[AusNOG] Adding an address to NBNCo?

Jennifer Sims jenn at jenn.id.au
Fri Apr 17 10:38:52 EST 2020

Pretty much what Louis said.

If it’s a brand new estate, then it’s option 2 and the developer has dropped the ball. A colleague of mine was in a new greenfields estate in Metro Melbourne, no Telstra or NBN cabling whatsoever, took them 6 months to connect him.

You can ask the RSP to go down the “please add the location” and see what happens, takes a few days, you’ll need to supply proof of address docs and Lat/Long as well.


Sent from my iPhone

> On 17 Apr 2020, at 08:56, Louis Crossing <me at louis.id.au> wrote:
> There's two possible ways forward here:
> 1: It's a missing address - your ISP of choice needs to lodge a case with NBNco for this. You'll need proof of occupancy such as a utility bill, rental agreement, etc.
> NBNco will then review the case and hopefully add the address into the system. When they do this, there's a chance they'll add it in as "not ready for service" if they're unsure if the infrastructure is there to support it, and they won't care if you tell them it is. At that point it becomes a waiting game until they decide to update the service class. Based on an order I had completed last week that had this problem (and from previous experience provisioning NBN orders for an ISP), this can take 6+ months sometimes. Good luck.
> 2: It's a new development that wasn't registered - this seems less likely based on your description, but if it is the case, the details to proceed are here: https://www.nbnco.com.au/develop-or-plan-with-the-nbn/new-developments
> It's been a while since I worked on provisioning NBN orders but this used to (and probably still does) attract a $300 new development charge at minimum, with other fees possible.
> Anyway, option 1 is probably what you want.
> Cheers,
> Louis
>> On Fri, 17 Apr 2020 at 05:20, Skeeve Stevens <ausnog at futurecrime.agency> wrote:
>> Hey all,
>> I've got a friend that has moved into a new house in a new estate.  They are the first person in the house.
>> The house has two properties, say '26 Blah St' and a granny flat in '26a Blah St'.
>> Someone had already moved into the granny flat and has connected NBN.
>> In the NBN lookup, and all the ISPs I've looked at, only "26a" drops down, and no other... and most ISPs don't let you proceed.
>> NBNCo's website says talk to the ISP...  but they all basically refuse to move forward in the application to order.
>> Anyone know how to get the address added to NBNCo??
>> Whereis.com.au seems to show the correct maps... Google doesn't. Hmmm
>> ...Skeeve
>> --
>> Skeeve Stevens - Director - Future Crime Agency
>> Email: skeeve at futurecrime.agency ; Skype: skeeve
>> Website: futurecrime.agency ; Twitter: @_FutureCrime
>> Linkedin: /in/skeeve ; Facebook: FutureCrimeAgency
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