[AusNOG] Central Coast NBN Outage

Tue Mar 21 21:51:05 EST 2017

Yes, I am seeing services come back online.

The explanation for this one, if we ever get an explanation will be interesting…

[[image]]

Matthew Enger | Managing Director
PO Box 3279, The Pines, Victoria, 3109
T 1300 789 299 D 03 9909 3104 M 0406 532 792 F 03 8611 7946
m.enger at xi.com.au<mailto:m.enger at xi.com.au> | www.xi.com.au<http://www.xi.com.au>

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From: Nathan Brookfield <Nathan.Brookfield at simtronic.com.au>
Date: Tuesday, 21 March 2017 at 9:45 pm
To: Matthew Enger <m.enger at xi.com.au>
Cc: "ausnog at lists.ausnog.net" <ausnog at lists.ausnog.net>
Subject: Re: [AusNOG] Central Coast NBN Outage

Someone must have realized waiting any longer was unacceptable and they're doing the emergency change now instead of 2am.

Nathan Brookfield
Chief Executive Officer

Simtronic Technologies Pty Ltd
http://www.simtronic.com.au

On 21 Mar 2017, at 18:24, Nathan Brookfield <Nathan.Brookfield at simtronic.com.au<mailto:Nathan.Brookfield at simtronic.com.au>> wrote:
I just got this fault update, these guys are a joke :(

======================

Dear Customer,

AAPT has updated Case  with the following:

NSW BRAS currently in fault state impacting NWB customers. Emergency change scheduled between 02:00 and 06:00 on 22/03/17 to rectify the issue.

======================

Nathan Brookfield
Chief Executive Officer

Simtronic Technologies Pty Ltd
http://www.simtronic.com.au

On 21 Mar 2017, at 17:32, Matthew Enger <m.enger at xi.com.au<mailto:m.enger at xi.com.au>> wrote:
Further to his, the following emergency notice was just sent to me which I know is related:

Subject: CM-71963 Emergency Planned Outage Notification 22/03/2017 02:00 AM

Due to emergency switch reload to resolve a fault condition in the state of NSW , your listed service(s) may experience a disruption during the outage window advised.

In the event your service does not restore on completion of the planned event, please reset your interfacing equipment or link.

If your service does not restore after the aforementioned reset please contact our Service Assurance Team to investigate further.

We apologise for any inconvenience this may cause.

Work Start: 22/03/2017 02:00 AM
Work End: 22/03/2017 06:00 AM
Timezone: Sydney/NSW
Outage Duration: 10 mins

Looks like those services will be out till at least 2am…

<xi-logo12ddc4>

Matthew Enger | Managing Director
PO Box 3279, The Pines, Victoria, 3109
T 1300 789 299 D 03 9909 3104 M 0406 532 792 F 03 8611 7946
m.enger at xi.com.au<mailto:m.enger at xi.com.au> | www.xi.com.au<http://www.xi.com.au>

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