[AusNOG] Complexity is not an excuse for an industry-wide cop-out (was Re: Conroy quit.)

[Mark Delany]

> On 16 Sep 2016, at 5:44 PM, Mark Smith <markzzzsmith at gmail.com> wrote:

> "Why ISPs Can't Guarantee Internet Performance"
> https://www.slideshare.net/mobile/MarkSmith214/why-isps-cant-guarantee-internet-performance

> Shouldn't be news to anybody here, use it to explain to your
> non-technical relatives, friends and associates as to why they're
> not getting the "NBN" Internet speeds they think they're paying for.

The industry has spent the last two decades training consumers to
respond to speed. Look at any RSP website or advertisement. They're
full of terms like "Boost" and "Superfast" and all the price tiers are
based on speed.

Exactly what else does the industry expect consumers to do in the face
of this onslaught?
 
You can't have it both ways. Either stop deceptively advertising
services based on speed or deliver on the marketing. The third choice
of blaming the consumer for not understanding the complexity of the
Internet, is just so much hubris.


Mark.