[AusNOG] TPG NOC CONTACT

[Shane Short]

I'm not saying I disagree/agree either way, but would you rather cut 
costs on some customer facing staff which a smaller percentage of your 
customer base utilises day to day, or do you cut it from 
infrastructure/engineering, which all your customer base uses?

It's a tricky one that I don't have the answer for.

-Shane

Shain Singh wrote:
>
> On 11 November 2014 18:11, Shane Short <shane at short.id.au 
> <mailto:shane at short.id.au>> wrote:
>
>     To be honest-- getting someone who's capable of doing that level
>     of troubleshooting ad-hoc is hard, especially if you don't have
>     the budgets because you're in a price war with your competitors.
>
>
> Bingo! And that's the mindset across the board with small and large 
> players - that budgetary constraints mean that staff is typically the 
> first place to look for cost cutting.
>
> When I worked years ago at KBS Internet and also Connect.com we only 
> had a T2 helpdesk to deal with corporates/wholesales. I also had 
> config access to ALL core/dist/edge routers and sudo access to hosting 
> servers, etc. Things have changed since those days, but they could do 
> it, so surely others can....
>
> We are now stuck in a world where the members of this list hire T1 
> people themselves and expect better service from the T1 staff of their 
> transit providers. T1 skill-sets don't really change much in 
> companies, and nor do their pay grades.
>
>
> -- 
> Shaineel Singh
> e: shain.singh at gmail.com <mailto:shain.singh at gmail.com>
> p: +61 422 921 951
> w: http://buffet.shainsingh.com
>
> --
> "Too many have dispensed with generosity to practice charity" - Albert 
> Camus
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.ausnog.net/pipermail/ausnog/attachments/20141111/14bdb2c9/attachment.html>