[AusNOG] nbn compensation to customer

[Cameron Murray]

Wasn't there something about this earlier this year and it has to be
multiple missed appointments before any form of compensation could be
requested.

On Wed, 26 Dec. 2018, 7:58 pm Alex Moorhouse <alex at 10mates.com.au wrote:

> Hi guys, anyone have experience in this?
>
> If so could you describe your customers case and outcome?
>
> Who is your wholesaler and or account manager? or do you have a direct
> relationship with nbn?
>
> I have a customer seeking compensation for an nbn tech missing an
> appointment and thus the customer didn't go to work that day. Yes I know
> previously there was no way nbn would pay out for this though I believe
> things may have changed.
>
> Cheers
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