[AusNOG] Optus cuts of pre-paid customers because they are introducing new plans

[Mark Andrews]

Optus you are idiots.

Optus failed to automatically processes scheduled recharges because
they are introducing new plans.  This left their customers without
service until they manually recharged.  This was done with no notice.

The new plans no longer include social media and as Optus don't
supply a reasonable amount of usage data for pre-paid services like
they do for post-paid services its virtually impossible for consumers
to workout if the new plans are better or worse for them.

Mark

-- 
Mark Andrews, ISC
1 Seymour St., Dundas Valley, NSW 2117, Australia
PHONE:	+61 2 9871 4742		         INTERNET: marka at isc.org