[AusNOG] FNN preservation for client during port

[Russell Langton]

Hi Ross,
I'll reach out directly to see if we can help solve this mystery.

On Mon, Feb 4, 2019 at 3:04 PM Ross Marston <ross at ramtech.net.au> wrote:

> Hi,
> Can someone please contact me (off list is fine if you'd prefer) with a
> contact within Telstra to speak to please.  We have wasted weeks on this
> and a dead-line is looming.  What we are trying to achieve is as follows...
>  - A Client has contacted us (2 weeks ago) to tell us that their copper
> lines are being disconnected on the 8th Feb 19.
>  - We Submitted Class 'A' port request for the client's main number to a
> new carrier, as nothing funky on the PSTN service.
>  - Port request has been rejected as a complex service (but they won’t
> tell us what the complexity is)
>  - Disconnect Date is looming, and we stand the chance of the client's
> main advertised number being lost, and if the new port request also fails
> (and a Class 'C' takes 6 weeks) we have no control over the number.
> Catastrophe for the client, and we seem powerless to change it.
>
> How do we find out what complex services are on the number to allow a
> Class 'A' port to proceed quickly and preserve the number for the client.
> We have spoken to just about everyone we can find (literally 50-60 phone
> calls) in Telstra with no joy what-so-ever.
>
> Any (urgent) help, greatly appreciated.
>
> Kind regards
>
> Ross Marston
> Ramtech
>
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