[AusNOG] New IP range being Geoblocked by Foxtel Streaming

Louis Crossing me at louis.id.au
Fri Jun 15 14:11:40 EST 2018

Had this issue many times.

casops.casops at foxtel.com.au
02 9813 9070

Send them an email, follow it up with a phone call maybe a day later if you
haven't heard anything.
Casops don't fix it directly but they can contact the people that can; they
sometimes just need a bit of a nudge to follow it up. It's taken a few
months sometimes for it to be resolved.

Indeed, front-line support have been less than useless.

On 15 June 2018 at 11:42, Isaac Lo <isaac.lo at net360.com.au> wrote:

> Hi All,
> I have a new allocated range from APNIC, however it appears the Foxtel Go
> streaming service sees this range as "not in australia". The range in
> question does show up as being in australia when using looks via
> speedtest.net and whatismyip services. So several geoip databases have
> been updated.
> Anyone have a contact that can help me get changed?
> Going via the front door, the Foxtel support desk blames us for being
> overseas even though we are not.
> Regards
> Isaac
> _______________________________________________
> AusNOG mailing list
> AusNOG at lists.ausnog.net
> http://lists.ausnog.net/mailman/listinfo/ausnog
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