[AusNOG] Uber > TPP migration

[Chad Kelly]

On 11/16/2017 12:00 PM, ausnog-request at lists.ausnog.net wrote:

> Is it just me, or was last night's uber > TPP migration completely screwed
> up? A couple of our domains had a blanked zonefile (cue the MD asking why
> his inbox is suspiciously empty...) one has no "A" record but seems to be
> working just fine...it's just a mess.
No it isn't just you, its well documented that the Uber to Netregistry / 
TPP wholesale migration has been a complete mess and its been the case 
for a good year or two now.
They also discontinued maintaining the old AussieHQ DMS so at times 
customers have had issues adding credit to the system and have been 
unable to renew domain name registrations for customers.
Given that from a legal perspective its the reseller who gets sued by 
the client / customer of the reseller and that the reseller is 
responsible for making sure the clients services are online Melbourne IT 
should be working a lot harder on not messing up migrations to prevent 
legal action.
I moved all of CPK Web Services client's domains and our own to Synergy 
Wholesale last year and lets just say things have worked a lot better 
since, I knew things were going down hill fast with NR when it took 
something like 3 weeks to transfer a .com.au domain name which should of 
only taken 48 hours.
Regards Chad.

-- 
Chad Kelly
Manager
CPK Web Services
Phone 03 5273 0246
Web www.cpkws.com.au