp.fastmail.com> References: <6a8badce-61b5-47bf-9bde-668f77ff4fcd@betaapp.fastmail.com> <66eab458-3161-4094-a858-1315b8a537b5@betaapp.fastmail.com> <68eabe1a-0c68-4984-8221-074b783380b0@betaapp.fastmail.com> Message-ID: And one death from not being able to get through/delayed getting through to 000 Not a good look for the big T. I certainly hope this gets equal hue and cry to the similar Optus outage. but I doubt it will. D On Tue, 19 Mar 2024 at 14:45, wrote: > > Some more info: > > https://www.news.com.au/technology/online/internet/telstra-customers-report-disruption-to-calls-and-the-internet/news-story/64c42dca4a7c20ec600453a4795dd3fc > > Looks real to me. > > Cheers > > Laurie. > > ----- Original message ----- > From: Andrew Oakeley > To: "ausnog at lists.ausnog.net" > Subject: Re: [AusNOG] Telstra Outage? > Date: Tuesday, 19 March 2024 2:05 PM > > > Perth intermittently no voice on calls. > Telstra mobile to/from other mobiles and landlines with both Telstra and other carriers. > Calls connect but no sound either direction. > > > From: AusNOG On Behalf Of Chris Brown > Sent: Tuesday, March 19, 2024 10:49 AM > To: Nathan Brookfield > Cc: ausnog at lists.ausnog.net; Christopher Hawker > Subject: Re: [AusNOG] Telstra Outage? > > I don't have any insight but downdetector is going crazy so something must be happening. https://downdetector.com.au/status/telstra/ > > > > On Tue, 19 Mar 2024 at 10:35, Nathan Brookfield > wrote: > Seems like it might have been CGNAT issues so impacting data only and only when behind the NAT?s in NSW. > > From: Christopher Hawker > > Sent: Tuesday, March 19, 2024 1:26 PM > To: Nathan Brookfield >; lauricat at fastmail.fm; ausnog at lists.ausnog.net > Subject: Re: [AusNOG] Telstra Outage? > > ~200 mobile devices scattered across VIC, NSW and QLD, not heard a peep about any issues. > > - CH > > Get Outlook for Android > ________________________________ > From: AusNOG > on behalf of Nathan Brookfield > > Sent: Tuesday, March 19, 2024 12:22:13 PM > To: lauricat at fastmail.fm >; ausnog at lists.ausnog.net > > Subject: Re: [AusNOG] Telstra Outage? > > I haven't heard a single thing about this or noticed a thing must have been pretty isolated! > > -----Original Message----- > From: AusNOG > On Behalf Of lauricat at fastmail.fm > Sent: Tuesday, March 19, 2024 1:20 PM > To: ausnog at lists.ausnog.net > Subject: [AusNOG] Telstra Outage? > > Is this a thing? > > I am having all sorts of trouble in regional Victoria. > > This is all I can find (yet). I cannot ascertain the time of the story they presented.. > > https://7news.com.au/video/news/telstra-outage-customers-experiencing-major-connectivity-issues-bc-6327056326112 > > Anyone else? > > Cheers > > Laurie. > > Victoria. > _______________________________________________ > AusNOG mailing list > AusNOG at lists.ausnog.net > https://lists.ausnog.net/mailman/listinfo/ausnog > _______________________________________________ > AusNOG mailing list > AusNOG at lists.ausnog.net > https://lists.ausnog.net/mailman/listinfo/ausnog > _______________________________________________ > AusNOG mailing list > AusNOG at lists.ausnog.net > https://lists.ausnog.net/mailman/listinfo/ausnog > > _______________________________________________ > AusNOG mailing list > AusNOG at lists.ausnog.net > https://lists.ausnog.net/mailman/listinfo/ausnog > _______________________________________________ > AusNOG mailing list > AusNOG at lists.ausnog.net > https://lists.ausnog.net/mailman/listinfo/ausnog -- veg?e?tar?i?an: Ancient tribal slang for the village idiot who can't hunt, fish or ride From dibbles87 at gmail.com Tue Mar 19 16:54:15 2024 From: dibbles87 at gmail.com (Dibbles) Date: Tue, 19 Mar 2024 16:54:15 +1100 Subject: [AusNOG] Telstra Outage? In-Reply-To: References: <6a8badce-61b5-47bf-9bde-668f77ff4fcd@betaapp.fastmail.com> <66eab458-3161-4094-a858-1315b8a537b5@betaapp.fastmail.com> <68eabe1a-0c68-4984-8221-074b783380b0@betaapp.fastmail.com> Message-ID: That looks like a different issue and the News is just 'throwing it together' to cause 'mass panic'. The video report stated issues were affected between 3:30am and 5am in which the man passed away.Everywhere I've seen says the issue is happening now (and started at 12noon AEDT) On Tue, 19 Mar 2024 at 16:45, DaZZa wrote: > And one death from not being able to get through/delayed getting through > to 000 > > Not a good look for the big T. I certainly hope this gets equal hue > and cry to the similar Optus outage. but I doubt it will. > > D > > On Tue, 19 Mar 2024 at 14:45, wrote: > > > > Some more info: > > > > > https://www.news.com.au/technology/online/internet/telstra-customers-report-disruption-to-calls-and-the-internet/news-story/64c42dca4a7c20ec600453a4795dd3fc > > > > Looks real to me. > > > > Cheers > > > > Laurie. > > > > ----- Original message ----- > > From: Andrew Oakeley > > To: "ausnog at lists.ausnog.net" > > Subject: Re: [AusNOG] Telstra Outage? > > Date: Tuesday, 19 March 2024 2:05 PM > > > > > > Perth intermittently no voice on calls. > > Telstra mobile to/from other mobiles and landlines with both Telstra and > other carriers. > > Calls connect but no sound either direction. > > > > > > From: AusNOG On Behalf Of Chris Brown > > Sent: Tuesday, March 19, 2024 10:49 AM > > To: Nathan Brookfield > > Cc: ausnog at lists.ausnog.net; Christopher Hawker > > Subject: Re: [AusNOG] Telstra Outage? > > > > I don't have any insight but downdetector is going crazy so something > must be happening. https://downdetector.com.au/status/telstra/ > > > > > > > > On Tue, 19 Mar 2024 at 10:35, Nathan Brookfield < > Nathan.Brookfield at iperium.com.au> > wrote: > > Seems like it might have been CGNAT issues so impacting data only and > only when behind the NAT?s in NSW. > > > > From: Christopher Hawker chris at thesysadmin.au>> > > Sent: Tuesday, March 19, 2024 1:26 PM > > To: Nathan Brookfield Nathan.Brookfield at iperium.com.au>>; lauricat at fastmail.fm lauricat at fastmail.fm>; ausnog at lists.ausnog.net ausnog at lists.ausnog.net> > > Subject: Re: [AusNOG] Telstra Outage? > > > > ~200 mobile devices scattered across VIC, NSW and QLD, not heard a peep > about any issues. > > > > - CH > > > > Get Outlook for Android > > ________________________________ > > From: AusNOG ausnog-bounces at lists.ausnog.net>> on behalf of Nathan Brookfield < > Nathan.Brookfield at iperium.com.au> > > Sent: Tuesday, March 19, 2024 12:22:13 PM > > To: lauricat at fastmail.fm < > lauricat at fastmail.fm>; > ausnog at lists.ausnog.net < > ausnog at lists.ausnog.net> > > Subject: Re: [AusNOG] Telstra Outage? > > > > I haven't heard a single thing about this or noticed a thing must have > been pretty isolated! > > > > -----Original Message----- > > From: AusNOG ausnog-bounces at lists.ausnog.net>> On Behalf Of lauricat at fastmail.fm > > > Sent: Tuesday, March 19, 2024 1:20 PM > > To: ausnog at lists.ausnog.net > > Subject: [AusNOG] Telstra Outage? > > > > Is this a thing? > > > > I am having all sorts of trouble in regional Victoria. > > > > This is all I can find (yet). I cannot ascertain the time of the story > they presented.. > > > > > https://7news.com.au/video/news/telstra-outage-customers-experiencing-major-connectivity-issues-bc-6327056326112 > > > > Anyone else? > > > > Cheers > > > > Laurie. > > > > Victoria. > > _______________________________________________ > > AusNOG mailing list > > AusNOG at lists.ausnog.net > > https://lists.ausnog.net/mailman/listinfo/ausnog > > _______________________________________________ > > AusNOG mailing list > > AusNOG at lists.ausnog.net > > https://lists.ausnog.net/mailman/listinfo/ausnog > > _______________________________________________ > > AusNOG mailing list > > AusNOG at lists.ausnog.net > > https://lists.ausnog.net/mailman/listinfo/ausnog > > > > _______________________________________________ > > AusNOG mailing list > > AusNOG at lists.ausnog.net > > https://lists.ausnog.net/mailman/listinfo/ausnog > > _______________________________________________ > > AusNOG mailing list > > AusNOG at lists.ausnog.net > > https://lists.ausnog.net/mailman/listinfo/ausnog > > > > -- > veg?e?tar?i?an: > Ancient tribal slang for the village idiot who can't hunt, fish or ride > _______________________________________________ > AusNOG mailing list > AusNOG at lists.ausnog.net > https://lists.ausnog.net/mailman/listinfo/ausnog > -------------- next part -------------- An HTML attachment was scrubbed... URL: From dazzagibbs at gmail.com Tue Mar 19 17:10:23 2024 From: dazzagibbs at gmail.com (DaZZa) Date: Tue, 19 Mar 2024 17:10:23 +1100 Subject: [AusNOG] Telstra Outage? In-Reply-To: References: <6a8badce-61b5-47bf-9bde-668f77ff4fcd@betaapp.fastmail.com> <66eab458-3161-4094-a858-1315b8a537b5@betaapp.fastmail.com> <68eabe1a-0c68-4984-8221-074b783380b0@betaapp.fastmail.com> Message-ID: The original article from the post by Laurie at around 1pm stated that the issue had been happening for "at least 8 hours" - which would indicate the 3:30 - 5 am window would have been close to being in this outage window, especially if the "at least" is accurate. Telstra are certainly accepting responsibility for the situation - the CEO has come out and done the "our deepest apologies" public face thing - which would pretty much say it was caused by the issue. On Tue, 19 Mar 2024 at 16:54, Dibbles wrote: > > That looks like a different issue and the News is just 'throwing it together' to cause 'mass panic'. The video report stated issues were affected between 3:30am and 5am in which the man passed away.Everywhere I've seen says the issue is happening now (and started at 12noon AEDT) > > On Tue, 19 Mar 2024 at 16:45, DaZZa wrote: >> >> And one death from not being able to get through/delayed getting through to 000 >> >> Not a good look for the big T. I certainly hope this gets equal hue >> and cry to the similar Optus outage. but I doubt it will. >> >> D >> >> On Tue, 19 Mar 2024 at 14:45, wrote: >> > >> > Some more info: >> > >> > https://www.news.com.au/technology/online/internet/telstra-customers-report-disruption-to-calls-and-the-internet/news-story/64c42dca4a7c20ec600453a4795dd3fc >> > >> > Looks real to me. >> > >> > Cheers >> > >> > Laurie. >> > >> > ----- Original message ----- >> > From: Andrew Oakeley >> > To: "ausnog at lists.ausnog.net" >> > Subject: Re: [AusNOG] Telstra Outage? >> > Date: Tuesday, 19 March 2024 2:05 PM >> > >> > >> > Perth intermittently no voice on calls. >> > Telstra mobile to/from other mobiles and landlines with both Telstra and other carriers. >> > Calls connect but no sound either direction. >> > >> > >> > From: AusNOG On Behalf Of Chris Brown >> > Sent: Tuesday, March 19, 2024 10:49 AM >> > To: Nathan Brookfield >> > Cc: ausnog at lists.ausnog.net; Christopher Hawker >> > Subject: Re: [AusNOG] Telstra Outage? >> > >> > I don't have any insight but downdetector is going crazy so something must be happening. https://downdetector.com.au/status/telstra/ >> > >> > >> > >> > On Tue, 19 Mar 2024 at 10:35, Nathan Brookfield > wrote: >> > Seems like it might have been CGNAT issues so impacting data only and only when behind the NAT?s in NSW. >> > >> > From: Christopher Hawker > >> > Sent: Tuesday, March 19, 2024 1:26 PM >> > To: Nathan Brookfield >; lauricat at fastmail.fm; ausnog at lists.ausnog.net >> > Subject: Re: [AusNOG] Telstra Outage? >> > >> > ~200 mobile devices scattered across VIC, NSW and QLD, not heard a peep about any issues. >> > >> > - CH >> > >> > Get Outlook for Android >> > ________________________________ >> > From: AusNOG > on behalf of Nathan Brookfield > >> > Sent: Tuesday, March 19, 2024 12:22:13 PM >> > To: lauricat at fastmail.fm >; ausnog at lists.ausnog.net > >> > Subject: Re: [AusNOG] Telstra Outage? >> > >> > I haven't heard a single thing about this or noticed a thing must have been pretty isolated! >> > >> > -----Original Message----- >> > From: AusNOG > On Behalf Of lauricat at fastmail.fm >> > Sent: Tuesday, March 19, 2024 1:20 PM >> > To: ausnog at lists.ausnog.net >> > Subject: [AusNOG] Telstra Outage? >> > >> > Is this a thing? >> > >> > I am having all sorts of trouble in regional Victoria. >> > >> > This is all I can find (yet). I cannot ascertain the time of the story they presented.. >> > >> > https://7news.com.au/video/news/telstra-outage-customers-experiencing-major-connectivity-issues-bc-6327056326112 >> > >> > Anyone else? >> > >> > Cheers >> > >> > Laurie. >> > >> > Victoria. >> > _______________________________________________ >> > AusNOG mailing list >> > AusNOG at lists.ausnog.net >> > https://lists.ausnog.net/mailman/listinfo/ausnog >> > _______________________________________________ >> > AusNOG mailing list >> > AusNOG at lists.ausnog.net >> > https://lists.ausnog.net/mailman/listinfo/ausnog >> > _______________________________________________ >> > AusNOG mailing list >> > AusNOG at lists.ausnog.net >> > https://lists.ausnog.net/mailman/listinfo/ausnog >> > >> > _______________________________________________ >> > AusNOG mailing list >> > AusNOG at lists.ausnog.net >> > https://lists.ausnog.net/mailman/listinfo/ausnog >> > _______________________________________________ >> > AusNOG mailing list >> > AusNOG at lists.ausnog.net >> > https://lists.ausnog.net/mailman/listinfo/ausnog >> >> >> >> -- >> veg?e?tar?i?an: >> Ancient tribal slang for the village idiot who can't hunt, fish or ride >> _______________________________________________ >> AusNOG mailing list >> AusNOG at lists.ausnog.net >> https://lists.ausnog.net/mailman/listinfo/ausnog -- veg?e?tar?i?an: Ancient tribal slang for the village idiot who can't hunt, fish or ride From mdale at dalegroup.net Tue Mar 19 21:30:50 2024 From: mdale at dalegroup.net (Michael Dale) Date: Tue, 19 Mar 2024 10:30:50 +0000 Subject: [AusNOG] Help checking packet loss Message-ID: ? Hi Guys, I need some help tracking down some random packet loss. If interested can you please email me? Details: * Ping a single IP in 103.252.57.0/24 (I will provide) every 1 second for <24hrs - https://www.pingplotter.com free trial works great on Windows * Must transit via 133130.syd.equinix.com/45.127.173.97 so I assume peering with Equinix. Probably in Equinix SY4 * Not on AS38220 Thanks, Michael -------------- next part -------------- An HTML attachment was scrubbed... URL: From noel.butler at ausics.net Wed Mar 20 22:18:02 2024 From: noel.butler at ausics.net (Noel Butler) Date: Wed, 20 Mar 2024 21:18:02 +1000 Subject: [AusNOG] Netcomm wireless enters vol administration Message-ID: https://www.smartcompany.com.au/exclusive/netcomm-wireless-voluntary-administration/ Telecom equipment supplier NetComm Wireless has entered voluntary administration after operating for over 40 years. Documents listed by the Australian Securities and Investments Commission (ASIC) on March 13 show Kate Conneely and Rahul Goyal from Cor Cordis have been appointed administrators of the company story continues in link -- Regards, Noel Butler -------------- next part -------------- An HTML attachment was scrubbed... URL: From hudrob at gmail.com Wed Mar 20 22:40:59 2024 From: hudrob at gmail.com (Robert Hudson) Date: Wed, 20 Mar 2024 22:40:59 +1100 Subject: [AusNOG] Netcomm wireless enters vol administration In-Reply-To: References: Message-ID: I recall using NetComm rack modems way back in the days of dial-up Internet providers when 33.6Kbps was considered state of the art. I don't know what their current products are like, but they were certainly solid back in the day (if a little expensive). On Wed, 20 Mar 2024 at 22:18, Noel Butler wrote: > > https://www.smartcompany.com.au/exclusive/netcomm-wireless-voluntary-administration/ > > Telecom equipment supplier NetComm Wireless has entered voluntary > administration after operating for over 40 years. > > Documents listed by the Australian Securities and Investments Commission > (ASIC) on March 13 show Kate Conneely and Rahul Goyal from Cor Cordis have > been appointed administrators of the company > > story continues in link > -- > > Regards, > Noel Butler > > > _______________________________________________ > AusNOG mailing list > AusNOG at lists.ausnog.net > https://lists.ausnog.net/mailman/listinfo/ausnog > -------------- next part -------------- An HTML attachment was scrubbed... URL: From brad at bradleyamm.com Wed Mar 20 22:55:36 2024 From: brad at bradleyamm.com (Bradley Amm) Date: Wed, 20 Mar 2024 11:55:36 +0000 Subject: [AusNOG] Netcomm wireless enters vol administration In-Reply-To: References: Message-ID: Don?t the provide the FTTC NTUs Get Outlook for iOS ________________________________ From: AusNOG on behalf of Noel Butler Sent: Wednesday, March 20, 2024 7:18:02 PM To: ausnog at lists.ausnog.net Subject: [AusNOG] Netcomm wireless enters vol administration https://www.smartcompany.com.au/exclusive/netcomm-wireless-voluntary-administration/ Telecom equipment supplier NetComm Wireless has entered voluntary administration after operating for over 40 years. Documents listed by the Australian Securities and Investments Commission (ASIC) on March 13 show Kate Conneely and Rahul Goyal from Cor Cordis have been appointed administrators of the company story continues in link -- Regards, Noel Butler -------------- next part -------------- An HTML attachment was scrubbed... URL: From Nathan.Brookfield at iperium.com.au Wed Mar 20 22:58:00 2024 From: Nathan.Brookfield at iperium.com.au (Nathan Brookfield) Date: Wed, 20 Mar 2024 11:58:00 +0000 Subject: [AusNOG] Netcomm wireless enters vol administration In-Reply-To: References: Message-ID: They do 100% provide the NCD's for FTTC.... From: AusNOG On Behalf Of Bradley Amm Sent: Wednesday, March 20, 2024 10:56 PM To: Noel Butler ; ausnog at lists.ausnog.net Subject: Re: [AusNOG] Netcomm wireless enters vol administration Don't the provide the FTTC NTUs Get Outlook for iOS ________________________________ From: AusNOG > on behalf of Noel Butler > Sent: Wednesday, March 20, 2024 7:18:02 PM To: ausnog at lists.ausnog.net > Subject: [AusNOG] Netcomm wireless enters vol administration https://www.smartcompany.com.au/exclusive/netcomm-wireless-voluntary-administration/ Telecom equipment supplier NetComm Wireless has entered voluntary administration after operating for over 40 years. Documents listed by the Australian Securities and Investments Commission (ASIC) on March 13 show Kate Conneely and Rahul Goyal from Cor Cordis have been appointed administrators of the company story continues in link -- Regards, Noel Butler -------------- next part -------------- An HTML attachment was scrubbed... URL: From matthew at htsol.com.au Wed Mar 20 23:38:39 2024 From: matthew at htsol.com.au (Matthew Mace) Date: Wed, 20 Mar 2024 12:38:39 +0000 Subject: [AusNOG] Netcomm wireless enters vol administration In-Reply-To: References: Message-ID: Yes same. Way back to dial up they were good. I only put them in bridge mode but they?re my favourite XDSL modem for FTTN/FTTB sites. Get Outlook for iOS ________________________________ From: AusNOG on behalf of Robert Hudson Sent: Wednesday, March 20, 2024 9:40:59 PM To: Noel Butler Cc: ausnog at lists.ausnog.net Subject: Re: [AusNOG] Netcomm wireless enters vol administration I recall using NetComm rack modems way back in the days of dial-up Internet providers when 33.6Kbps was considered state of the art. I don't know what their current products are like, but they were certainly solid back in the day (if a little expensive). On Wed, 20 Mar 2024 at 22:18, Noel Butler > wrote: https://www.smartcompany.com.au/exclusive/netcomm-wireless-voluntary-administration/ Telecom equipment supplier NetComm Wireless has entered voluntary administration after operating for over 40 years. Documents listed by the Australian Securities and Investments Commission (ASIC) on March 13 show Kate Conneely and Rahul Goyal from Cor Cordis have been appointed administrators of the company story continues in link -- Regards, Noel Butler _______________________________________________ AusNOG mailing list AusNOG at lists.ausnog.net https://lists.ausnog.net/mailman/listinfo/ausnog -------------- next part -------------- An HTML attachment was scrubbed... URL: From jenn at jenn.id.au Thu Mar 21 06:16:33 2024 From: jenn at jenn.id.au (Jennifer Sims) Date: Thu, 21 Mar 2024 06:16:33 +1100 Subject: [AusNOG] Netcomm wireless enters vol administration In-Reply-To: References: Message-ID: An HTML attachment was scrubbed... URL: From mmc at mmc.com.au Thu Mar 21 09:39:09 2024 From: mmc at mmc.com.au (Matthew Moyle-Croft) Date: Thu, 21 Mar 2024 09:09:09 +1030 Subject: [AusNOG] Netcomm wireless enters vol administration In-Reply-To: References: Message-ID: It's worth reading the article - the issue was the parent having a hard time. Netcomm itself is apparently trading, still employing people and looking for a new owner as it's fine as a going concern. So good chance it'll continue. MMC On Wed, 20 Mar 2024 at 21:48, Noel Butler wrote: > > https://www.smartcompany.com.au/exclusive/netcomm-wireless-voluntary-administration/ > > Telecom equipment supplier NetComm Wireless has entered voluntary > administration after operating for over 40 years. > > Documents listed by the Australian Securities and Investments Commission > (ASIC) on March 13 show Kate Conneely and Rahul Goyal from Cor Cordis have > been appointed administrators of the company > > story continues in link > -- > > Regards, > Noel Butler > > > _______________________________________________ > AusNOG mailing list > AusNOG at lists.ausnog.net > https://lists.ausnog.net/mailman/listinfo/ausnog > -------------- next part -------------- An HTML attachment was scrubbed... URL: From Darren.Moss at cloud365.com.au Fri Mar 22 11:03:35 2024 From: Darren.Moss at cloud365.com.au (Darren Moss) Date: Fri, 22 Mar 2024 00:03:35 +0000 Subject: [AusNOG] Peering contact at Cloudflare Message-ID: <29408de1ad6a4d7a8c32f6d2d776fc35@mbx05.ap.myhostedexchange.email> Greetings, We are trying to get in touch with Cloudflare peering for our service at ME1. Can someone please reach out. Many thanks Darren. -------------- next part -------------- An HTML attachment was scrubbed... URL: From sr at cloudflare.com Fri Mar 22 11:15:11 2024 From: sr at cloudflare.com (Shane Renshaw) Date: Fri, 22 Mar 2024 11:15:11 +1100 Subject: [AusNOG] Peering contact at Cloudflare In-Reply-To: <29408de1ad6a4d7a8c32f6d2d776fc35@mbx05.ap.myhostedexchange.email> References: <29408de1ad6a4d7a8c32f6d2d776fc35@mbx05.ap.myhostedexchange.email> Message-ID: Hi Darren, Have responded to your request. For others looking for peering, you can request sessions at peering.cloudflare.com Cheers. *Shane Renshaw* | Network Engineer sr at cloudflare.com | as13335.peeringdb.com Location: Melbourne, Australia [image: Cloudflare] 1 888 99 FLARE | www.cloudflare.com On Fri, 22 Mar 2024 at 11:03, Darren Moss wrote: > Greetings, > > > > We are trying to get in touch with Cloudflare peering for our service at > ME1. > > > > Can someone please reach out. > > > > Many thanks > > > > > > Darren. > _______________________________________________ > AusNOG mailing list > AusNOG at lists.ausnog.net > https://lists.ausnog.net/mailman/listinfo/ausnog > -------------- next part -------------- An HTML attachment was scrubbed... URL: From terry.sweetser at apnic.net Fri Mar 22 16:33:24 2024 From: terry.sweetser at apnic.net (Terry Sweetser) Date: Fri, 22 Mar 2024 05:33:24 +0000 Subject: [AusNOG] APNIC 58 Conference - Call for PC Nominations Message-ID: ________________________________________________________________________ APNIC 58 Conference - Call for PC Nominations ________________________________________________________________________ The APNIC Secretariat is seeking nominations from the community to join the APNIC 58 Program Committee (PC) to assist with developing the APNIC 58 conference program. https://conference.apnic.net/58/ The APNIC 58 PC is responsible for soliciting and selecting suitable keynotes, presentation and tutorial content for the conference. Eligible PC members are those who have recently attended APNIC (or APRICOT and sub-regional NOG) conferences, have broad technical knowledge of Internet operations, familiarity with APNIC conferences, and are well connected in the Internet community. Highly valued are constructive opinions and ideas about how the program content may be improved. PC members are expected to work actively to solicit content, review submissions for technical merit and join the fortnightly PC conference calls to shortlist the submissions. Deadline -------- You have until Wednesday, 10 April 2024 at 23:00 (UTC +10) to submit your nomination to join the PC. Interested in joining? ---------------------- If you are interested in joining the PC and meet the eligibility criteria outlined above, please visit this URL to submit your interest. https://www.research.net/r/D36W566 The APNIC Secretariat will announce the selected PC members soon after the deadline. ________________________________________________________________________ APNIC Secretariat secretariat at apnic.net Tel: +61 7 3858 3100 https://www.apnic.net ________________________________________________________________________ From trs80 at ucc.gu.uwa.edu.au Fri Mar 22 19:52:46 2024 From: trs80 at ucc.gu.uwa.edu.au (James Andrewartha) Date: Fri, 22 Mar 2024 16:52:46 +0800 (AWST) Subject: [AusNOG] VPNs over Telstra wireless broadband In-Reply-To: <7f1d5e3c-a38c-6ffc-86de-3558517b5c49@ucc.gu.uwa.edu.au> References: <7f1d5e3c-a38c-6ffc-86de-3558517b5c49@ucc.gu.uwa.edu.au> Message-ID: On Fri, 15 Mar 2024, James Andrewartha wrote: > On Thu, 14 Mar 2024, Craig Askings wrote: > > > Are you using an ip address or FQDN as the vpn target for the students to connect to? > > FQDN. > > I've turned on keepalive but there's no timer setting available. A parent brought their modem into the school for testing, and it already had PDP set to IPv4v6 and had a RFC6598 address, so it wasn't that. The problem was actually MTU - on testing, pings could get through, and the initial stages of a web connection, but the data never made it back from the server to the client. So I set the VPN interface MTU to 1280 and everything started working. Testing the raw connection showed an MTU of 1330 which is an odd value. Is there anyone from Telstra who can confirm that the 5G home broadband product has a lower MTU? -- # TRS-80 trs80(a)ucc.gu.uwa.edu.au #/ "Otherwise Bub here will do \ # UCC Wheel Member http://trs80.ucc.asn.au/ #| what squirrels do best | [ "There's nobody getting rich writing ]| -- Collect and hide your | [ software that I know of" -- Bill Gates, 1980 ]\ nuts." -- Acid Reflux #231 / From terry.sweetser at apnic.net Tue Mar 26 17:39:55 2024 From: terry.sweetser at apnic.net (Terry Sweetser) Date: Tue, 26 Mar 2024 06:39:55 +0000 Subject: [AusNOG] In-Region APNIC Training Message-ID: Hello (AU|NZ|Pac)NOG, We have a few training events coming up in the Oceania region. https://academy.apnic.net/en/events?id=a0BOc000000FTJRMA4 (RPKI at NZNOG) https://academy.apnic.net/en/events?id=a0BOc000000FTEbMAO (IPv6 at NZNOG) https://academy.apnic.net/en/events?id=a0BOc000000IwVNMA0 (RPKI at Everything Open, Gladstone, Qld) https://academy.apnic.net/en/events?id=a0BOc000000IyddMAC (IPv6 at Everything Open, Gladstone, Qld) https://academy.apnic.net/en/events?id=a0BOc000000H14XMAS (IPv6 in Port Vila, Vanuatu) https://academy.apnic.net/en/events?id=a0BOc000000H11JMAS (DNS/DNSSEC in Port Vila, Vanuatu) And don't miss our self-paced courses at https://academy.apnic.net/ when you sign up ? Terry Sweetser Training Delivery Manager South Asia and Oceania e:?terry.sweetser at apnic.net p: +61 7 3858 3100 www.apnic.net