[AusNOG] Help with a Telstra plan change gone wrong

[Darren Moss]

Thanks everyone for the responses.

Scott Mcintyre is putting me in touch with the right people at Telstra.

Cheers


Darren.

From: AusNOG <ausnog-bounces at lists.ausnog.net> On Behalf Of Darren Moss
Sent: Thursday, 25 March 2021 9:17 PM
To: AusNOG Mailing List <ausnog at ausnog.net>
Subject: [AusNOG] Help with a Telstra plan change gone wrong

Hello Noggers,

I have a customer who has been with Telstra for 20 years and they have done something wrong during a port to new hardware.

During the process they ended up having their long standing number cancelled instead of ported, with a new number issued.

There's no process to get this looked at, hence I need some help so we can sort her out.

Can someone from Telstra guide me in the right direction to help the customer ?

Many thanks


Darren.
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