[AusNOG] Courier insurance

Fri Dec 8 08:27:02 AEDT 2023

Seasons’ Greetings Noggers,

If I have to use airlines to move equipment, I check it in as oversized baggage. Unfortunately, insurance for accompanied luggage is not great (usually non-existent) for the reasons Jennifer has shown.
Make sure equipment is boxed well. I’ve sat on the plane and watched baggage handlers throw boxes marked fragile onto the baggage cart.

Carriers we’ve learned to avoid are TNT (damaged equipment), Couriers Please (late/failed pickups/late deliveries) and Parcel to Courier (damaged equipment).

We’ve had good results with Aramex and Fedex. Look at TransDirect if you prefer a broker and multiple options.

In November we had new HP equipment for deployment at SY4.
I had it shipped to my home, tested a basic config, loaded it into my car and drove 850klms then unloaded at SY4 where it was installed and commissioned.

IMHO, the best way to get equipment safely to the DC is via car.

Regards,

Darren Moss
General Manager
Cloud365 Australia Pty Limited

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From: AusNOG <ausnog-bounces at lists.ausnog.net> On Behalf Of Jennifer Sims
Sent: Friday, 8 December 2023 12:38 AM
To: Nathan Brookfield <Nathan.Brookfield at iperium.com.au>
Cc: ausnog at lists.ausnog.net
Subject: Re: [AusNOG] Courier insurance

Sadly I did this and ended up in a very bad situation.

I had some gear shipped to me in QLD, and was bringing back to me in Vic for the following weekend.

Saw it off at Brisbane all bagged and tagged.

Then in Melbourne, virgin says “we placed it on belt 2, we aren’t going responsible for you not picking it up”. Efforts to explain to the airline that no I didn’t pick it up, and that it never arrived on the belt the same as everything else.

They literally just ignored me and left me high and dry. Police said they could not do anything as no indication it was stolen, airport refused to check cctv as police didn’t do report, and baggage services kept shirking responsibility.

After lots of backward and forward, we just had to give up.

The vendor on the other hand was very understanding and it cost me as per our agreement, which was money I didn’t want to burn but sadly, had no choice because I needed to keep to my agreement.

Overall, don’t trust the airlines. If you check it, make sure it’s got an air tag or something to track it down.

Jen
Sent from my iPhone

On 7 Dec 2023, at 23:14, Nathan Brookfield <Nathan.Brookfield at iperium.com.au<mailto:Nathan.Brookfield at iperium.com.au>> wrote:
 After many issues over the years with shipping equipment especially TNT, if I’m going anyway, I will always take it and check it in on the flight, in a lot of cases, it’s cheaper and yes, it might get thrown around a little bit, but it doesn’t matter what courier company you use it’s going to be a lot safer….

Nathan Brookfield
General Manager

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Level 4, Suite 2, 189 Kent Street Sydney NSW 2000

Your Connectivity Team

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On 7 Dec 2023, at 22:01, Rhys Hanrahan <rhys at nexusone.com.au<mailto:rhys at nexusone.com.au>> wrote:

Hi All,

Just wondering how people handle the situation of transit insurance for domestic shipping of high value equipment? I am looking at options for TNT’s transit warranty and 1) It’s pricey and will cost thousands to get a warranty 2) They max out coverage at $40K it seems. I suppose we might be able to work around that with multiple separate shipments.

We’ve got new Cisco gear worth 70-90K that we are shipping to one of our offices for configuration, then from NSW to a customer’s site in far north QLD. I’m not really keen on just trusting the gear won’t be damaged, so I’m looking for safe options to courier the equipment – I’m wondering if anyone is aware of good options for this sort of situation?

We are also attending site so it’s possible that we could just check the boxes in as luggage, but I’m not sure if I trust baggable handlers any better. Typically we’d just ship directly to site, but we don’t really want to configure and test it entirely onsite as that has it’s own challenges in this case.

Appreciate any suggestions. Thanks!

Rhys Hanrahan | General Manager / CTO
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