[AusNOG] [External] Re: Incorrectly cancelled Telstra PSTN service

[Nathan Brookfield]

Yep you’re in a doozy of a situation, god speed :(

Nathan Brookfield
Chief Executive Officer

Simtronic Technologies Pty Ltd
http://www.simtronic.com.au

On 22 Mar 2019, at 11:25, Milan Filipovic <Milan_Filipovic at linfox.com<mailto:Milan_Filipovic at linfox.com>> wrote:

I should have probably mentioned the DSL is a BIP ADSL service into our IPVPN/Telstra MPLS cloud. Not something we can get running with any old telco. The BIP component hasn’t been cancelled, only the underlying PSTN (or so I’m told). So I’m not sure if what you’re suggesting would work, and we have no existing commercials with any other RSP, but I appreciate the response.

Thanks,

Milan Filipovic

From: Nathan Brookfield <Nathan.Brookfield at simtronic.com.au<mailto:Nathan.Brookfield at simtronic.com.au>>
Sent: Friday, 22 March 2019 11:07 AM
To: Milan Filipovic <Milan_Filipovic at linfox.com<mailto:Milan_Filipovic at linfox.com>>; ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>
Subject: [External] Re: Incorrectly cancelled Telstra PSTN service

Hi Mate,

You'd have better luck having someone else re-activate the number for you, likely you will lose the ADSL component in coming days and weeks regardless but if you do need that FNN, you can have another RSP reactivate it in most cases.


Kindest Regards,

Nathan Brookfield (VK2NAB)



Chief Executive Officer

Simtronic Technologies Pty Ltd



Local: (02) 4749 4949 | Fax: (02) 4749 4950 | Direct: (02) 4749 4951

Web: http://www.simtronic.com.au<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.simtronic.com.au_&d=DwMF-g&c=CFXY-ic-VSvSGEXg4f3Olw&r=ni562nMWXxNkwXQTWw_hOaNREAAxyJTJPCdCG5TCf8w&m=du0J4DCP6-ujoMLqRlne48wyBxWAY7L4tbNrKox_ejo&s=frM9sS3qiARd_-xuBb3ZPDlk5iS4dGXM7E7IMPeoqQ4&e=> | E-mail: nathan.brookfield at simtronic.com.au<mailto:nathan.brookfield at simtronic.com.au>



________________________________
From: AusNOG <ausnog-bounces at lists.ausnog.net<mailto:ausnog-bounces at lists.ausnog.net>> on behalf of Milan Filipovic <Milan_Filipovic at linfox.com<mailto:Milan_Filipovic at linfox.com>>
Sent: Friday, 22 March 2019 11:02 AM
To: ausnog at lists.ausnog.net<mailto:ausnog at lists.ausnog.net>
Subject: [AusNOG] Incorrectly cancelled Telstra PSTN service


Hi All



I’m struggling with Telstra to uncancel a PSTN line I have a DSL service running on. The number is A0738047605. The service was CHOWNed to us within the last 12 months, at some point after the CHOWN, the previous owner requested a cancelation, which was obviously unauthorised.



I’m running through the Telstra “escalation” process with my AM and ops manager, but this is progressing at a typical Telstra pace.



Anyone from Telstra able to take a look?



Thanks



Milan Filipovic
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WARNING: This email and any attachments may be confidential, subject to copyright and subject to legal professional privilege. If you have received this email in error, please notify the sender and permanently delete the email. Linfox Australia Pty Ltd and its related companies do not warrant that this email and any attachments are free of errors, viruses or tampering by third parties, and will not be responsible for loss or damage resulting (either directly or indirectly) from any such error, virus or tampering. Any personal information in this email must be handled in accordance with the Australian Privacy Act 1988 (Cth) or privacy laws in the respective countries. If this is a commercial email within the meaning of the Spam Act, you may inform us using contact details at www.linfox.com<http://www.linfox.com>
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