[AusNOG] Mobile porting gone wrong

[Robert Hudson]

Yep - the party carrying out the port (to whom the service is moving) are
responsible for the process.

Understandably, as you can imagine it's not exactly commercially sensible
for the party losing the service to put money into a process that loses
them a customer.

The TIO will only get involved if you've made a decent attempt to resolve
the issue but are unable to gain satisfaction.

Does this belong on AusNOG?  Potentially not.  But here we are. :)

On 24 November 2017 at 11:30, James Warne <jwarne at vigilant.it> wrote:

> Hey,
>
>
>
> You need to contact the Mobile Number Portability Department at Optus.
>
>
>
> If the port had completed properly the Vodafone SIM would not be
> connecting to the network.
>
>
>
> Cheers,
>
>
>
> *From:* AusNOG [mailto:ausnog-bounces at lists.ausnog.net] *On Behalf Of *Mark
> Smith
> *Sent:* Thursday, 23 November 2017 8:11 PM
> *To:* Dino Sosic <Dino.Sosic at datacom.com.au>
> *Cc:* <ausnog at lists.ausnog.net> <ausnog at lists.ausnog.net>
> *Subject:* Re: [AusNOG] Mobile porting gone wrong
>
>
>
> TIO
>
>
>
> On 23 Nov. 2017 7:33 pm, "Dino Sosic" <Dino.Sosic at datacom.com.au> wrote:
>
> Hey guys,
>
> If i moved a mobile number from vodafone to optus but still have issues
> with getting short codes and also sms sent from vodafone network, who
> should be able to fix that? New carrier or old one?
> Short codes and sms both are still recieved on old vodafone sim. Obviously
> both carriers are pointimg fingers i just dont know enough about porting
> process to pressure on or the other.
>
> Much appreciated
> Dino
>
>
>
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